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Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP) Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

04-23-2012 , 10:32 PM
Quote:
Originally Posted by lllcornlll
ok i am going to try to email lock one more time. i will post reply here. if i get one.

Can you please tell me what is going on with the $250 bank wire I requested in February? I understand something came up but this is not cool. You guys don't even email me back most of the time. I am getting very upset because last thing that you guys said I was supposed to get it last month. Now you don't even email me back. I haven't been sending a ton of emails either. But when you guys say I will get it this week I am going to have to email you back when I don't get it. Right? What is going on is all I ask. I understand If I have to wait but It really looks like you guys aren't going to pay me at all. Can you please guarantee I will get my $250 at least and I will try to leave you alone and be patient.

lol fourth time i got this email.

APR 23, 2012 | 05:15PM EDT
Hi,

There were some unexpected delays with the Bank Transfer but I have asked our Cashier Manager to trace this payout for you. You should receive this by the end of the week or early next week.

Thank you for your patience.
All our best,

Paul

unreal.
04-23-2012 , 10:36 PM
Quote:
Originally Posted by lllcornlll
lol fourth time i got this email.

APR 23, 2012 | 05:15PM EDT
Hi,

There were some unexpected delays with the Bank Transfer but I have asked our Cashier Manager to trace this payout for you. You should receive this by the end of the week or early next week.

Thank you for your patience.
All our best,

Paul

unreal.
I just sent you a PM, I have some updates from the processor if you can PM me your username I can check the list and give you the most up to date information.
04-23-2012 , 10:48 PM
Quote:
Originally Posted by lllcornlll
lol fourth time i got this email.

APR 23, 2012 | 05:15PM EDT
Hi,

There were some unexpected delays with the Bank Transfer but I have asked our Cashier Manager to trace this payout for you. You should receive this by the end of the week or early next week.

Thank you for your patience.
All our best,

Paul

unreal.
Scratch that, your Lock name is your 2+2 name. Ive just PM'd you an update.
04-23-2012 , 10:59 PM
Quote:
Originally Posted by imjustshane
Scratch that, your Lock name is your 2+2 name. Ive just PM'd you an update.
Thank you. Your message makes me feel a little better.
04-24-2012 , 12:09 AM
Quote:
Originally Posted by b8080499
worst customer service ever. Being ignored again after another week of patiently waiting.
It's funny, when I was emailing bc I hadn't received funds I got no response. When I emailed after receiving funds to credit me the $25 I got immediate response ... Shocking
04-24-2012 , 09:04 AM
Another day, still haven't received my bank transfer from 2/29. Coming up on 2 months pretty soon
04-24-2012 , 10:09 AM
Requested 4/5, Processed 4/6, Received 4/23
Still no response to any mail asking about the check fee though.
Even a gtfo would be better than being ignored.
04-24-2012 , 03:00 PM
Quote:
Originally Posted by bliss23
So I just read in another thread that Bank transfers will no longer be an option for Lock. I've been thinking about playing on lock because it has the fastest withdraws on Merge. So the last 2 options are check and WU?

Can someone reply with the average time for a check from request to check recieved in mail and also WU. Minimum/maximum for both. I've also read that if you are a vip member than lock will reimburst your 10% fee that WU charges. Is that for every WU withdraw or just 1 10% reimbursement per month? As far as I've read I understand that if you are a vip member than you get no fee from lock's side for 1 WU withdraw per month but I'm curious if you get a 10% reimbursement for every WU withdraw fee. Also if there are any other withdraw methods that would be appreciated. Thanks in advance.

-bliss
you can only one free cashout per month (date counts from when the cashout is actually processed) regardless of method. i dont have vip, just 35% rakeback and the same rules still apply for me. havent tried check but western union works well (less than a week, sometimes a couple days to process)
04-24-2012 , 08:27 PM
max Check approved 4/6.
Check received 4/23
cleared 4/24

Pretty impressed with the check option since the new cashier.
04-24-2012 , 11:21 PM
Quote:
Originally Posted by Sabice
max Check approved 4/6.
Check received 4/23
cleared 4/24

Pretty impressed with the check option since the new cashier.
wow this is so sick, and here you have people like me waiting for over a month and still nothing . Fml
04-24-2012 , 11:27 PM
Quote:
Originally Posted by Ssull33
Just received my heck via fed ex that I requested on 2/25! But I got it
wow.. And I've only been waiting 1 month and im crying, nice to know you got ur check though.
04-24-2012 , 11:29 PM
Quote:
Originally Posted by KidDelicious
i still have not received mine...
quit cryin dude I requested mine 3/23 and still nothing.
04-24-2012 , 11:33 PM
Quote:
Originally Posted by b8080499
I think it's a clear sign of how bad Lock customer service is when people are singing praises when things happen as they should. A courier check withdrawal should take no more than 3-4 weeks. That's awesome checks are coming within 3-4 weeks, but they should come that fast.

There are many people still waiting on bank transfers and Lock support just ignores us now. Seems like as long as some people get paid out, which convinces players to deposit, Lock is fine with screwing over the others who have been patiently waiting.

My first check cashout took over 3 months, they ultimately cancelled it and issued me a WU cashout. Thinking WU was more reliable, I cashed out via WU next time and guess what? Took over 3 months to get that. Now im waiting 2 months for a fn bank transfer.

I rarely post on forums and my only objective is to keep new players from depositing on Lock. This thread convinced me to deposit, but it's extremely misleading.
i Know how you feel man, it sucks that some noobs are only waiting 2-3 weeks ,while they make us wait.
04-24-2012 , 11:35 PM
Quote:
Originally Posted by b8080499
That's great that you guys are getting checks, but that's far from good news. You guys only waited what a week or two? There's a bunch of people waiting on bank transfers for over 2 months.
I know, f'n doesn't make sense AT ALL ,were waiting longer so why the f do some randoms get their checks before us???
04-24-2012 , 11:37 PM
Quote:
Originally Posted by yank333
...and still not received.

This week I managed to get another email from support telling me they will "ask our Cashier Manager look into this for you right away and get back to you. "

Basically, the exact same thing I was told a month ago.

It's been five weeks since Lock became aware of my problem, and I have not received a single update about my check.
So sick man..
04-24-2012 , 11:46 PM
Quote:
Originally Posted by loxxii
I have been waiting about 60 day for a check I requested on February 15. (Anybody else waiting that long?)
I've been waiting over a month.. 3/23 processed..
04-24-2012 , 11:50 PM
Quote:
Originally Posted by loxxii
I have a check from 2/15 that I still dont have 60 days later. Every one that works at Lock from the poker room manager Rizen down has said they would take care of it. The season has changed and I still dont even have an update.
this is what we get for trusting lock with our monies, our hopes squashed like bugs..
04-25-2012 , 05:14 AM
Quote:
Originally Posted by KidDelicious
If you withdrawal via check during the month and get the free check reimbursement can you also withdrawal via western union in the same month and get the WU reimbursement since it's a different method?
No, it is only one fee free withdrawal per month, not per method.
04-25-2012 , 01:21 PM
Good News for me at least, the direct bank transfer could not be done because of invalid information. Lock is supposed to send me a check directly instead. Looking up.
04-25-2012 , 01:31 PM
This is really become silly, every week my Mtcn number for my Western Union cash out is coming slower and slower, i pay the damn 10% fee for speed and a little piece of mind, its clear to me there is too much going on right now with online poker for lock to be as smooth as we were hoping it would be, If you dont want to be ****ed dont put yourself in position to be ****ed, Im done playing on lock poker, I have responsibilities what am i supposed to do with 250$ every 7 days thats like gas money, now on top of everything the wait is getting longer and longer for the money, screw this seriously, if this cash out comes through i have one more to make and im done (anyone in Miami want to buy 250$ for 220$? pm me if interested) I just cant afford these issue and waits, I should be playing as much live as possible right now anyways...
04-25-2012 , 01:35 PM
The sad part is that i have been like a spokesman for this damn site every time i go play live i make sure to tell the fish about the site and follow them through everything they need to do to play and all that good stuff, word of mouth is huge advertising and i know i have brought them many players now i feel bad for what i have done.
04-25-2012 , 01:45 PM
Quote:
Originally Posted by FLpoker331
This is really become silly, every week my Mtcn number for my Western Union cash out is coming slower and slower, i pay the damn 10% fee for speed and a little piece of mind, its clear to me there is too much going on right now with online poker for lock to be as smooth as we were hoping it would be, If you dont want to be ****ed dont put yourself in position to be ****ed, Im done playing on lock poker, I have responsibilities what am i supposed to do with 250$ every 7 days thats like gas money, now on top of everything the wait is getting longer and longer for the money, screw this seriously, if this cash out comes through i have one more to make and im done (anyone in Miami want to buy 250$ for 220$? pm me if interested) I just cant afford these issue and waits, I should be playing as much live as possible right now anyways...
This is not a transfer/trading thread. There is already one setup in "Internet Poker"
04-25-2012 , 01:57 PM
Quote:
Originally Posted by Five*
This is not a transfer/trading thread. There is already one setup in "Internet Poker"
sorry just squeezed that in there but my main concern is, is anyone experiencing issues with WU ?
04-25-2012 , 11:34 PM
Quote:
Originally Posted by FLpoker331
sorry just squeezed that in there but my main concern is, is anyone experiencing issues with WU ?
55 hours and counting on WU. Still waiting for the info. Had cash in hand 30 hours after my previous WU withdrawal.
04-26-2012 , 11:43 AM
I was a skeptic. I cashed out by check and received the FULL amount minus the 25$ charge for cashing out. I received the check by courier about a month and a half after I asked for it. Sweet. I'm just waiting for this Place to shut down all these " shopping vouchers" they sell was the same problem FTP and stars had.

      
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