Quote:
Originally Posted by imjustshane
Unfortunately this withdrawal method was meant to take 3-4 days, this is why the players are so upset and rightfully so. The processor could not live up to their promises at all.
Also for anyone still waiting on a direct bank transfer, if you didnt get an email from me over the weekend please get in touch with me so I can keep you on my contact list and keep you updated.
I have been waiting on a Direct Bank Transfer for SIX WEEKS!! It was processed on 2/28, and I was told I would get the funds in 24 to 48 hours! lol I can deal with the lead time being off the "quoted lead time" a week or so, but SIX WEEKS is unacceptable. I have been told repeatedly it is coming in a few days.
The communication has been very poor. Support answers one out of every 5 emails with a generic response. Lock repeatedly blames the processor, but they will not put the funds back in my account, so I can get a courier check. I haven't played on Lock for over 2 weeks, and I do not have any intention of doing so ever again. Going to Black Chip.
Be warned. Shane and Rizen promise to take care of things, but all they do is forward emails to support. They randomly answer PMs and emails as well.
I'm over Lock. Shane posts on here about send me a PM/email and I will take care of it, and there are several posts of him ignoring PMs/emails.
They have gained market share based upon their supposed fast withdrawal times, but they do not deliver (and they don't even offer to compensate you for your trouble). Checks are bouncing again too.