Quote:
Originally Posted by imjustshane
They only get involved when players can send evidence to prove their position. We have only heard one side of this and we haven't seen anything that the other party was able to send to security as evidence.
The problems with this are:
a) saying you won't get involved unless X is basically saying you do get involved. No one would expect you to get involved without some sort of evidence from the parties. Any possible situation in which a site would involve itself in mediating these disputes would involve gathering evidence, evaluating the claims, talking to the parties, etc.
b) I think most players here would be/are shocked to learn that Lock has a policy of involving itself in these disputes. I suppose that is our own fault for assuming - but it certainly contradicts our expectations from poker sites and to some extent probably contradicts anecdote from dealing with Lock as a community.
c) involving the security department in these cases forces them to be detectives and possibly strains their expertise/resources. Obviously they are trained to sniff out stuff of this nature, but it's kind of galling that they devote resources to this while other, actual serious fraud offenses arent thoroughly investigated/punished.
I understand that the security department wouldn't comment on certain aspects of their procedures, but I think the main thing missing is a coherent, clearly articulated policy on these issues so that the players at least know what to expect.
Also I would add Im not blaming Shane for the issues I laid out. It is likely that others are responsible for the problems and he is of course just communicating site policy.