Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)
03-05-2012
, 01:37 PM
03-05-2012
, 01:42 PM
03-05-2012
, 02:35 PM
03-05-2012
, 02:56 PM
03-05-2012
, 02:56 PM
03-05-2012
, 03:26 PM
03-05-2012
, 04:00 PM
03-05-2012
, 04:35 PM
Cross posting from the "New Lock Cashier" thread. I have emailed Rizen, Jen (ceo of Lock) and my affiliate referral. Hopefully we get a response...
http://forumserver.twoplustwo.com/sh...&postcount=119
http://forumserver.twoplustwo.com/sh...&postcount=119
Quote:
Alright Rizen -
I would really like to hear about what is actually going on with JDB Services. It seems pretty clear to myself and most others here that your new payment processor is clearly either unable to handle the volume of cashout requests moving through Lock Poker, they are incompetent, or Lock's estimated time frames are just complete and utter BS.
I think I'm more concerned than most as I fear that JDB operating from within the US (my last check from them originated in the US) not only puts the processor at greater risk of being caught, but also runs the risk of eventually bringing down the entire Merge Network.
Why am I so concerned? Well it's pretty simple. You guys added the wire transfer withdrawal option to your casino on February 6th. I subsequently requested a withdrawal for $5,XXX. I emailed support several times about the time frame, was originally told 1-2 weeks.
On the 21st day after requesting my withdrawal (Feb 27th), I received an email from support telling me that my wire transfer request was cancelled as you have implemented the new 'direct bank transfer' option. I obviously didn't request my wire transfer to be cancelled as according to Lock supports' time frame it should have already been received.
I shrug it off and decide to bear with you guys. Unfortunately the money wasn't showing in my casino account like the email said it would be from my cancelled request but I was able to get that handled fairly quickly through my affiliate and Jenn.
Once the money arrived in my casino account, I submitted a request for a direct bank transfer. You can see the screenshot below.
The time frame after approval according to support, as well as the email I received from my affiliate rep:
Something that concerns me even more, and actually gave me a bit of a chuckle, was an email I received from my affiliate rep with Jenn's response to whether or not player funds are segregated. The "that's why..." portion made me LOL pretty hardcore inside considering that since Lock swapped to using their own payment processor and cashier for ALL withdrawal requests, that to the best of my knowledge, not a single person has received a 'wire transfer' or 'direct bank transfer'. Not only have we not received these transfers, but seriously, you're going to assure us that we'll have it in 24-48 hours, then support says 72 hours, and 150+ hours later we have no money in our accounts?
According to my Cashier, it has been 163 hours since my request has been "processed". Not a dime has touched or even shown up as pending into my checking account. It has also been ~38 "business hours" if you assume a 9-5 operating schedule.
I am obviously concerned for the well-being of all players money on Lock Poker. I understand you guys are operating out of an attempt to better service your clients, but why not just leave it up to the third party processors that are already operating, and allowing people to function through their own network of friends/acquaintances rather than risking getting the entire network pinched when you processor does eventually get busted.
Not trying to throw you guys under the bus here at all, but I am extremely anxious to find out what is the actual cause of the delay, and rather than having support inform everyone that asks that it takes 24-72 hours, why don't you actually have them say, that we are unsure, at this point it has been more than a week, but we expect the requests to arrive "soon". I mean seriously, don't promise what you so obviously can't deliver.
Would really like to hear an explanation on why you insist on telling your customers 1-2 weeks, and then cancel their request after three weeks, and go on to explain that the new method should take 24-48 hours, and then after 160+ hours, no one seems to have any explanation.
I would really like to hear about what is actually going on with JDB Services. It seems pretty clear to myself and most others here that your new payment processor is clearly either unable to handle the volume of cashout requests moving through Lock Poker, they are incompetent, or Lock's estimated time frames are just complete and utter BS.
I think I'm more concerned than most as I fear that JDB operating from within the US (my last check from them originated in the US) not only puts the processor at greater risk of being caught, but also runs the risk of eventually bringing down the entire Merge Network.
Why am I so concerned? Well it's pretty simple. You guys added the wire transfer withdrawal option to your casino on February 6th. I subsequently requested a withdrawal for $5,XXX. I emailed support several times about the time frame, was originally told 1-2 weeks.
On the 21st day after requesting my withdrawal (Feb 27th), I received an email from support telling me that my wire transfer request was cancelled as you have implemented the new 'direct bank transfer' option. I obviously didn't request my wire transfer to be cancelled as according to Lock supports' time frame it should have already been received.
I shrug it off and decide to bear with you guys. Unfortunately the money wasn't showing in my casino account like the email said it would be from my cancelled request but I was able to get that handled fairly quickly through my affiliate and Jenn.
Once the money arrived in my casino account, I submitted a request for a direct bank transfer. You can see the screenshot below.
The time frame after approval according to support, as well as the email I received from my affiliate rep:
Something that concerns me even more, and actually gave me a bit of a chuckle, was an email I received from my affiliate rep with Jenn's response to whether or not player funds are segregated. The "that's why..." portion made me LOL pretty hardcore inside considering that since Lock swapped to using their own payment processor and cashier for ALL withdrawal requests, that to the best of my knowledge, not a single person has received a 'wire transfer' or 'direct bank transfer'. Not only have we not received these transfers, but seriously, you're going to assure us that we'll have it in 24-48 hours, then support says 72 hours, and 150+ hours later we have no money in our accounts?
According to my Cashier, it has been 163 hours since my request has been "processed". Not a dime has touched or even shown up as pending into my checking account. It has also been ~38 "business hours" if you assume a 9-5 operating schedule.
I am obviously concerned for the well-being of all players money on Lock Poker. I understand you guys are operating out of an attempt to better service your clients, but why not just leave it up to the third party processors that are already operating, and allowing people to function through their own network of friends/acquaintances rather than risking getting the entire network pinched when you processor does eventually get busted.
Not trying to throw you guys under the bus here at all, but I am extremely anxious to find out what is the actual cause of the delay, and rather than having support inform everyone that asks that it takes 24-72 hours, why don't you actually have them say, that we are unsure, at this point it has been more than a week, but we expect the requests to arrive "soon". I mean seriously, don't promise what you so obviously can't deliver.
Would really like to hear an explanation on why you insist on telling your customers 1-2 weeks, and then cancel their request after three weeks, and go on to explain that the new method should take 24-48 hours, and then after 160+ hours, no one seems to have any explanation.
03-05-2012
, 04:42 PM
03-05-2012
, 04:47 PM
03-05-2012
, 04:57 PM
03-05-2012
, 05:09 PM
03-05-2012
, 05:11 PM
03-05-2012
, 05:13 PM
03-05-2012
, 05:28 PM
03-05-2012
, 07:00 PM
03-05-2012
, 07:09 PM
03-05-2012
, 07:15 PM
03-05-2012
, 10:59 PM
03-05-2012
, 11:11 PM
03-06-2012
, 12:16 AM
03-06-2012
, 02:11 AM
03-06-2012
, 08:59 AM