Quote:
Originally Posted by wporter
ebes,
do you know whats causing the checks to be backlogged for 3-4 weeks now? do you think they will get back on track?
I've been talking to our people, 2-3 weeks is going to be the new 'normal' for a while
I'm not aware of anyone that's been waiting 4 weeks on the casino side, but 2-3 weeks is probably going to be the standard for a bit. In July withdrawal requests on the casino side have increased literally ten fold.
The withdrawals have to go through an audit process where there is a spot check of the account for unusual activity etc for approval. That just takes time/man hours and we're working on getting people up to speed and adding them to this process, so I hope the delay is short lived.
In the mean time I would actually recommend people start making requests on both the casino and the poker side. Merge has really improved cashouts in the last week or so, and I've been told the new time frame on Merge checks should also be about 2-3 weeks. I haven't personally requested a Merge check but I'm going to do so today to actually test the process and make sure it's happening the way it's supposed to.
-Rizen