It scales well. I don't know how Stars operates, but I do know that what we're doing isn't all that different, it's just a matter of having the people to scale it.
Stars probabaly hasn't experienced over 1000% cash out volume growth in a month in a VERY long time either. I really don't think it's a problem with the process as much as it is a problem with the exponential growth and scaling up to it.
I don't know the specifics of how other sites do things, but I know for fact that similar processes are followed. There are some methods to automate things, but honestly the casino side was never intended to be used for poker player cash outs, it's just something we did to take care of our players when the overall network cash outs were taking 6+ weeks.
So yes, some of this is ad hoc. Network security has always handled the poker side checks and our security team handles the casino side, so this was something we tried to scale very quickly to handle the demand, but directing players to the casino side and making checks by courier available was very much a reactionary move to poker side cash outs taking so long, and not exactly something we had time to prepare and plan for, now that there is exponential growth we're trying to deal with it as best we can. Luckily network cash outs are catching up speed wise.
I definitely understand the frustration, but if you look at the history of everything we were going out of our way to make sure our players were paid when cash outs on the poker side were taking 6-8 weeks. Making sure everyone gets paid in as timely a fashion as we can while still doing the things necessary to fulfill our network and license requirements has always been, and will always be, a priority. I appreciate the constructive criticism and there are definitely efforts to make the entire process smoother.
-Rizen
Quote:
Originally Posted by LotsOfOuts69
Something is going to need to change in your security system. Be it your methods or whatever.
You cant spend 2+ weeks analyzing the account of every person who requests a cashout. Whats gonna happen if your site ever goes big?
Stars had great security and over 200,000 players. When i requested a cashout it processed right away. No one had to take 2 weeks to look to see if I scammed anyone.
Cant you guys get a different method of security?