Quote:
Originally Posted by ucnoles
How about you just get rid of the processing fee...at least for the first one where you would get refunded anyways? Most people don't know about getting a refund and it's a hassle to do it even if you do know about it. Also, has there be any talk about Black and Elite levels getting free checks (with no limit)? Or maybe quicker processing for these players?
Checks do go out on Mondays, some weeks we run a second batch, depends on the week. Monday is the only day they always are supposed to go out.
And yes, I'll follow up regarding the VIP program. I know we wanted to make it so higher VIP levels get multiple free checks.
Until we take over the cashier for ourselves (even the casino side is a shared cashier as it is part of a network, we just have A LOT more control over it) we can't just remove the fees. At some point we may have our own cashier, at which point we will have more control over that, in the mean time we have to use a workaround.
-Rizen