That's just it. I don't know what the story is, they haven't said why it's frozen right now. All the support department has done is ask for verification docs, which I sent 7 hours ago. I'd be willing to put my hand on a bible and swear there's no foul play going on. No chip dumping, no collusion. I simply played heads ups in two separate sessions and won 6k during the first, and around 20k the 2nd. People might find it hard to believe this is possible, but I'm telling the God's honest truth.

Here is my story - cashout requested on 10/3. THis is the latest correspondence. I am a little confused. If it is coming via Fedex a tracking it should be pretty easy to track. I was promised it would get here by the end of the year. Now they are promising by the end of this week.

Can anyone from Lock chime in here?

17707714
For your reference this is Case #: 175168



Quinn
JAN 02, 2013 | 10:00PM EST
Hi,

I'm afraid that we are unable to give you an exact date as to when your check will arrive. It will be delivered via FedEx.

Please let us know if we can be of further assistance.
All my best,

Quinn

Looks like we are in the same boat. Anything Lock support say should be taken with a grain of salt. They will continue to tell you to wait and wait and wait. They have no access or authority to contact the payment processor. So we should all just keep waiting blindly. What a joke of a site.

Requested 10/8
Approved 11/29
Processed 12/8
Received ???

requested - 1-2-2012 - WU Withdrawl for $125

Has anyone tried withdrawing via Neteller as opposed to Skrill? Any dates on those?

Unfortunately can only make 1 withdrawl at a time so can't do both and see which comes first.

You cannot believe a single word out of Lock support / cashier dept. All lies...

On 12/19/2012... I got this email from Lock Cashier (Mary).

************************************************** *
Mary

DEC 19, 2012 | 03:16PM EST

Hello,

Your check was approved on November 29th and it will take 7-14 business working days (ex. weekends) or slightly longer to deliver a check via courier.

Your check withdrawal fee of $25 has been credited back to your Lock account for the first fee you were charged this month.

We appreciate your patience and understanding.



Many thanks,

Mary

---
CSR, Lock Support
************************************************** *

Today is 1/3/2013. I have waited and waited and waited and it have exceeded all list payout timeframe and all made up timeframe by Lock support / cashier team along the way. Still no freaking check.

Yesterday 1/2/2013. I got this email... looks like more stalling and empty promises...

Mary

JAN 02, 2013 | 10:55AM EST

Hello,

There were some unexpected delays with this batch due to the holiday period. But your check is on route to:

XXXXXXXXXXXXXXXXX

And should receive this check before the end of next week.

Thank you for your patience.

Many thanks,

Mary

I dont want to scroll back thru all these pages but was wondering when is the last time someone actually recieved money from lock, via check or western union?

I believe it was before Christmas, but not sure the exact date. Marcus was one of the last ones paid.

He was the last person paid that was reported here.

I'm sure there have been many players on Lock who have received money and not reported it on 2+2.

Although it would be nice to see some people from that growing list receive their money.

Control # = MTCN?

That is crazy fast and crazy shocking

Ya I'm just an idiot. This didn't actually happen. Can you delete your post with the quote so I don't confuse more people ? Just to clarify, the above quote is NOT accurate. The new cashier now displays previous cashouts(it did not before), and I just got confused. Sorry to anyone who read that and got excited/mad(depending on how long you've been waiting).

Where did you quote the above from?

I've been waiting 67 days and this guy gets it in 2? WTF?

Right above your post, the guy Konar explains what happened.

I am unable to delete my post now because the edit time has expired. Unless there is another way to delete posts I am not aware of, I think the mods need to delete it.

If so, MODS please delete my previous post in this thread.

My experiences are that he's usually pretty forthcoming in responding although I usually email. I would imagine his PM inbox, prob email inbox as well, gets packed on a daily basis so I'm sure he probably misses some.

Shane does not respond to PM regarding cashout. He ran out of lies.

However if you have a question about deposit, he will personally walk you thru the deposit process.

Looks like I will never deposit here

What a fraking joke...



Lock Support

JAN 05, 2013 | 10:45AM EST

Thank you for your email.

Our apologies for the processing time involved with your cashout. We are working hard to resolve this issue as soon as possible. We are sorry we cannot be more specific about a time and date for you to receive your cashout but players are receiving their cashouts daily and we will have a resolution for your request shortly aswell.

Your patience to date has been greatly appreciated.

If you have any further queries please do not hesitate to contact us.

Kind regards,

Jake


---
CSR, Lock Support

http://lockpoker.eu
http://lockcasino.eu

Shane - can you confirm that "players are receiving their cashouts daily" as per Lock? Or are they lying again? If players are receiving their cashouts please provide screen names. I have been waiting since 10/8/2012 for my 3K check. Today is 1/5/2013

3 month anniversary for me, still waiting

ha ha ha... see latest email from Lock. I told them to stop thanking me for my patience because I have none right now. I told them to stop lying to me and telling me my check is enroute. I was told by Mary (cashier team) my check has been "enroute" 4 weeks ago. I guess this will be the last email I get from Lock support.

Lock Support

JAN 05, 2013 | 01:36PM EST

Thank you for your email.

I'm sorry you do not accept our apology and the situation as it relates to your account. We are working to resolve your cashout as soon as we possibly can.

Kind regards,

Jake

---
CSR, Lock Support

Still Waiting....
Was told it was 7-14 bus. days to deliver. (lol) That was yesterday.
The wait continues. Waiting more than 2 months now.

Mary
DEC 22, 2012 | 10:37AM EST
Hello,

Your check was approved on December 13th and it will take 7-14 business working days (ex. weekends) to deliver a check via courier.

Your check withdrawal fee of $25 has been credited back to your Lock account for the first fee you were charged this month.

We appreciate your patience and understanding.
Many thanks,

Mary

Hi, same situation for europeans who cashout via skrill? How long does it usually take?

My last cashout took 32 days, but this one is longer already.

I suspect ~40 days.

poguemahone1
Western Union
Requested: 10/28
Approved: 11/14
Sender Info: 12/24
MTCN: 1/5
69 days

Finally got my MTCN after emailing Shane today and it feels great!

He said that they had the MTCN for some time, but it wasn't showing in my cashier, so I suggest emailing him if you've been waiting. Especially if you have senders info, but no MTCN.

Timestamp Description
2012-12-19 05:34:47 PM DF-Moneybookers Withdrawal Requested

Europoor LDO.