Hi everybody,

Thought I would share my experiences with you, so you can learn from my troubles.

As Lock Poker peeled away from Merge this summer, I had a bunch of tech problems opening their new software on a Mac. I was unable to play, and finally dealing with some inept tech support decided to close my account in 9/2012. I was very specific about this, requesting a check for a full balance amount mailed to the address on record. I never received a specific answer about a timeframe, or amount of the check (I had one free withdrawal per month and wanted to make sure I will be getting a full amount).

Two months later, 11/2012, my account was closed, but no check for the account balance in my mail. Support again avoids answering any specific questions about the estimated time for processing, and fees. Again I get a copy/paste generic response.

Three months later, 12/2012, still no check. After another multiple emails, I receive an information that the cashout request has never been made (!!!) and they would do this for me if I confirmed my address! When I replied with confirmation and again asked about the time estimate and fee estimate, again I get a copy/paste answer which I have received so far 5-10 times!

Will report if I ever get a check from Lock Poker. But the email torture (over 30 messages exchanged) with inept and apparently deceptive and question avoiding support I have had to go through is making me sorry I ever deposited and played on Lock Poker.

Please don't repeat my mistake.

Thank you.
Pred

3/13/2013: Still no check, no email from the Cashier department. Just wrote to the support, and got the same copy/paste email.

It has been 5 months now, and 2.5 months from the last correspondence where they asked me for "patience". Does anybody have any suggestions? Thanks.

Unreal. I got alot in lock, I'll Be lucky to see any of it!

Good luck...

http://www.youtube.com/watch?v=7evWkcW-kag

I promised to report how this plays out, so here it is:

Today is 5/16/2013
8 months ago I closed the account and requested full withdrawal.
About 3 weeks ago I finally received a check, but for $25 less than my balance, even though they have promised me one free withdrawal per month.
Since the check was issued by a foreign bank, none of my banks would allow the deposit, so I had to open a new one at local Chase office.
The check has just cleared.

End of report. All's well what ends (relatively) well.

Cue the Sousa march and parade!

Happy to hear you finally received your cash.

Good stuff!