Lock Support
JUL 29, 2013 | 02:14PM EDT
Hello James,
Thank you for your email. This is standard procedure for cases like this, if a tournament is cancelled the value of the ticket is refunded to your account. The tournament is still listed as it is due to run again in the future. I'm afraid we will not be crediting a ticket for this tournament to your account as we feel you have been fairly compensated in this case.
Please let us know if we can be of further assistance.
Kind regards,
Brian
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Trey
JUL 29, 2013 | 02:02PM EDT
Jake,
The tournament is still listed, and still reads that you will win a ticket to a 10k tournament. So that is just a lie? People play in this tournament to win a seat to the 10k, its not about playing to make $11 dollars. I feel as though you should run the tournament that was promised or remove the tournament to win the ticket to a non existing tournament. You owe me a seat to a 10k tournament. This is ridiculous.
Lock Support
JUL 29, 2013 | 01:49PM EDT
Hello James,
Thank you for your email.
This tournament was cancelled. Instead of the ticket returning to you we refunded the amount of $22 dollars which is more than what the ticket was worth at the time you won it. At the time you were credited this it was $22 dollars. It is now $30 dollars but that does not mean that we would make up the difference since at the time it was credited to you it was worth twice as much as its original price.
This is where the issue lies.
Regards,
Jake
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Trey
JUL 29, 2013 | 01:25PM EDT
John,
I want to play in the 10,000 gtd tournament. The rollbusters tournament is still listed and still shows that you win a seat to the 10k gtd.
I want my 10k seat please. Ty
Lock Support
JUL 29, 2013 | 04:08AM EDT
Hello Trey,
We are writing to inform that your account was credited $22 for this tournament as per below.
7/25/2013 9:35 PM Refund tournament: 15074449 22.00
Thank you for your patience in this matter.
Please let us know if we can be of further assistance.
Kind Regards,
John
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Lock Support
JUL 28, 2013 | 05:34AM EDT
Hello Trey
Thank you for your email. We have forwarded your email to the relevant department.
Be assured this department will be in contact as soon as possible.
Please let us know if we can be of further assistance.
Kind Regards,
John
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Trey
JUL 28, 2013 | 03:26AM EDT
Michelle,
Yes you can be of further assistance. Please go back and read the entire thread. Take a few moments and look at what I am asking about , other than the tournament ticket. It all ties in together. It drives me nuts that everyone seems to just ignore or not even see what the other has CSR has done.
The roll buster tournament gets a ticket to the 10k gtd Sunday tournament. It states that the tournament is at 12pm (Noon) but it is actually at a later time. If you go to the 10k gtd tournament it is no longer $22 buy in it is now $30. It also show rollbusters as the link to satellite to get a ticket. It really is pretty messed up.
Am I going to have a ticket for the tournament later today? Does the tournament start at 12pm? Moses advised me back in the beginning of this thread of emails that I would have a ticket. Help, please!
Thanks!
Lock Support
JUL 28, 2013 | 02:41AM EDT
Hello Trey
Thank you for your email.
I have forwarded your email to our Tournament department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Tournament department’s response may not be as quick as our front line support. Thanks in advance for your patience.
Please let us know if we can be of further assistance.
Kind Regards,
Michelle
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Trey
JUL 28, 2013 | 02:36AM EDT
Michelle, it is in this thread. However I will give it to you again. The tournament id is 15050552
Lock Support
JUL 28, 2013 | 02:28AM EDT
Hello Trey
Thank you for your email.
Can you please confirm the tournament ID of the tourney you have played in to win the ticket?
Please let us know if we can be of further assistance.
Kind Regards,
Michelle
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Trey
JUL 28, 2013 | 02:20AM EDT
Moses,
my tournament ticket still has not been awarded. Please advise.
Lock Support
JUL 26, 2013 | 09:36PM EDT
Hello Trey
Thank you for your email. Yes one token is credited for ever $11 in the prize pool, if $22 is in the prize pool then 2 tournament tokens are credited and so on.
Please let us know if we can be of further assistance
Kind Regards
Moses
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Trey
JUL 26, 2013 | 09:26PM EDT
Crista,
The tournament id is 15050552
Please whoever gets this, read the entire thread.
thanks
Lock Support
JUL 25, 2013 | 07:00PM EDT
Hello Trey
Thank you for your email. Can you provide the ID of the tournament you won?
Please let us know if we can be of further assistance.
Kind Regards,
Crista
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Trey
JUL 25, 2013 | 06:55PM EDT
----- Forwarded Message -----
From: Trey Mingle <treybug2001@yahoo.com>
To: "support@lockpoker.eu" <support@lockpoker.eu>
Sent: Thursday, July 25, 2013 5:57 PM
Subject: rollbusters win
I played in rollbusters tournament last night. 7/24/2013 I won the tournament. I do not see the tournament listed nor do I show a ticket in my tournaments. ref: 3398E5A738000209
Please advise.
Also, this tournament shows that for every $11 in the prize pool a ticket will be awarded. It is actually $22. I know someone that played in this tournament and the prize pool was over $22 and when they didn't get a seat they were very disappointed. Please correct this.
Thank you,
Treybug2001
Trey
JUL 25, 2013 | 06:53PM EDT
Moses, thank you for your speedy reply. However can you please tell me what a token is. I am assuming you mean a tournament ticket. Yo also said "IOn the coming week" Does that mean this Sunday? Also what about the second part of my question. Is there a ticket awarded for every $11 or $22 I made the assumption that it was a promotional offer, when it stated $11.
Thanks!
Lock Support
JUL 25, 2013 | 06:20PM EDT
Hello Trey
Thank you for your email. Please note we can only address issues regarding your own account, any other player who has an issue can contact us directly. You will receive your token in the coming week.
Please let us know if we can be of further assistance
Kind Regards
Moses
---
CSR, Lock Support
http://lockpoker.eu
http://lockcasino.eu
Trey
JUL 25, 2013 | 06:08PM EDT
Original message
I played in rollbusters tournament last night. 7/24/2013 I won the tournament. I do not see the tournament listed nor do I show a ticket in my tournaments.
Please advise.
Also, this tournament shows that for every $11 in the prize pool a ticket will be awarded. It is actually $22. I know someone that played in this tournament and the prize pool was over $22 and when they didn't get a seat they were very disappointed. Please correct this.
Thank you,
Treybug2001