Alrighty.. was hoping mine woulda gone out yesterday. Will there be another batch this week that you know of?

Here's my update:

7/19 Requested
7/26 Authorized
7/31 In Progress
8/9 Still 'In Progress'

Was told on July 31st it would go out August 1st.. then was told August 2nd it would go out August 8th. Still hasn't gone out yet.. Next week pleeease!

8/1 requested

no change yet.

i put in a request to withdraw via moneybookers through casino side and it rejected but i was not told why ? can you explain rizen?

My cashout just got put back into my poker account.....Not sure what this means....

Does the 'one free check per month' go strictly on when you request it? If I request in August but it doesn't get processed/sent out until September, can I request another for free in September?

Rizen I requested a cashout on 7/21 and its still requested.

Same request day for me...same result as you.

Have either of you asked support what the delay is? These are both outside of what is currently the 'normal' window for this. I don't have individual access to check on the status of either one, but with username/e-mail addresses (via PM or e-mail) I'd be happy to follow up on them for you, or if you contact support (support@lockpoker.com) and CC me (rizen@lockpoker.com) I can follow up that way as well.

-Rizen

Should go by request date. I've had one person run into some issues with this but I've asked the policy to go by request date since users cannot control when they are actually shipped.

-Rizen

Did anyone contact you? Did you check your spam/junk filters? If no one contacted you please PM me your username/e-mail or email support@lockpoker.com and CC me rizen@lockpoker.com and I'll make sure support looks into it.

-Rizen

I cannot personally see the status of cashouts, but if you PM me your username/e-mail I can have someone look into this for you ASAP.

-Rizen

Requested 7/8
Authorized 7/18
In Progress 7/27
Received 8/5

Requested 7/16
Authorized 7/30
Received 8/5


Requested 7/24
Authorized ???
Received ???


Requested 7/30
Authorized ???
Received ???

Requested 8/7
Authorized ???
Received ???


Check from 7/24 is still "requested", seems like it should have at least moved to authorized now.

What does this mean? Cashout was approved 2 weeks ago yesterday I logged-in to see that my funds were "incorrectly approved" and the following message was the response to my inquiry:

Dear S----l -----n,

Thank you for contacting us.

We are sorry for any inconvenience; however because of unforced circumstances our processors were not able to send you these funds. Therefore as soon as they return these funds to us we have credit your account.
Finally, we have mark your pending cash out (transaction ID #4----8) for $x as priority and will be send out as soon as possible.

We are always here to help you. Please feel free to reply to this email if you have any additional questions in relation to this or any other matter. Your reference ID for this email is LTK572--------X; please quote this number in any further communication on this subject.

Kind regards,

F---x --

We have been notified by the processor that due to technical problems they are having difficulties regarding issuing cards, activating cards and loading card balances. We apologize for the frustration and inconvenience caused by this.

As they cannot give us a reasonable timeframe for when these problems will be resolved, we have cancelled the order with them and you will see that the funds have been redeposited to your V-Chip balance. Please feel free to request another withdrawal and we will prioritize this for you.

If you need any additional help or assistance please do not hesitate to contact us. Again, please accept our apologies and rest assured that we are working to avoid these type of problems arising in the future.


Kind regards,

Withdrawals Department

^^^This is a cash out from the poker side, right? I read that they were having problems with the gift cards.

yeah.

what is the best (quickest) way to cash out right now? or is there only one way?

also tclark are you USA player?

i also wanna see if i get cash from stupid ipad2 before i cashout which hasnt come obviously and shows no sign of coming.

Yes, Im from USA. As far as fastest way to cashout, I think that Merge is almost as fast as Lock Casino, at least from what i have read in the Merge WD thread. Ive only used the Casino cashout, but will start using the poker side as well soon.

ok so you transfer your funds to the casino side and then cash it out? you get checks or gift card visas?

Yes, and you get a check

Can anyone confirm or deny if Lock Poker Casino side still offers Western Union as a withdrawal option? If so are there any playing requirements before you cash out via that method?

Its currently not available as a cashout option

Just a public thanks for working with me and helping me out. My bounced check funds were refunded to me and I was able to withdraw again smoothly.

so the best option is to transfer balance to casino account, then to request check/

why is the processing fee $10 more to do thru casino than regular cashier?