looks like lock is gonna stick it in all of us

As I've written before, I am also waiting on a check that was processed on 1/24. But before you guys start freaking out about how other people who requested checks after you have already received theirs, you should notice that people have been reporting that those checks have been bouncing.

I'm no longer jelly of the people who got checks in less than a week, but I really wish mine would show up already.

Rizen.I just tried to cashout on lock. It said "You can not withdraw with an active casino bonus. Your bonus balance is $104 with a remaning playthrough of $4150. The bonus will clear once your playthrough or casino balance reaches $0. What does this mean? I don't even play in the casino. Is this free money or do they expect me to play with my funds and lose it on the casino side. Thank you for your time.

Just had a check from Lock bounce on 2/14
I emailed support but no response yet
Cashed out on casino side.

Now that we've got another guy in there for better coverage of the board, someone really needs to address these bounced checks. Doesn't appear to be isolated incidents. What's going on fellas?

I addressed this in another thread, but this is a processor issue. I'm aware of one batch that went out with some issues, and those users who have contacted Lock have been issued bonus money to make up for any fees etc as well as having an immediate WU sent for their cash. We're working with the processor to find out why this happened and to make sure it doesn't happen again in the future.

Unfortunately this is the environment we operate in right now. That's not to say we're not doing everything we can to make sure it doesn't happen again in the future, because we are. If you are one of the ones involved please contact support immediately and CC me (rizen@lockpoker.com) and I'll make sure it's handled immediately. At this point I'm aware of 6 users it happened to.

-Rizen

I can't guarantee anything. We don't issue the checks, we have a processor do that for us. I can guarantee that the money is there and that for the small # of users this happened to we are taking care of them immediately, and can guarantee we are doing everything in our power to make sure it doesn't happen again, but the environment is very tricky for processors trying to send money to the US right now, and I don't necessarily anticipate that will get any easier in the future, although hopefully the processors will continue to get better at it.

Thanks

-Rizen

I believe the rest are covered and Shane answered this in another thread. WU was lowered to $250 temporarily due to some issues with the processor. It should be raised back up again soon but we felt better bringing it back in some capacity than having it not available at all.

Thanks

-Rizen

I've always stated checks would be 2-3 weeks. PM me your info and I'll make sure someone gets back with you ASAP on a status. We were in the process of transitioning everything to our new cashier which is why there are some inconsistencies in check times, which should smooth out now for new requests now that we've transitioned.

Send me your info and I'll make sure someone gets in touch with you ASAP.

Thanks

-Rizen

We've been in contact via e-mail, but for anyone else reading this you either just need to meet the play through requirement on your bonus or e-mail support and opt out of it and they'll remove it for you so you can withdraw.

You DO NOT have to play with your funds on the casino side for this, just clear/bust the bonus or opt out of it and you'll be able to withdraw.

Thanks

-Rizen

Thank you for addressing this matter. I'm sure you can understand why we are all concerned, esp since you just switched over to a new processing system that was supposed to be better and faster. Considering this happened in the first batch (or one of the early batches) related to a system that you were supposedly testing for months is a bit disconcerting.

And since you referenced "the environment we operate in right now" can you shed any light on the recent dust up wherein Homeland Security supposedly reached out to a competitor of yours with a C&D order resulting in them pulling out of the US market?

Now I know Lock/Merge has issued a statement that said you aren't leaving the US market, but the statement did not address if you (either the skin or the network) have received a similar warning/notification. Can you tell us if you've received any such communication from the authorities?

There is currently a four page thread on this board wherein no one from Lock has commented. The fact that nearly every other thread has been addressed obv tells me that either someone has told you not to comment on the matter or that there is something to this that you, the skin, or the network would rather not address. In either case, the silence in that thread is a bit deafening.

Actually if you look at the dates on most of these they are from late January before we opened the new cashier, so it is actually a different processor than who we're using now, although we were the ones that submitted the request to the processor for these, not the network.

I do understand the concerns though, if I were a player I would be super concerned about ANYTHING regarding my funds given the issues other sites have had.

As to the Homeland Security thread I honestly haven't commented on it because I simply don't know. To the best of my knowledge no one from there has contacted us. They certainly haven't contacted me, but I don't know definitively if they've contacted Merge or Lock.

I would probably know about it if they contacted Lock directly, but if they contacted Merge I doubt I would have been informed of anything beyond the statement.

I'm sorry about the silence, I just don't really have anything meaningful to add at this point and was refraining from commenting until I did. If I hear anything more I will definitely pass it along.

Thanks

-Rizen

thanks Rizen.

Its just a bit peculiar, imo, that Merge hasn't addressed it. Granted I can have an active imagination, however there have been many others here and on P5s that have wondered/speculated about whether Merge has received such notice as well. Being in business myself, I'd be inclined to address any rumors rather than let them linger. That said, I hope you do run this concern up the flag pole, and let them know that some of their player base is wondering/concerned.

Regarding the dates, I did notice many were processed in January, however I also noticed that most of them were processed thru the casino, which I assumed to mean that they were run through the new processing arrangement/system.

Not trying to spark paranoia through the community, but this is a special concern for me since I must cash these checks through a currency exchange. They don't take kindly to bounced checks, esp in amounts of $2k+. They will send someone to your door and having a family I just don't need that.

I REALLY WISH PEOPLE WOULD STOP POSTING THE PAYMENT PROCESSOR'S NAME ITT.

Received a text from Chase today that my check I have been waiting 1+month for has bounced...

Will be writing Rizen & support, sigh.

As far as checks bouncing, where have people been the last 10 months? Since BF, that's the risk we take on playing in the US, everyone knows this so deal with it. Its part of playing online poker these days.

Do you really think that Lock wants these checks to bounce?

No but we're coming here to report it in the cash out thread (hence the purpose of the thread). We're adding value to the purpose of this thread.

Q: What are you adding?
A: ______

I'm not criticizing those reporting that checks have bounced which is helpful. I'm criticizing those saying Lock is shady and going overboard because checks are bouncing.

@Wicane, the way you worded your post, I could see where Motown thought you were directing it at him.

Rizen, could you please explain to me why Lock is taking this stance? I just got a reply from support very tersely saying the same thing in the first email, with no explanation provided whatsoever. It makes so much more sense to base the "one free per month" on when a player requests the cashout, since that is the only thing the player has control over. Under the policy that support is telling me, Lock could process cashouts in a manor that allows them to maximize profit by screwing the players out of cashout fees, which is exactly what I feel they are doing to me here.

I requested a check in January, and I requested a WU in February. I would like my $85 dollar fee back.

-Zack Ryan

FWIW Zack, I think you have a clear case for the $85. They could end up saying a month must lapse between withdrawals, but standard interpretation would be "calendar month". If it is a one month lapse, they should state it.

I also agree they should change the verbiage to better indicate that it's it's a total of one withdrawal free per month.

Rizen. I also just received notification from my bank that my check payout of $1485 has bounced. I emailed and called support over 8 hours ago and have not received a single reply or response. Can you please help? I could really use that money and would like to come to a resolve.

Thanks in advance.

-southcounty13

Okay Rizen, so they gave me the $85 as a "one time thing", which I appreciate greatly, though as I told support, I still humbly feel that the policy should be changed, but now at least I know, and can plan my cashouts accordingly.

Zack ->. So we have make sure there is at least 30 days between the request or the day it gets processed or did try make it clear?

I'm still confused

No. You get one free cashout per calendar month, but they base it on when the cashout is PROCESSED, rather than when it is REQUESTED, which I've stated multiple times is really stupid, because us players can control when we request the payouts, but we can't control when they become processed.

The cliffs of my situation are I requested a check 1/31 and it was obviously approved in Feb. I then requested a WU, and they were trying to keep my $85 fee because both the check and the WU were processed in the month of February, but they eventually gave it to me, with the caution that it is a "one time thing".

Understand? Sorry if anything wasn't clear.