This. Rizen helped with a deposit at 11:34 AM today, but no presence here. A bit unsettling. Updates please Rizen.

I just posted something good. People are naturally more likely to post when negative things than positive things. On top of that, there are some people who just love to spread negativity, even when it is not deserved.

Courier Check
Requested 1/30
Approved 1/31
Received 2/9
Deposited 2/11 (Saturday)
Cleared 2/13

So good news there.... check was out of a bank in Arizona.

Currently requested a check on Sunday 2/12 waiting on approval still.

What specifically are you wanting me to update? I monitor this thread but most of the posts are just people posting the status of their cashouts so that others know what's going on. I'm sorry if I missed something as I *DO* read this thread regularly, but I didn't see anything that I felt I needed to comment on. I read a lot of stuff every day though, I may have missed something. Let me know what you want updated and I'll be happy to address it as best I can.

Thanks

-Rizen

check requested 1/31/2012
check approved 1/31/2012
check recieved 2/10/2012
check deposited 2/10/2012
check returned 2/13/2012 w/ additional fee of $12
noticed and have become sad 2/14/2012

it bounced??

I'm the one that had a check bounce. I started telling everyone I could and Lock Support wrote me back and they had to wait till monday to hear from JDB. Of course I was nervous till I got the money in my hand. (which I got today via WU) Lock appologized and threw a bit of money my way.
My feeling now is mistakes happen and they took care of it in a timely and professional manner.

thats good to know... at least they arent locking our money up

I'd just like to report that I had a check from Lock Casino bounce when I tried to cash it at my bank, BB&T.

1/25/2012 3:51:47 AM DF-CourierChk Withdrawal Approved! ($1,031.00)
1/25/2012 1:45:31 AM DF-CourierChk Withdrawal Requested ($1,031.00)


I requested the withdrawal on 1/25/12 and it was approved the same day. I received the check in the mail around 1/27/12 and attempted to deposit it into my bank account 2/9/12, at which point it was held for five days and then bounced, causing me to lose not only the money but $47 in additional fees from my bank.

Note that I did not actually win this money at Lock Casino; I played exclusively on Lock Poker, but transferred my money to the Casino in order to withdraw because this was the only option available for withdrawals during January 2012.

Needless to say I find this completely unacceptable and will be contacting Lock support. I just wanted to let the community know about this while I'm at it.

wow this is bs.. wtf is lock doing to their customers??? Rizen your not looking too good.....

requested Jan 30
approved Jan 31
received Feb 8
deposited Feb 8
Bounced Feb 13

at least we had a few people post a few good notes only to be followed by more bad(

Wow, thank God we got all these new cashout options.

Hey LockRizen, howa bout an answer to why so many checks are bouncing.

on the + side support answered me quickly and it seems to be being handled

the bounced checks are handled? can lock guarantee no more bounced checks?

this is making me really question weather i should deposit on here anymore.

requested a cashout over 2 days ago and it hasn't been approved yet. i see others requested and got theirs approved same day or next day.

sigh.

It's just painful not to get answers on emails for 3+ days.

Also, now when i click on the withdraw or deposit tab it says I can't do neither because I have a $1,250 casino bonus that needs to be cleared. Anyone know WTF this is?

Yeah, and then the check bounced. Not much fun either way!

Just letting everybody know that, according to the support member that emailed me tonight, players only get one free withdrawal per month period. I was under the assumption (as I'm guessing a lot of you are) that we get one free withdrawal per month per method, meaning one free WU, one free check, etc... Here is how I responded (minus certain personal details and the name of the processor). Do I not make a strong point? As stated in the message, I requested a check on 1/31 that was processed on 2/6, and I requested a WU on the 8th which has been processed and received already. They refunded the $25 for the check, but they are trying to keep the $85 for the WU withdrawal.

--------

Dear support,

There are two clear issues with the answer that you have provided me. First of all, where does it say that a person only gets one free withdrawal per month? Under the ____________ cashier help, it is stated under each individual withdrawal method that you only get one free per month of that method. In other words, a player like myself is led to believe that we get one free check, one free WU, and one free bank wire per month (if they have the necessary VIP status). If we only get one free withdrawal period, that should be explicitly stated somewhere; otherwise, it is extremely misleading.

My second, even stronger point is the fact that the check fee that I had returned to me was for a check that was requested in the calendar month of January. Granted, I requested it on 1/31, but that should be irrelevant, since I had no other cashouts in the month of January (or December or November for that matter). Even if we only get one free withdrawal per month, this would still mean that I have one request from January, and one from February. The only possible argument you could contrive against this is if you say you base the monthly fees on when the payout is processed, and that would be unreasonable, since the players have no control over when a cashout is processed.

Thank you for the timely response, and I hope you will read my counterpoints and properly refund me the $85 fee, as well as elucidate the policy on monthly cashouts in such a way that there is no confusion.

All the best,

-Zack

To get you started:


Why has this been lowered to $250? Also various other WU inquiries.

Rizen Im freaking out. I have not had one response from support. I transfered my money over to the casino because they told I could get my money out faster. They said they approved my check on the 24th of January... This is the response I received

Dear customer,
Your Payout of 925.5 USD for Account ID G0000000D99 has been processed. Method: CourierChk
We thank you for your continued business and are always available if you should have any questions.
Website: http://www.lockcasino.com
Email: support@lockcasino.com
Phone: 1 800 284 5952
Thank you for your patronage.
-The Staff at JDB Services-
13342350


Ok, it was processed on the 24th of January and now its the 14th of February. I have emailed lock support 10 times without one response. Could you please get this cleared up for me. I need the money bad.

Thank You,

Garret

***Rizen*** if theres a problem why can't lock at least tell me? It doesn't make since that everyone else is getting their checks processed and received within a week. Where as mine has been processed and not received with 3 weeks. Im wondering if it maybe was lost in mail? Something doesn't make sense??

Casino Transactions

Timestamp Description Amount
1/24/2012 2:39:27 PM DF-CourierChk Withdrawal Approved! ($950.50)
1/24/2012 4:56:41 AM DF-CourierChk Withdrawal Requested ($950.50)
1/24/2012 4:55:47 AM Lock Transfers Deposit Approved! $950.00
1/24/2012 4:55:47 AM Lock Transfers Deposit Requested $950.00


Rizen lets be real it doesn't take an approved check 3 weeks to get to my house.

I am in the same boat as Gifosis. My check was processed on 1/18 and I have not yet recieved it. I have emailed support twice and I've been told to wait 5-10 days both times. Since they have stopped offering tracking numbers, I have no idea if the check has been sent out or not. Rizen can you sort this out for us please?