I, along with everyone else on the poker community, is so frustrated with Lock Poker's withdrawal process. I have a very high balance in Lock Poker, but it might as well be Monopoly money because withdrawing the money in a timely manner is near impossible. In Lock's defense, I have received two $2000 WU withdrawals in the past. They took about 14-21 days. Unfortunately, the withdrawals didn't even put a dent in my account balance. I tried requesting a $3000 check then later cancelled the request after waiting a very long time. My latest request for a WU $2000 withdrawal was submitted on 02/20 and I really don't expect to see that money for at least another month. I get the same canned answers from Lock's Customer Service as everyone else. I don't really blame the CS reps, they are just minimum wage employees following instructions from management. This is really a management issue. Getting someone in management to reply to our complaints is near impossible. Why Lock allows US players to play on the site if they aren't going to pay them in a timely manner is a mystery to me. For players with high account balances like me, it would take years to get our money out at the current rate. This really isn't acceptable and something needs to be done to improve the current system. I offered to travel to Lock's offices to pickup a check from them. Of course that offer was ignored. While they state that player funds and operating funds are kept separated, you have to wonder. I even considered speaking to an international attorney to see if there was any legal options to get my money. I would like to remain a loyal supporter of Lock Poker, but their lack of response to US player complaints is driving me, and a lot of other players, to start playing on other poker sites (or just go back to playing live poker). It's a shame Lock has done a poor job at withdrawals. If their site would ever get their act together, they would have a lot more loyal supporters and probably a very successful business. I hope someone in management addresses my concerns with specific answers vs. the normal canned responses.

It's not that hard to be a competitive force in the US online poker market. There is almost no competition. All you have to do to be successful is not blow it.

I want to believe creating a duplicate thread was an accident, but 24 minutes later?

Winning money on Lock causes more stress than the happiness of winning the money because of the wait times and bs they feed us.

The messages passed on by the support guys are the only information at hand, its not that there is more detailed information that management has access to that isn't being passed along.

The change that needs to happen is we need to get our cashout times down, we are very aware of this and are working hard to effect that change.

We have seen more and more recent batches delivered in much faster times and slowly but surely the batches that were delayed are all being cleared away.

The office suggestion was probably ignored since not only do we have no offices in the US but we dont cut checks in the office to send out, they are all sent via a processor.

The cashout situation has left a lot to be desired in recent months and its been a much slower recovery than I would have liked but we have been chipping away and are now starting to see more and more progress. The worst is behind us now we just have too keep the improvements rolling and get cashout times back to what they should be.

honestly how hard would it be to just give this guy a check if hes willing to travel to get it?

I am guessing pretty hard when you don't have the money to cover player balances. Honestly I don't know how anyone could possibly think they don't have money issues.

Really? REALLY?

I would 100% travel to lock HQ to get a cheque, beats selling 10k @ .5-.6 any day

What makes no sense to me is why they cap checks at $3,000 and why ROW payments take so long. ROW payments for almost every other site are 100x faster. If you have to wait 6 months for the god damn check you should be able to cash out as much as you want. What the hell do the guys that win the big tournaments do? You can only theoretically cash out like $12,000 a year.

As others have said, I'll travel to Aruba, Bangladesh or whatever god forsaken country Lock is out of and pick up my funds. You don't have to send me anything, I'll cover my own freaking travel costs. I'll even throw in some hookers and blow for your upper mgmt. You know where to reach me Lock

that makes one of us. Unless by hookers and blow you mean ladyboys and aspirin

Shane why dont you start working hard to push those of us that requested western union withdrawals from early january threw? Its absolutely insane that people who requested cash outs a month or even TWO MONTHS after us have been paid. Its really a joke. The only bigger embarrassment then the cashout times is the customer service that lock provides. Been lied to about 10-15 times via email since this debacle started.

paying a player cash in person would be much cheaper than dealing with payment processors. win-win right?

Thats a good idea. Yeah lock since you said its hard to process and send funds to US players, why dont you just give us the address to your office and we'll come pick it up our self. Ill travel to the north pole too if thats where your office is at. Problem solved right?

What Bull crap Shane can put out !!!! The Euro Players don't get paid either - What excuses do you have for them Shane????

With a large balance on lock, the only option you have is to kill yourself.

What do you suggest: hanging, jump infront of train or cut wrists?

Hi, guys. I've seen several people that have posted on here passing this information along to their countries law enforcement. I was reading in another thread people that had been submitting complaints to the FBI's website for specifically, cyber crimes. That was written in another forum. I would suggest submitting a complaint there so they can investigate these criminals and hold them accountable. Eventually these people will learn that no matter where they live, the US government WILL eventually track them down and catch them, putting them where they belong: in a prison cell stripped of all their assets like they deserve.

yeah.. I prefer my money over this^ since that is a pipe dream. the only assets that would be stripped is whatever is left of the player funds.