okay now is this true. Independent verification please.

I just ate a donut.

You can't just walk across the room and login? No wonder your network is busto, you guys can't logically think for a ****.

Congratulations on the new clarification though. One solid answer in a month is much better than your previous record; however I feel that it is a moot point since Lock appears to have no money to pay anyone. Are you going to address customers questions about proving solvency or is the shiny new playthrough policy the only thing we get for Christmas?

I work remotely and Im not even in the same country as the security team.

We are working to resolve more of the players concerns as we move forward, both in statements and in delivering on promises of improving things such as cashout times.

I'm a brand new player from Canada. I want to deposit on your site. But it's quite obvious that I can never cashout and if I do I gotta wait for months?

What happens to my money when you receive it for me? How does it disappear? I should be able to Cash it out like on Party, 888, Titan, PokerStars, FTP.

I play a lot but you obviously have no money because from my point of view watching this I can deposit and instantly cash out on any of the above sites and receive my winnings within a week.

Why sir would I or any other new player deposit on your site until you tell us that you have lots of money and are solvent?

Thank you.
Nick

And BTW Sir... You need new players constantly or you wont make much more money because everyone that is with you now cannot withdraw so it's unlikely that they are gonna re-deposit knowing this.

Just come out with your financials to prove that you have the players funds and a real reason why it takes so long to get money.

This is the only way to save your company, I've been around Online Poker for 10 years, once players get behind something you better show your cards or your site will be gone within a weeks time. Good Luck!

wait, so it is only 15% of the amount received? correct me if I'm wrong was it not previously 100%?

Indeed. It used to be 100%, then no cashing out of received p2p, now 15%

Shane,

If lock is really focused on regaining customer satisfaction and overall traffic, then explanations and insight on what lock IS or can do with regards to speeding up cashouts is the FOREFRONT to improving. Not just saying it will improve but real helpful insight would help a ton. Even if its made up BS, its better to show that lock is taking steps and explain those steps and I believe it would help a lot. Lock need to regain players trust back, and to do this honesty whether good or bad would be a good thing.

It used to be 100% wagered, now it's 15% raked.

I think you had to bet 100% of the xfer before - now you have to pay 15% rake on the xfer if I read it correctly.

Thank you for this update Shane. This is definitely a step in the right direction, and it's the first time in a while I've felt good about something from Lock. I do have a question though. When you say 15% GGR, what exactly does "GGR" mean? Is that:

1) total amount wagered
2) total rake paid on all hands where player was at the table
3) total rake paid on all hands won by the player

Would be interested in a clarification here.

i think its use to be 100% "WAGER" now its u need to rake 15% which is much different. as a 5k transfer you could go all in hu at 5k nl and would met the wager stipulation wereas now that would only be 50 cents towards your $750 u need to rake.
i could be wrong about this but that is my take on it

Previously it wasnt tied to MGR, it was a 1:1 wagering playthrough so you had to wager 100% of the transfer amount.

Own up to it....your company's own email responses were partly to blame. Most of them were probably cut and pasted verbatim......

Lock trying to play the aggrieved party...


OH and if you had decent cashout times then people would not trade and pay vig for the privallage

So let me get this correctly.

1. I deposit 500 on Lock.
2. I win 5000.
3. I cannot ever cashout , or have to wait for months and months according to info I can find to receive my 5k.
4. The only way I can Cashout is to sell my money with a vig to a another player (which I lose money on) then he needs to play out 15% in order to cashout. But why is that necessary when you cant cashout.

I am a real customer and player and I have never had a account on Lock, and it seems as if this manager does not want to answer my concerns , so I will never deposit or play there obviously.

oh that's alright then! I have raked nearly 30k since my last cashout but recently received an xfer of 5k does that mean I need to take another 750
before cashout

These guys have a point: constantly blaming the players for spreading "disinformation" is a slap in the face.

People wouldn't need to speculate about what's going on with a company that holds their money if that company was communicating.

The only people Lock have to blame for their current bad reputation is themselves. Any competent company could have avoided this entire fiasco by releasing information BEFORE canceling a bunch of players cash outs.

Were you hoping that people who have been waiting months for their money were just not going to notice that those cash outs were now gone?

Next order of business: Prove to the players that you are solvent. You promised an independent audit. The reasons you gave for that audit suddenly not happening are, quite simply, stupid.

You (and by you I mean Lock - I understand it probably sucks to have people constantly accusing "you" of things, but you are their spokesperson, so you get paid to do this) no longer have enough legitimacy to simply assure players that they can believe you. You lost that when you lied to players.

A simple 3rd party verification of player funds would go a LONG way to helping to restore your reputation.

If you honestly give a **** about the players and about your reputation, this seems like a pretty reasonable request.

Finally a policy, although Lock has changed their transfer/cashout policy several times now over the years.

Shane, the misinformation was directly caused by LOCK canceling legitimate withdrawal requests and then LOCK security sending out emails stating that no tranferred funds could be withdrawn, ever. Some of those emails even went so far to say that winnings derived from a tranfer were never eligible for cashout either.

Then you disappeared and allowed the speculation to snowball.

On top of that, there would be no massive selling/transferring of funds if you could actually pay people in a resonable timeframe.

All of these issues were caused by Lock's actions and inability to commicate to a large community of poker players.

It's amazing how you justify your actions and lay blame elsewhere for every single failing and scandal regarding your company.

I think they're almost 100% to blame. When someone gets a response from their security department like

what else are they supposed to think?

This nonsense has got to stop, you are hoping an elephant can jump rope here. Segregated funds?...really? We are at a stage now where we just want them to give as many people back our money so we can go elsewhere.

Anyone who continues to play here is nuts

^^ Well, look at it this way. I know tourney regs aren't as prevalent as cash gamers, but you can get into the big games for a third of the price and shoot for a hero ship. Have to trade it out at a third, but at least it's a lower cost of entry. Not saying it's great, but there is a certain "bottom of the barrel" appeal to it.

Its at a third for this week, it will soon be 20%>10% and then 0 when lock doesn't exist anymore. It was 75% not too long ago.

How are people complaining about this? People were creating accounts so that they could buy up funds cheap then withdraw them. These people were benefitting from having the trade value low so why would it be hard to believe that they were posting information that would help continue to drive the price down?

With these accounts now forced to actually play poker it will make more games (probably softer games) and help get people that are playing to make their money, like me, paid faster because Lock won't have the backlog of withdrawal requests from people that aren't playing a hand on the site.

As a player on Lock I don't see how this is anything but positive. If you're playing you only have to rake $150 to withdraw $1k. That can easily be done in under a week even at .25/.50. If you go bust you can still buy funds on Lock ridiculously cheap.

The only way this is a fail is if Lock stops paying people and this is just a guise to get people to have faith in Lock again for a little while. But, as I've said in previous posts, I've yet to not receive any cashout requested so until that day comes I'll view this as a step in the right direction.