I figured out this is exactly what os happening. Kind of frustrating bc it really is a pain when that happens multitabling and the only way to fix it is to leave the table.

Thanks for response Rizen.

Ok. The cash is showing up in the cashier, but that was a little weird...

hmm... this kind of feels like I am a free beta-tester. .

Forward me your last correspondence to rizen@lockpoker.com and I'll make sure someone gets back in touch with you.

Thanks

-Rizen

Can I just say how nice it is to have you back here responding to requests. This site has decent potential...with great support and software you'll have a ton of traffic. I'll send you a copy of the email I sent support. Thanks.

Can someone PLEASE help me. I made a deposit via western union and had no problem. I then made another deposit yesterday via money gram and it has not shown up in my account. It has been almost 24 hours. Lock poker customer service is bull ****. Why do they even put a phone number when the only thing you can do with that is leave a message and no one even gets back to you. I have send several emails and the only response I got was that my email would be forwarded to the cashier manager. That was 8 hours ago. I called money gram and the money has not been received. should i just cancel and get my money back or what? can i even do that

I have also emailed this Rizen guy but with no response from anyone. This sucks all i want to do is play online poker

I can't use my cashier. I log in to my lock account, click on the cashier which then opens in my browser. All the options are there in front of me - deposit/withdraw etc etc but I can't click on any of them. Nothing happens, anyone else have this issue? It's been like this the last couple of days.

Try a different browser. If that doesn't work, contact support, Shane, or Rizen to have it looked at. Firefox, IE, and Chrome all work for me.

Hi rizen/shane could one of you respond in this thread and get my buddies bounty paid to his account? He won the $1k bounty for eliminating Felipe mojave on Sunday but has not been credited yet.

http://forumserver.twoplustwo.com/19...ition-1215868/

I made my first deposit today via WU. Did everything I was directed to do. Screen popped up "Transaction was unsuccessful". WTF... Did I just get scammed?... No luck contacting support (live chat or the 800 number) any suggestions??? Do I keep trying? WU already has the money..

forward your last correspondence with support to me (rizen@lockpoker.com) and I'll look into it.

Thanks

-Rizen

I've forwarded this to the appropriate person to make sure it's taken care of.

-Rizen

I've responded to everything in my inbox at this point, if you haven't heard anything from me please let me know. I don't know what your e-mail address/username is from this thread and just want to make sure that we didn't miss each other.

Thanks

-Rizen

My sit and gos are NOT popping up. I'll log out and log back in and a few will popup and be in the 3rd/4th level....Also when trying to unregister from this SNG I keep getting a "Cannot unregister from tournament exception cannot complete tournament unregistration 11372349"

The SNGs will popup if I register and keep the lobby open, but when I register directly thru the main lobby without pulling the SNG lobby it won't popup.

Can't log in. Trying to change my password but still nothing. Last I had checked a few weeks ago I had the 212 error code. I have sent an email to all lock contacts I could find but am really impatient. Any reps or otherwise with any ideas to get logged in and playing would be great. Thanks

Hello, When I open the client for the first time I get a message box saying "LOCKPOKERNotifier.exe has encountered a problem and needs to close. We are sorry for the inconvenience." After that I can run it but it runs real slow to the point where I can't play more than one table cause it doesn't respond in time. Is this a known problem and is there any solution? Thank you for your help.
PS I dont think it's my graphics settings since I set them to low and am still having this problem...

Got logged in. Trying to get verified but they are so slow I'm about to give up. The only thing that is automatic is depositing...go figure. I have pm'd rizen and shane (shane is out of office apparently). Please respond to this reps, I need to get the process going asap

Just joined setup account with wrong email no response from customer support so I just created another account. Deposit with mastercard failed! Was going to send funds via WU but very leery about sending funds to someone(not a company) that I never heard of in Nicaragua. I thought Lock was located in Canada! and yes I did get verified.

This is not a known issue I'm aware of. If you can e-mail me at rizen@lockpoker.com with what OS you're using and your basic computer specs I'll get someone in touch with you ASAP.

Thanks

-Rizen

This is pretty standard for WU deposits. I understand being wary of it but I think if you look around the forums you'll find many others have had success with it.

Thanks

-Rizen

Rizen, please help me! Every time I try to cash out I get a message asking me to "withdraw an amount equal or lesser than my account balance." I am only attempting to withdraw a small portion of my roll so the message obviously makes no sense. This also happened the first time I tried to withdraw and support had to "force the check through," is what I was told. Support said it was a glitch on their end and that they would fix it so it would not happen again.

12 days ago I attempted to withdraw and got the same message. I have still not been given an answer to why this is happening and no one has "forced the check through" for me. Considering it took 42 days for me to get my last check I am extremely annoyed that I cant even get the process started due to lack of support at Lock...

I'll need your e-mail/username to have them look at this. If you can forward your previous correspondence to rizen@lockpoker.com that would probably be the most helpful for me to get this resolved. Thanks!

-Rizen

Hi Rizen,

Thank you for forwarding my last bonus account inquiry to support. However, I still have some gripes:

I assumed that once the bonus was activated, I would be credited with my earned points since the software switch. Is it unreasonable for me to expect my earned bonus? Will anything be done about this?

Thanks Rizen... issue resolved