Hello everyone, this is my first message and I apologize if I use the popularity of this forum to try to reach Lock Poker customer support, which failed to reply to my emails until now.
I am a player from Spain and according to our legislation we cannot play anymore on .com since June 5th. The previous days to this D-day I tried to log in into my Lock Poker account, but an update was asked. I had some issue with that, wrote to support and received a standard reply. Nothing seriuos until then.
Anyway, I sorted out that issue by myself and then tried to log in at least to cash out, but with my big surprise I couldn't either log in into the poker client AND the casher (which has different links on the client)...
Since then I wrote twice to the support but I haven't received any answer... how should I manage this? I haven't a big amount on my account but still few hundreds bucks I would love to have back.
I am already within the people who never get their money back from Full Tilt, should I expect the same end with Lock Poker as well?
Thanks in advance for you advice, I don't know what to do from here in Spain.
Cheers from Barcelona!