Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP) - Page 100 - Two Plus Two

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Lock Poker cashout thread (10 WEEK MINIMUM WAIT) - not a transfer thread (see OP)

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04-01-2012 , 03:46 PM

#2476

gunder93

journeyman

Join Date: Aug 2011 Posts: 306

Quote:

Originally Posted by KidDelicious

do you still get 1 free check per month?

yes i believe so,in less they changed something for april

04-01-2012 , 05:29 PM

#2477

spacecadet

centurion

Join Date: Dec 2011 Posts: 143

Requested WU cashout 3/25, approved 3/27 -- do I need to go anywhere to pick up the money or is it mailed to the address I provided?

04-01-2012 , 05:53 PM

#2478

the34eagle

journeyman

Join Date: Dec 2004 Posts: 310

Bank Transfer Req 2/29. Processed 3/1. Nothing in my bank account. I've emailed Shane and PMed here and no response to either. Lovely. I've only sent 1 email to support because I didn't want to bog them down. No response to that email either. What a joke.

04-01-2012 , 05:54 PM

#2479

the34eagle

journeyman

Join Date: Dec 2004 Posts: 310

Quote:

Originally Posted by iraiseducks

Bank Transfer processed on 2/28
Still have not received the funds
Keep getting the same generic responses from support. Shane said he submitted an inquiry about my transaction to the processor, but I haven't heard anything yet.
Once I get my funds, I'm closing my account.

Agreed. Same here. Not even an apology yet or anything. Sad really

04-01-2012 , 05:56 PM

#2480

Gbdank

banned

Join Date: Dec 2011 Posts: 63

Quote:

Originally Posted by spacecadet

Requested WU cashout 3/25, approved 3/27 -- do I need to go anywhere to pick up the money or is it mailed to the address I provided?

They will send you an e-mail with a confirmation number and some other stuff. Write it down, go to the grocery store and you can pick it up at the customer service desk.

04-01-2012 , 07:14 PM

#2481

lampshade9909

newbie

Join Date: Apr 2010 Posts: 49

Finally received my march 1 bank transfer. It took a month. 15 wire fee and an additional 5 dollas was shorted from my wire...

04-01-2012 , 07:24 PM

#2482

Gbdank

banned

Join Date: Dec 2011 Posts: 63

Quote:

Originally Posted by lampshade9909

Finally received my march 1 bank transfer. It took a month. 15 wire fee and an additional 5 dollas was shorted from my wire...

What day did you receive the xfer?

04-01-2012 , 11:08 PM

#2483

J-P

Pooh-Bah

Join Date: Mar 2006 Posts: 4,163

Quote:

Originally Posted by the34eagle

same here, complete joke with their lack of communication.

04-02-2012 , 01:18 AM

#2484

bvggocats

journeyman

Join Date: Jan 2011 Posts: 230

Quote:

Originally Posted by gunder93

You have to cash out from the casino side.Transfer your funds from poker to the casino.

Both of my recent cashouts were from the poker side.

04-02-2012 , 01:19 AM

#2485

bvggocats

journeyman

Join Date: Jan 2011 Posts: 230

Quote:

Originally Posted by gunder93

yes i believe so,in less they changed something for april

I was charged 25 per check in march.

04-02-2012 , 01:20 AM

#2486

EpassporteBS

centurion

Join Date: Apr 2008 Posts: 154

Quote:

Originally Posted by J-P

same here, complete joke with their lack of communication.

My transfer was approved the 26th of feb... - Still nothing.. no Emails back from support.. Shane and Rizen both don't reply to me even though shane said the amount of unfulfilled xfers was down to enough so they could investigate them individually.. .Just more BS- He doesn't respond either.. .It's so pathetic..

Even if this is all the processor's fault and out of their control- what's IN their control is keeping their waiting customers in the know and responding to them promptly-- Just flat ignoring us is completely and utterly insane.. Alienating a loyal group of customers-- Well done lock..

04-02-2012 , 01:23 AM

#2487

bvggocats

journeyman

Join Date: Jan 2011 Posts: 230

Quote:

Originally Posted by loxxii

2/15 check request
3/1 approved and supposedly mailed. support told me to wait 5-10 business days for delivery, then stopped responding to me.

As of 3/31, still no check or response even after both Rizen and Shane looked into it for me.

So crazy how sometimes support just will not answer. I have been emailing them all month and have never had to wait more than 48 hrs for a reply. So obv yours is just a situation they are purposely avoiding.

04-02-2012 , 03:30 AM

#2488

ying

stranger

Join Date: Mar 2010 Posts: 10

Check request 12/1
Check approved 2/23 but never delivered

Support does not answer me. I have told both Eric and Shane about this. I sent another email today.

04-02-2012 , 08:09 AM

#2489

ChrisPCream7

banned

Join Date: Sep 2009 Posts: 36

Here guys try this email instead support@lockcasino.com. The worst response time i have ever got from this email team was like 30 hours. Everyone bogs up the other support email

04-02-2012 , 10:52 AM

#2490

the34eagle

journeyman

Join Date: Dec 2004 Posts: 310

Quote:

Originally Posted by ChrisPCream7

Here guys try this email instead support@lockcasino.com. The worst response time i have ever got from this email team was like 30 hours. Everyone bogs up the other support email

Its to the point where I don't even want to waste my time anymore. I'm just going to assume my bank transfer got lost somewhere in space and I'll never see my money.

04-02-2012 , 11:02 AM

#2491

MrTaylorSwift

grinder

Join Date: Jun 2009 Posts: 529

Requested check on 4/2

04-02-2012 , 12:31 PM

#2492

JayRounder

journeyman

Join Date: Jan 2009 Posts: 329

bank transfer processed 3/1 recieved 3/29. forgot to update thread. bout time.

04-02-2012 , 01:57 PM

#2493

collegefund4

grinder

Join Date: Jul 2009 Posts: 405

check requested 3/24
check approved 3/25
check in hand 4/2

WELL DONE LOCK as long as it doesn't bounce

04-02-2012 , 02:37 PM

#2494

BuSTMeANuT

centurion

Join Date: Apr 2011 Posts: 169

Quote:

Originally Posted by collegefund4

check requested 3/24
check approved 3/25
check in hand 4/2

WELL DONE LOCK as long as it doesn't bounce

This is interesting.

Check Requested 3/22
Check Approved 3/23

Not received yet

04-02-2012 , 03:07 PM

#2495

gemoney

grinder

Join Date: May 2006 Posts: 661

Check requested 3/22 ($1100)

Check processed 3/23

Check arrived via Fedex 4/2

Weeeeeeeeeeeeee!!!!

Thanks Lock!

04-02-2012 , 03:21 PM

#2496

m8kinmoves210

centurion

Join Date: Feb 2012 Posts: 137

sic wit it nuccka

04-02-2012 , 03:58 PM

#2497

SNGplayer24

banned

Join Date: Mar 2007 Posts: 3,582

check requested 3/19, 3/23, 3/21 - not sure when I recieved the first, but recieved the final 2 today 4/2.

04-02-2012 , 06:58 PM

#2498

verneer

Carpal \'Tunnel

Join Date: Nov 2006 Posts: 6,971

Two questions:

1. Where is the wire transfer option? How much does it cost to use it?

2. What is the fee for using the check option? Do I pay for each of them or is one of them per month free?

04-02-2012 , 10:47 PM

#2499

loxxii

veteran

Join Date: Oct 2005 Posts: 2,283

Quote:

Originally Posted by bvggocats

Today, Eric Lynch got involved. He asked support about my situation and CC'ed me on it. Thanks to the guys who are trying to get some answers.

Also, support sounds so vague.

Elle told me on 3/22 that my vault had been reset, yet I still cannot access those funds.

Quinn told me on 3/9 that my 2/15 check was approved on 3/1 and "is on its way out to you. delivery" I was told to wait 5-10 business days. Nothing.

Also, my recent WU is taking longer than it did before.

04-02-2012 , 10:51 PM

#2500

ying

stranger

Join Date: Mar 2010 Posts: 10

Quote:

Originally Posted by ying

Check request 12/1
Check approved 2/23 but never delivered

Support does not answer me. I have told both Eric and Shane about this. I sent another email today.

Penelope from support took care of the problem for me. My funds were transfered back into my account. Issue finally resolved.

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