Quote:
Originally Posted by okcthunderfan
Has anyone been in contact with Shane the last couple of days?
Sorry for the absence I was actually on the road driving up to meet with the cashier manager and dev team and didnt have the reliable internet I hoped to find on the road. Am back now and will hopefully have some more answers on things.
Quote:
Originally Posted by SantaCruz
The important question shouldn't be so much, "is one site more likely to go under than another", it should be, "will a site have player funds set aside if the site does go under"?
As I see it, the quality of customer service is the canary in a coal mine as far as poker sites go. FullTilt Poker had terrible customer service; and we know now that they weren't financially stable. Bad customer service, I feel, often is the result of a site cutting cost out of necessity.
The real problem with the customer support is the perceived lack of of more accurate information on processing. With live chat in place and the expanded support team the general support has improved tenfold, the remaining problem is processing and information on processing.
Almost every time I have a detailed conversation with a player the conversation eventually gets to "but surely you have more information that you just arent sharing." There is a belief that we know more that we arent letting on but the truth is when dealing with third party processors we dont always have the detailed information that players want. We pass on what we have but we are always passing on all available information.
Quote:
Originally Posted by kahntrutahn
Lock owns a majority stake in the Revolution Network which they "purchased" from Cake and/or the large affiliate companie(s) that have bailed Cake out over the last few years. Should they fail, I'd think it would shut the network down until someone could pick up the pieces, pay the debts, etc.
*cough*with player funds*cough*
*Personal opinion but do some research
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Kahn
You should practice what you preach and do some research on what you post. As usual everyone can ignore Kahn's post.