There are 2 lies being perpetuated by LOCK staff in emails to us that were unfortunate enough to request WU withdrawals in mid-late october.

1. LOCK is waiting for Western Union to send them MTCNs.

2. Due to a recent influx of cashout requests, LOCK is back-logged.

Neither one of these is true, because...

1. LOCK does not deal directly with WU.

2. People who requested in early-mid November already have cash in hand.

I for one will never again give my business to LOCK who have repeatedly lied to me and others.

Not really sure what this has to do with my reply but I do agree with you. Honesty is not a hard thing to communicate and lock is really poor when it comes to customer support. They would be better off if they just changed their cash out times to state WU 4-6 weeks and checks 8-10 weeks. Not only are those times more accurate, but it SHOULD cut down on the complaints we see in these threads.

Requested: October 13
declined resubmitted pending: november 7

emailed shane for help november 20th
November 28 still pending no sender info no mctn
waiting on a response from shane


screen name #1Rocknb1tch
frustrated girl lock player ;-(

Quinn
NOV 27, 2012 | 04:39PM EST
HI,

I see that we are just waiting on WU to provide us with your MTCN which should not be much longer. Please keep an eye out for this in the History section of your Cashier shortly. In the mean time we have also credited your account with a $15 bonus for the inconvenience.

Thank you again for all your patience.
All my best,

Quinn

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Lock Support
NOV 27, 2012 | 01:47AM EST
Hello Christopher,

Thank you for your email. I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,
Crista
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Chris
NOV 27, 2012 | 01:38AM EST
42 days for my money this is a bit rediculous i was told 7-10 days 10 days ago. people who requested in november have their money already. i am the current most days waiting for my money. i have been with you for a year now and loyal and i expected more out of your site dispite what others say. please resolve this im very dissapointed in you all when i have nothing but praised your site.



________________________________
From: Lock Poker Support <support@lockpoker.com>
To: areyoumadnerd@yahoo.com
Cc: support@lockpoker.com
Sent: Thursday, November 22, 2012 4:53 PM
Subject: Re:
Lock Support
NOV 22, 2012 | 04:53PM EST
Hello Christopher,

Thank you for your email. We are not able to guarantee an exact time. The MTCN will be posted very soon.

Please let us know if we can be of further assistance.

Kind Regards

Chloe
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Chris
NOV 22, 2012 | 04:43PM EST
would there be any possibility of me getting my money today ?




________________________________
From: Lock Poker Support <support@lockpoker.com>
To: areyoumadnerd@yahoo.com
Cc: support@lockpoker.com
Sent: Thursday, November 22, 2012 2:20 AM
Subject: Re:
Lock Support
NOV 22, 2012 | 02:20AM EST
Hello Christopher,

Thank you for your email.

You're very welcome. Have a great day!

Please let us know if we can be of further assistance.
Kind Regards,
Billy
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Chris
NOV 22, 2012 | 02:01AM EST
Thank you Jake for answering with detailed answers it's very much appreciated. I understand delays happen and you all will try your best to get things done. Hopefully we all will have better luck in the future. Please keep me updated sir if anything else goes wrong I will completely understand

Thank you very much
Christopher S. Lee




________________________________
From: Lock Poker Support <support@lockpoker.com>
To: areyoumadnerd@yahoo.com
Cc: support@lockpoker.com
Sent: Friday, November 16, 2012 2:09 PM
Subject: Re:
Lock Support
NOV 16, 2012 | 02:31PM EST
Hello,

Thank you for your email. Please be informed that your cash out is currently processing and you will receive an email with the confirmation that your funds have been transferred shortly.

Please let us know if we can be of further assistance.

Kind regards,

Mark
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Chris
NOV 16, 2012 | 02:16PM EST
why do i have to wait another 7-10 business days, and noone informed me in my conformation email that i had to wait another 7-10 days. I just dont understand why it has taken so long for my request pending i was told it would take 2-3 weeks and 4-6. Im sorry to bother you and take my frustrations out on you i just need my money.



________________________________
From: Lock Poker Support <support@lockpoker.com>
To: areyoumadnerd@yahoo.com
Cc: support@lockpoker.com
Sent: Friday, November 16, 2012 2:09 PM
Subject: Re:
Lock Support
NOV 16, 2012 | 02:09PM EST
Hello Christopher,

Thank you for your email.

The issue was that there was a delay on the processor your request was submitted to. When it came clear that the resultant delay would be unacceptable we cancelled your request and resubmitted it through another processor that did not experience a delay. You can see your pending request in your Cashier under the History tab marked as the 14th of November. It is from this date that we ask you to await 7 - 10 business days.

Your patience to date has been greatly appreciated Christopher. We will have a resolution for you shortly.

Kind regards,

Jake
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Chris
NOV 16, 2012 | 02:00PM EST
It has now been a month since i with drawled my money and i would really like to know whats going on. I see that all i need is my control number so if you could please let me
know today what is going on id really appricate it Ive sent multiple
emails to you guys and called multiple times and never have gotten a
phone call back. So if you could please let me know asap id really
really appreciate it.

________________________________
From: Lock Poker Support <support@lockpoker.com>
To: areyoumadnerd@yahoo.com
Cc: support@lockpoker.com
Sent: Wednesday, November 7, 2012 2:25 PM
Subject: Re:
Lock Support
NOV 07, 2012 | 02:25PM EST
Hello Chris,

Thank you for your email.

It was necessary to return the funds so that they could be resubmitted through a faster processor. Please leave the funds as is and they will be resubmitted shortly.

If you have any further queries please do not hesitate to contact us.

Kind regards,

Jake
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Chris
NOV 07, 2012 | 02:02PM EST
Also jake my account doesnt have my middle initial i hope this will not be a problem when i go into western union unless u provided the middle initial also.





________________________________
From: Lock Poker Support <support@lockpoker.com>
To: areyoumadnerd@yahoo.com
Sent: Wednesday, November 7, 2012 1:52 PM
Subject: Re:
Chris
NOV 07, 2012 | 01:59PM EST
Jake why is there 1605 in my account if you sent it via different processor i'm very confused would u be able to provide more info on this place thank you.





________________________________
From: Lock Poker Support <support@lockpoker.com>
To: areyoumadnerd@yahoo.com
Sent: Wednesday, November 7, 2012 1:52 PM
Subject: Re:
Lock Support
NOV 07, 2012 | 01:52PM EST
Hello Chris,

Thank you for your email.

The payout was declined and resubmitted via a faster processor, sorry for any confusion caused.

I see that we are just waiting for Western Union to provide us with your MTCN. This should be available within 5-7 business days. Once available, it will be posted in the History section of your Cashier, https://cashier.lockpoker.eu/history

Also we did not charge a fee for this Western Union payout. Please go to the History section of your Cashier to confirm and note that the Fee column is $0.00, https://cashier.lockpoker.eu/history

If you have any further queries please do not hesitate to contact us.

Kind regards,

Jake
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Chris
NOV 07, 2012 | 01:43PM EST
Original message
why was my money declined ?


Daniel
NOV 14, 2012 | 08:28AM EST
Hi,

There was a delay with this particular batch of Western Union Payouts, however our processor is working through it.

The MTCN should be available within 5-7 business days. Once available, it will be posted in the History section of your Cashier, https://cashier.lockpoker.eu/history

Please let us know if you require any additional details or can assist further.

We appreciate your patience at this busy time.
All our best,

Daniel

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Chris
NOV 14, 2012 | 07:18AM EST
What i mean is when can i expect this to happen? today hopefully? very soon usually means today correct? and how many days has it been since my funds were submitted and waiting on MTCN?

sincerely,

chris




________________________________
From: Cashier Support <cashier@lockcasino.com>
To: areyoumadnerd@yahoo.com
Cc: cashier@lockcasino.com
Sent: Wednesday, November 14, 2012 6:21 AM
Subject: Re: christopher S. Lee
Chris
NOV 14, 2012 | 06:35AM EST
when will this be available




________________________________
From: Cashier Support <cashier@lockcasino.com>
To: areyoumadnerd@yahoo.com
Cc: cashier@lockcasino.com
Sent: Wednesday, November 14, 2012 6:21 AM
Subject: Re: christopher S. Lee
Mary
NOV 14, 2012 | 06:20AM EST
Hello,

I see that we are just waiting for Western Union to provide us with your MTCN, the Senders Name and the Senders Address. This should be available very soon. Once available, it will be posted in the History section of your Cashier, https://cashier.lockpoker.eu/history

We appreciate your patience and have a good day.
Many thanks,

Mary

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Chris
NOV 14, 2012 | 05:24AM EST
this hasnt happened yet is everything fine daniel?



________________________________
From: Cashier Support <cashier@lockcasino.com>
To: areyoumadnerd@yahoo.com
Sent: Friday, November 9, 2012 2:14 PM
Subject: Re: christopher S. Lee
Daniel
NOV 09, 2012 | 02:13PM EST
Hello,

Apologies for the delay and any confusion caused.

Your Name has been updated to include your Middle Name initial.

Your $1445.22 + $144.52 payout was cancelled, and the full amount will be transferred to Poker. The payout will then be resubmitted via our expedited Poker Cashier MINUS the 10% fee which is much faster. Expect this to happen in the next 24 hours.

Once submitted there is a small wait for Western Union to provide us with your MTCN. This should be available within 5-7 business days. Once available, it will be posted in the History section of your Cashier, https://cashier.lockpoker.eu/history

Please let us know if you require any additional details or can assist further.

We appreciate your patience at this busy time.
All our best,

Daniel

---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Lock Support
NOV 09, 2012 | 02:05AM EST
Hello Christopher,

Thank you for your email.

I have forwarded your email to our Cashier department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Cashier department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance.

Kind Regards,

Jonas
---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu
Chris
NOV 09, 2012 | 01:49AM EST
Original message
Hi my withdrawal was declined via western union. what is going on with this? Also, my middle initial in my name is not included and I hope this will not be a problem for western union. My name is Christopher S. Lee. Please provide detailed answers and answer all parts of my questions and comments. Thank you very much







heres all your proof
requested 10-16
decline 11-7
approved 11-14 (my birthday)
still pending as of now

i understand the with drawal process and some of those emails were from my girlfriend but 44 days is rediculous sorry for the long post but it was to show the answers i have been getting and false hope. its been a rediculous cashout and previously when i went to cashout i read others cashout times and saw an average of 17- 21 days max and that was my original thinking. if u took my cashout time i could make 18000 ayear im glad this isnt my living anymore. i hope we all have better luck next time? who knows

Requested: 10/22
Approved: 11/13
Still pending, no sender, no MTCN

10/24 Request
11/29 NOTHING. 37 days.

Requested: 10/28
declined/accepted: 11/14
MTCN/Sender info: nothing

Has anyone with a WU withdrawal from mid-late october still pending ever received an email from the cashier about this? I haven't and I suspect no one has either.

What can we do about this? Is there anyone who can help us get to the bottom of this? We know Shane and the Lock reps are doing nothing about this, so what's our next step?

and now the WU withdrawal option has been gone for over a day...maybe because they are processing and paying the backlogged?

11/8 - Requested, 11/20 Declined / Approved.

Waiting on MTCN #. I realize that my wait hasn't been comparatively long but I just thought I'd add some more info.

I know you're just trying to add info, but this thread is for those of us who requested our withdrawal in mid-late october. It seems the november withdrawal requests are being processed and people are being paid.

Something happened to our withdrawal requests and NOTHING is being told to us or being done about it.

The cashier that our inquiries have been sent to for weeks now has yet to respond to any of us that I know of.

Do we have no recourse and no one to go to for help in this matter? Any suggestions at all, other than wait, wait and keep waiting?

I can fully understand that you and Lock wouldn't disclose such information; it could even be detrimental to your payment processors if part of their agreement with you was to shield them from any potential exposure. On the same token, I'm sure you can appreciate the reality that this is also a reason why a payment processor might scam Lock and other vulnerable poker sites in similar situations as the anonymity factor and lack of consequence really sway the rewards > risks.

Also, while those who post in 2p2 are probably representing a negative sample size of players since (imo) more people with negative stories will come forward than those with positive ones, I think that to say "on occasion" is a bit overly optimistic word choice.

Requested 10/18
Approved 11/12
MTCN 11/23

I received this email last night:

"Hello,

We have experienced some delays but I see that your Western Union payout will be included in our very next batch. It should not be too much longer. Please look out for your pickup info in the History section of your Cashier.

We appreciate your patience and understanding.

Many thanks,

Mary

---
CSR, Lock Support"

Requested: 10/28
declined/accepted: 11/14
MTCN: ?

So I guess it'll be 5-7 business days from now, just like they told me on 11/14

Lock UserName: JMoney12

Initial Request Oct 27
Declined/Moved to Faster Processor Nov 14
MTCN# / Sender NOTHING STILL

I responded to an email inquiry I had initially sent more than 10 days ago, that I was supposed to be receiving my MTCN # in 5-7 business days. I got a response back saying I should have my MTCN # very soon. Whatever the heck that means. Now they can't even back up how long it will take.

Lock Support also failed to reply to my question about why people who were requesting in November were receiving WU payments already.

Just wanted to chime in since I withdrew mid October:

Withdraw: 10/15
Accepted: 11/7

Sender info popped up a few days ago, been sweating the MCTN since.

I'm sure the money will get here, but it is disappointing that Lock has taken nearly 6 weeks to make it happen.

Here's 3 more players who requested in November that already have cash in hand. Those of us who requested our money in mid-late october, we are being ignored, lied to and not getting our money.

Here are the lies I have been told by LOCK:

1. They (LOCK) are waiting for WU to send my MTCN (a few days ago I was told my withdrawal was being sent out again in a new batch, so obviously they weren't waiting for WU to send an MTCN cause my money never went to WU)

2. On 11/14 LOCK told me it would take 5-7 business days

3. Live support told me it is impossible for them to give me anything, cash or tourney tickets for this inconvenience, the cashier is the only one who can do it. Then a customer support rep did exactly that the next day.

4. My email has been forwarded to the cashier, who will be in contact with me. I have yet to be contacted by the cashier and as far as I can see on the forums, not one person, who has not received their WU cashout, has received an email from the cashier.

The only customer service rep who I have talked to that seemed to even care or believe me that there was even a problem was Jack, but even he was not able to get any answers.

The wait would not be as bad if they didn't keep lying to me. I just can't trust this site at all.

Req: 10-28
App/den: 11-14
Mtcn: 11-30
Cih: 12-1

Side note: I didn't write to support or start any threads. Just patiently waited on money. However had it gone past this week I would've made a support inquiry.

I'm really curious if this is actually the case... Bitch less and your payout will come faster. Yet don't we all deserve the right to bitch for super-delayed cashouts? People requesting in mid-late november see their CIH already and we're mid-late october not seeing ****.

Lol tyrone, youre silly

Got this on Saturday after asking about my cashout,

""Hello,

We have experienced some delays but I see that your Western Union payout will be included in our very next batch. It should not be too much longer. Please look out for your pickup info in the History section of your Cashier.

We appreciate your patience and understanding.

Many thanks,

Mary

---
CSR, Lock Support"

Zachaser got sender info but no MTCN? Odd.

Req 10/24
App 11/12
Nothing as of 12/3...41 days so far.

I was told I would see my mtcn by today. I don't have anything yet...

same here req 10/24 only thing i get is an email every week saying it'll be a few more days lol. think i'm done with lock .

Req Oct. 13
App Nov. 7
sender/merchant info Dec. 3

Figured I would share my ridiculously long wait as well:


Requested: 10/24
Accepted/Declined: 11/12
MTCN: ????


Also I have a very bad feeling because Western Union is no longer a withdrawal option at the Cashier. I really hope this just comes through and wait times go back down to 3 weeks.