Quote:
Originally Posted by vantab7
My read on the situation is Lock had a few people in the Philippines to process WU withdraws through. I am not sure exactly what happened next, but it seemed those people got overwhelmed and there were serious delays. I pulled my money because I thought there was a chance the site was going under as I am sure others did. That overwhelmed the few processors they had and caused huge backlogs around the time we requested. Now that they secured new processors, the newer requests are being processed in 2 weeks again. I think it is clear we get paid because newer requests are getting paid and I think we are stuck in that backlog with the original group of processors, which will be worked out soon.
Note that this is based on my educated guess from what I have heard from management and the way recent withdrawals have played out. I am not some shill for lock. I think it is bull**** that newer withdrawals are getting paid out and it is absolutely absurd that Lock support continues to set specific time tables for payout that don't come through, essentially lying to their customers. I do, however, believe Shane's repeated comments that this is the realty of online poker in US post-black Friday and still think we get paid. Maybe I am just being naive.
You are absolutely being naive. This is absolutely not the "reality of online poker in the US post-black Friday." Within the past month I have requested 2 check cash-outs from another site. The first was received via Fed Ex 13 days after I requested it. The second cash-out was out was received in 8 days. both cash outs were free as I requested one in the calendar month of March and one in April.
The way Lock treats it's customers is absurd and an anomaly. This behavior will ultimately result in them losing market share to their competitors. It is my hope that they improve as I do prefer several aspects of Lock's site such as the software, some of the promotions, and some aspects of the tournament schedule, however none of that matters if you can't get paid when you win.
That is why I am actively playing at another site and why you probably should be as well, unless of course you are fine with waiting 3 months to get paid. I am not fine with that especially after I was promised to be paid within 7-14 days. Seeing as how it has been over 9 weeks and I still haven't received any money (still just verified) it would have been more accurate for them to quote me a timeline of 7-14 weeks.