March 29 request $1700 WU
April 11 changed from requested to verified
May 21 received sender information
How long for MTCN?

Will update.

Glad those who requested 2 months after me are seeing progress.

Requested: 2/08
Verified: 4/02

Still waiting for anything else...

Jesus dude, do they even attempt to expedite your check if it's from a cancelled WU attempt? That's so cruel they have you wait 3 months for WU, cancel it, then make you wait another what, 4-5 months to get the check, at a minimum? Will people in that spot even get paid THIS YEAR?

I couldnt take it anymore and have no faith in lock to make good. I sold off 6k at pennies on the dollar and cancelled my 2k request. I finally got an invite to Intertops and have heard nothing but good things about their cashouts!

looks like people from feb are being skipped over for some reason
2/4 requested
4/2 verified
still nothing
sn- 428burn

Most of the Feb's got verified on 4/2....
But that's where it stands!!

3/11 requested
4/11 verified
5/21 sender information received
MTCN ??

Soooo, I wrote them and asked when to expect the MTCN. This is what "Russell" sent me:

Cashouts by Western Union are typically processed and completed within 4-5 weeks however on occasion delivery times can run longer. Our Cashier Team will work in earnest to have your cashout delivered to you ASAP.

At this point, I lost it.

WTF do you mean, "on occasion?"

Are you ****ing kidding me????? What ****ing nerve!!!! Don't give me this ****ing bull****. Your company has been routinely taking 12 weeks or more to make payout for months now. Occasionally??? Give me a break.

My question is, I received a sender name but no MTCN. How long will it be before I get MTCN??

And now Michelle has some better news:

Thanks for your email.

Having reviewed your account, I can see that we are just waiting on your MTCN for your withdrawal to be processed. As this is the case, we expect your withdrawal to be processed and ready for collection in the coming days.

Please accept our apologies for the delay in the supply of these details and we thank you for your patience during this time.

Please let us know if we can be of further assistance.


Guess we'll see what Lock's definition off "the coming days" is...

I requested 2/4
Verfied 4/2

Yesterday I emailed and said that a poker forum rep told me there was a smaller faster processor, and asked since I have been waiting 15 weeks to be put on that list. I got an email saying they forwarded to cashier manager. Several hours later I got the priority list email. Checked my cashier today and I was processed.

About friggin time.

Anyone who has been waiting longer than me that has not been paid out deserves to be paid out before me. I wish everyone luck in getting their funds.

Now to request the next withdraw of the last of my account funds.

I was under the impression from Shane, who personally assured me during my situation that everything was okay about the whole cancellation and resubmitting, that the check would be expedited. But I'm honestly not sure that the Support Team was ever even in contact with Shane about doing so at this point. I as well thought that Lock would do something positive to make up for the blatant negative that happened to me.

And btw, I'm absolutely not trying to "strike" fear in anyone by telling them that these levels of "verification", "sender info", etc. clearly represent stalling to me. I'm just trying to make you all aware that it seems to be completely random at this point based on several factors (which processor you're lucky/unlucky to be put through, perhaps how much $ your withdrawal is, etc.). But one thing seems to be clear for sure - that the length of time that has passed since your initial withdrawal request doesn't guarantee you any specific spot in line.

CharlieKelly is a poster on here who also had a 1/6 WU request and he hasn't even gotten the Sender Info, of which I believe he's been waiting for 2-3 months for alone. MTCN means everything though, until then, it's just a game. Actual processors have the ability to give you the Sender Info and MTCN a matter of days apart. It's their discretion of when - there really is no set time-wait for each level of stalling.

This "line" is more of a crowd at a gate-entrace, and perhaps one side is pushing through here and there while plenty of people at the front on the other end aren't even budging. And then there seems to be some fast-track lane where an occasional player who has a new request bypasses the entire crowd. It's truly a nightmare.

1/5 for me as well.

Requested: 4/12

Still in "requested" state, meanwhile since I've requested from lock I've received 2 WU and 1
Check from Bovada.

I got my sender info yesterday as well. I asked them for a realistic estimate on when the control number will come and they replied with the following...

"Unfortunately there is no set time to receive your MTCN# after the sender info has been posted. This can take up to 4 weeks to appear. Once the MTCN# has been supplied to us we will email you to let you know."

At least they are being a little more honest.

Sent from my Desire HD using 2+2 Forums

The real question is.. Why do u keep playing on lock if they haven't paid out ppl from january? Cash out everything and stop playing on there. Srsly. It makes no sense to give money to a company who has not been credible since their independent venture. Stop playing and giving rake. Go to another site.

started my pro player on lock poker march 6 with deposit. halfway through started seeing these forums. only reason i went to lock was cuz of there banner. either way just requested my 2k on account via w/u. what are my chances of getting paid if any? and how long? this is my whole poker bankroll im praying that i get this

4-5 months

i got my sender info 11 weeks ago lol

[4:39:15 PM] Me: Hi Shane, did the cashier manager give you any useful information on my Western Union withdrawal?

[4:39:22 PM] Me: from January 5th?

[4:39:43 PM] shane.lockpoker: Not yet

[4:43:47 PM] Me: what happened to the batch that was supposed to go out early this week? did that happen?

[5:08:51 PM] Me: ???

[5:09:30 PM] shane.lockpoker: Last I heard it was sent Im waiting on an update from our cashier team on the progress

MAY 22, 2013 | 01:55PM EDT
Hi there,

Our apologies for the delay. We have followed up with our Cashier Manager on this to ensure there are no further delays. Your payout has also been added to our priority list and will process as soon as we can. Thank you again for all your patience.
All my best,

Quinn





i love you quinn!

wow the BS run around you receive from support is just ridiculous I am going to copy and paste my conversation with them today, I don't think anyone even reads these emails, my only question is "why was I told I would be included in the next batch and was not" -------->
xxxxxx xxxxxxxx
ToLock Poker Support








this is the response you give me???? ARE YOU ****ING KIDDING ME??????? LETS TRY THIS AGAIN I WILL COPY AND PASTE MY QUESTION AND LETS SEE IF WE GET ANOTHER GENERIC EMAIL ANSWERING NOTHING OF THE SORT------------->

Ok, I am not asking you to comment on anything else other than why I was not including in the "next batch" like I was told I would be, this constant run around is getting old really quick, went from 14 days to 4-5 weeks to I will be included in the next batch, obviously I wasn't cause it still says "verified" why I am being put off? that is my question right there, why was I not included in the next batch like Mary told me I would be a few weeks ago????? I continue to play daily on your site even though your not paying me whats owed and I am constantly getting bull****ted around by support, one excuse after another, look at my play, its every single day, I can take my business over to merge or blackchip, im not just a sunday player, I feel like you put me in the back of the line for payouts cause I continue to play everyday and that your paying the people who aren't playing anymore trying to get them back, I have seen several instances of people who cashed out after me that have their money already, only logical reason I can come up with is that they have quit playing on lock, I am going to wait 48 more hours if nothing has changed with my 11 week withdrawal then I am done playing on lock.







From: Lock Poker Support <support@lockpoker.eu>
To: xxxxxxxxxxxxx@yahoo.com
Cc: support@lockpoker.eu
Sent: Wednesday, May 22, 2013 6:32 PM
Subject: Re: WU withdrawal







Please type your reply at the top of the email...



Lock Support

MAY 22, 2013 | 07:32PM EDT

Hello xxxxxxxx,

Thank you for your email. Please accept our sincere apologies for the delay with your withdrawal.
Please be assured that our cashier department are working on resolving this as a matter of priority.
Thank you for your continued patience in this matter.

Please let us know if we can be of further assistance.

Kind Regards,
Crista




---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu





xxxxxxxx

MAY 22, 2013 | 07:27PM EDT

Ok, I am not asking you to comment on anything else other than why I was not including in the "next batch" like I was told I would be, this constant run around is getting old really quick, went from 14 days to 4-5 weeks to I will be included in the next batch, obviously I wasn't cause it still says "verified" why I am being put off? that is my question right there, why was I not included in the next batch like Mary told me I would be a few weeks ago????? I continue to play daily on your site even though your not paying me whats owed and I am constantly getting bull****ted around by support, one excuse after another, look at my play, its every single day, I can take my business over to merge or blackchip, im not just a sunday player, I feel like you put me in the back of the line for payouts cause I continue to play everyday and that your paying the people who aren't playing anymore trying to get them back, I have seen several instances of people
who cashed out after me that have their money already, only logical reason I can come up with is that they have quit playing on lock, I am going to wait 48 more hours if nothing has changed with my 11 week withdrawal then I am done playing on lock.




Lock Support

MAY 22, 2013 | 03:12PM EDT

Hello xxxxxxxx,

Thank you for your email.

I am sorry you feel your question was not answered. Unfortunately we can not comment on what people have read on forums such as 2+2. Once your pick up information is ready you will receive an email from our cashier department, it will also be displayed in your Cashier's History section.

Please let us know if we can be of further assistance.

Kind Regards,

Gerard

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu





xxxxxxxxx

MAY 22, 2013 | 03:07PM EDT

WOW Mary, you complety dodged my entire question there and didn't even try to answer it, was my email even read? in fact your the one that said to me that "my withdrawal was definitely included in the next western union batch" so again, if this is that was the case why did so many people get sender info yesterday and I didn't receive anything?

Emailed shane and customer service multiple times....
Then after no response emailed CS again and voila Quinn tells me my sender info is in my cashier history. Which OMG ... it is!

Processed 5-21 ... I assume ... The way she responded it was as if it had been showing for weeks. All part of the "process" I suppose.

MTCN:?????????

Will update

Definitely not the case. Not only have I not been playing for about a month, and not consistently been playing for a couple months, but I personally let Lock know several times via e-mail that I most certainly would not resume playing if I didn't receive my money. Nothing seems to give them any incentive to help someone like myself, having requested my $ on 01/06.

**** me, just received this from lock, this is where we started originally today

---->Lock Support

MAY 23, 2013 | 08:03PM EDT

Hello xxxxxxxx,

Thank you for your email.

I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

Michelle

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu

MAY 22, 2013 | 03:07PM EDT

WOW Mary, you complety dodged my entire question there and didn't even try to answer it, was my email even read? in fact your the one that said to me that "my withdrawal was definitely included in the next western union batch" so again, if this is that was the case why did so many people get sender info yesterday and I didn't receive anything?




Mary

MAY 22, 2013 | 09:35AM EDT

Hi,

Our apologies. We have experienced some unexpected delays due to a backlog in payout requests. Your payout is currently verified and in the queue to process as soon as possible. Once done your full pickup information will be displayed in your Cashier's History section.

Thank you so much for all your patience.


Many thanks,

Mary

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu





Lock Support

MAY 22, 2013 | 06:29AM EDT

Hello xxxxxxx,

Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

John


---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu





xxxxxxxx

MAY 22, 2013 | 05:56AM EDT
Original message

I been waiting since march 7th for a WU withdrawal, I have inquired about it and these are some generic requests I received from you all--------- >"We understand your frustration. We are working very hard to catch up to the backlog of payouts and sincerely apologies for this. Your Western Union pick up information is definitely included the upcoming Western Union batch and our Cashier Manager has assured me that your request is being looked into often to ensure there are no future delays"<--------- but yet I am reading on the poker forum about all these other players who REQUESTED WITHDRAWALS AFTER ME got sender info today, why would this happen, I was told that I was on a priority list, I have been told I would be getting it soon, very soon, ect. but yet till nothing, could you please give me some kind of explanation as to why people who requested after me are further along than me? I feel like I have got the complete run around over this
withdrawal.

@kidfromokc, the "I have forwarded your email to our Cashier department who will be in contact" email is simply an automated response that Support sends to you. Don't take that as an actual response. While they will still stall and dodge your questions, that isn't a blatant attempt to dodge answering it. Any questions that can't be answered by the first line of support (almost every question?), automatically gets sent to the "Cashier department" and you'll get that e-mail in response first every time before actually hearing from someone (could be a day or two later)

you talk about a complete run around this is ridiculous, only thing I am asking is why is was told 2-3 weeks ago that I was def included in the next WU batch and why didn't I receive anything.. Ive been told everything under the sun, that it would be soon, very soon, next batch, ect.. just excuse after excuse.. now I ask why I wasn't included in the next batch and I receive this-->""Thank you for your email. Please accept our sincere apologies for the delay with your withdrawal.
Please be assured that our cashier department are working on resolving this as a matter of priority.
Thank you for your continued patience in this matter."" im like WTF you didn't answer my ? please reread my email and answer me then I get this-->"Our apologies. We have experienced some unexpected delays due to a backlog in payout requests. Your payout is currently verified and in the queue to process as soon as possible. Once done your full pickup information will be displayed in your Cashier's History section."" are you ****ing kidding me? is anyone reading my emails?????