Requested 1/24
Verified 2/13

GL us!

Well, the good news is MTCN's have come every day the past few days for people. Keep it up Lock.

Got verified as well on 2/13, requested 1/18.

Thought you could request another once you were verified but said I couldn't. Do you have to wait until you receive to request another?

requested 1/1 mtcn 2/14

Wow did they really take away the ability to request a second cash out once you get verified? That was a huge bonus to have the ability to do that since once you got them going you could revive move then one a month. I know I was able to request a second one once i got verified on my first one in the middle of January. Can anyone else confirm this since this is kind of a big deal for most grinders on lock. Shane can you maybe comment on this?

I can confirm that once you get the Senders info you can still request another withdrawal.

When you get the mtcn #, does lock email you that or is It found on your cashiers page?

Wtf wtf, I requested the day before (1/7) and also stuck in the verified stage.

Submitted 1/4
Verified 1/24

I got this reply from lock less than 10 minutes after I asked them why friends who submitted after me have CIH already.

Lock Support
FEB 14, 2013 | 09:18AM EST
Hello xxx ,

Thank you for your email.

Also thank you for your belief in the site despite the delay that has affected your cashout. I can guarantee you will receive your cashout. Unfortunately I cannot guarantee a timeframe. As you are aware the processor does not always get through the requests with a strict adherence to date at the moment due to the backlog but we are getting through them and we will have a resolution for your cashout very soon.

If you have any further queries please do not hesitate to contact us.

Kind regards,
Jake
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu

xxxxxx
FEB 14, 2013 | 09:11AM EST

It looks like they did a "Batch" to move to Verified status, Requested 1/15, Verified 2/14.

I got my MTCN today and received an email with the subject 'payout completed'. However I wouldnt say for sure that the email comes every time for everybody, so I would keep checking the cashier page as well.

Requested 1/1
verified ~1/18
senders info 2/11
MTCN 2/14

Requested 1/1/2013 CIH 2/14/2013!

Okay. Thanks for the info.

This is what i would like to hear instead of blatent lies. Honesty goes a long way in my book. If they stay honest with us i can see myself playing there in the future. But if the lies don't stop then adios.

Wow. Awesome. Is that reply real? Are they finally just being honest or did you just fabricate that to troll us?

Thanks for posting this, I just passed it over to the CS manager to tell them players want more of this.

Shane, this is all well and good. But please don't tell me that you have been previously telling CS we don't want the truth.

Your response begs the question:

Of course I have been passing on all the comments from here, but positive re-enforcement is a very good tool for getting what you want. So highlighting when they have given the sort of response that gets a positive response in here is a great way to help get players more of these types of answers.

As opposed to?

Shane ur hilarious

He is simply providing the customer service team feedback. He doesn't have to be in here at all, being rude isn't going to help anything. The only thing being rude will do is leave you with less information than you have now, since without a lock rep here all you have is emails from customer support. I'm not saying we are getting a ton of information from him or that we should be content with the current customer service, but we are where we are so it would behoove you (and everyone for that matter) to make the best of it.

It was real. I should have posted my initial email with it. Here it is. I went with the nice approach.

FEB 14, 2013 | 09:11AM EST
Good Morning,

I am trying to remain patient and not frustrated but it is getting more difficult when friends that submitted WU deposit requests after mine on 1/4 tell me they have cash in hand already. There are also many people that submitted on or around my date that either have cash in hand or sender info. Why is that? I assumed it was done on a first in first out basis but that clearly isn't the case.

I understand the processing issues that Lock faces and that these delays are not good for business. I also really enjoy playing on your site but I am reluctant to play in confidence until after this withdrawal issue is resolved. I apologize for piling on to what I'm sure is a daily barrage of emails you receive. From a poker standpoint, Lock is by far the best US facing site. I hope you are able to resolve your processing issues soon.

Best regards,

This, this, this. Thank you. I thought I was the only person on this website who is not an angry moron.

Still no response from you Shane after I email you about my money! It cant look good for your site when a person like myself who is a VIP of yours and has cashed for over 16k in a little over 1 month doesn't want to play on your site anymore. I brought several people to lock and talked highly about it only to look like an ass because of Locks terrible feedback and turnaround time on withdraws. I reach out to you here and still nothing. This was my last attempt at salvaging my relationship with your company and to no surprise Another fail.