Quote:
Originally Posted by LockRizen
It is obviously more complicated than this. I explained the process in detail I believe elsewhere in this thread just a week or so ago. Cliff's notes is there is an audit process all accounts must go through (this is to catch people cheating, scamming, etc before they get the money offline and there is little recourse for it). right now this is taking 7-10 days because of the queue of requests (honestly I think it's more like 10-14 from what I'm seeing, but 7-10 was the last thing I was told). then we have to send the batch information of to the processor and they have to process the checks, which takes 3-5 business days (which depending on the day of the week, can be 3-7 real days) then another 2-5 business days for FedEx delivery (which can be 2-7 real days).
So depending on lots of factors the entire process right now can take anywhere from 12-28 days depending on the size of the pending queue and what day of the week the other factors fall into place. When we first started the process it was taking ~48 hrs for the audit piece, which is why checks were taking 7-16 days at first. we are working on adding security people and getting them up to speed to help handle the queue, as that is the part of the time frame we can control.
Thanks
-Rizen
Maybe I am missing something but you say that account auditing takes 10-14 days. Yet international players can get cashouts within a week. Not sure how that makes any sense.
Also shouldn't or couldn't there be an expidited process of auditing for players who have made a large number of cashouts without any collusion, scamming, chip dumping going on since these players would probably have been caught doing these things in previous cashouts
As a side note I do appreciate all you are doing to keep people in the loop rizen