It needs to be sent to the player regardless of whether the money comes back to Lock. The player wasn't notified about the time frame in the email he got so he shouldn't be liable. It should be as simple as that imo

I got an email from Lock saying that my 2/20 payout is marked as priority...I hope Lock isn't just jerking me around...

Using WU to process for Americans does not work as simply as personal transfers.

We certainly are not getting a refund on this payment, if we were we would send it straight back to the player.

Well he doesn't have his money Shane. Either WU or Lock have it, where ever it is, find out, and re-issue it to the player.

Like I said 3 days ago, your 25 day rule is a added bonus to your processors. No questions asked. Obviously you're not getting the money back.

Every generation of your wu replies have a new twist. Now it's all above everybodys head, we are all so clueless.

4-16 withdrawal request
6-17 still requested
lol

WU has it.


I dont think this is really above everybodys heads, I dont think its too hard to understand the risks involved in the processor making further contact with WU asking for the funds to be returned so they can be reissued.

But they did ask for it back or it would.still be there.... Says right in there tos you have a year. If he didint get it would still be there unless the processor took it back via cancel. At the very least lock should pay him the 2k out of there pocket for not telling him about this until after he got jacked.. Imo this new stupid policy should be in big bold letters directly under the wu c/o option, on your faq,. On your c/o options page, and a email should have been sent out to all players... At the very least in his first confirmation email. There's no excuse for this unless you wanted a new loophole to jack cash outs. If lock had the money they would pay him since it was there fault. But the fact they have to swindle this 2k just proves how broke they are. Just switch sites until regulation comes. If you have funds trade if off for what you can't get. Trying to get it threw them you will just get screwed. Gl evry1

What do you suggest the player should do about this?

Either:

1. Lock will follow this up and see if the player can receive his 2k WU withdrawal
or
2. Tell the player too bad, we aren't going to do anything about and for the player to sort it out himself with WU

But for heavens sakes just let him know so he knows what route to take from here, instead of sweating on it until your next reply...

I dont think this is really above your head. There was no 25 day requirement in November or the entire history of WU as a processing mechanism prior to that. Why should I be out $2000 because the processors you use are unwilling to fix a failed WU cashout? Also, why is the only communication I can get from you on the matter is indirect responses to other people's posts? This is kind of amazing.

You people are seriously dense.

The money has been confiscated,and the sender has been banned because they figured out it was a gambling transaction.

Its almost certain that every WU sender they use gets banned within a week or two.

Then they shouldn't offer it. Other USA sites are paying out. Don't defend these scumbags **** they can't even handle row half the time...

Thank you for pointing out the obvious, chief. The dispute here is whether this is Lock's liability, consistent with common sense and the policy of every reputable online poker establishment in the history of online poker, INCLUDING LOCK in the past, or the player's liability.

3/5 processed
4/2? verified
6/17 sender info

Shane -
can you advise what will happen if I move while my WU is pending? I know that WUs are supposed to be picked up within a specific geographic area, but I will be moving outside that geographic area probably before the request is processed. Will Lockmodify the cashout so that I can pick it up in another location?

Where did I defend them? I was clarifying for the dozens of posts asking where the disappearing pending WU went.

You even stated yourself: If it is so obvious, then why are so many people confused as to what happened to the money?

requested 2/14
verified 4/2
senders info today (6/17)
Mtcn???

Any idea how long it usually takes for MTCN??

The last round of people who got sender info, received the mtcn# within 2 weeks.

Thanks!

holy crap awesome! im on the same request day so im hoping i also have sender info. bout to check!

Yes we can amend the address for you if you move before the MTCN comes through.

ty shane. i have just received sender info today, so hopefully it wont come to that.

unfortunately not the case. I received sender info 5/24 (I think) and have yet to receive MTCN#. In the past i would say that has been pretty accurate for me though.

You know what, I would rather he took the money he would have given to this guy (who it was too much trouble to take the time to pick up two grand from WU) and use that money to pay some of us who have been waiting since January for payment.