Known Issue - Money disappears from account after leaving table - Page 9 - Two Plus Two

i just had the same issues. i did everything 300zxrider stated, but that didnt work. i went to the withdrawl screen and the amount that was missing was some how added back to my total balance. i left that screen and my whole balance was back, paid in full. so try the w/d screen and see if that happens to work for whoever is having trouble.

07-08-2012 , 10:50 PM

#203

CalBandGreat

journeyman

Join Date: Apr 2011 Posts: 312

Quote:

Originally Posted by <MAXIMUS>

HEY . . . signed up for the $500 GTD and it charged me twice!

2012-07-09 02:26 GMT Tournament buyin 11459234 $500 GTD TexasHoldem -5.50 2

2012-07-09 02:26 GMT Tournament buyin 11459234 $500 GTD TexasHoldem -5.50 2

W T F?

It just did that to me as well. This is really annoying.

2012-07-09 02:00 GMT
Tournament buyin
11458377
$30,000 GTD High Roller
TexasHoldem
-215.00
53

2012-07-09 02:04 GMT
Tournament buyin
11458377
$30,000 GTD High Roller
TexasHoldem
-215.00
53

07-08-2012 , 10:50 PM

#204

QuadSuited

grinder

Join Date: Jun 2008 Posts: 587

Missing the money in my account from my last cash game as well. It's been about 20 minutes or so. This is so pathetic!

07-08-2012 , 10:50 PM

#205

slimshady1999

Pooh-Bah

Join Date: Nov 2011 Posts: 4,313

this is so ridiculous. i play on cake also and it never has these issues despite having the same softwar

07-08-2012 , 10:52 PM

#206

stranger

Join Date: Jun 2012 Posts: 7

At least mine wasn't -215 . . . i feel a bit lame with my missing 5 bucks. lol

07-08-2012 , 10:53 PM

#207

slimshady1999

Pooh-Bah

Join Date: Nov 2011 Posts: 4,313

just checked again and got all my money back after waiting almost an hour...is it safe to play again or is this still happening?

07-08-2012 , 10:54 PM

#208

QuadSuited

grinder

Join Date: Jun 2008 Posts: 587

Quote:

Originally Posted by <MAXIMUS>

At least mine wasn't -215 . . . i feel a bit lame with my missing 5 bucks. lol

It does not matter if it's $1 or $1,000,000. You shouldn't have to miss it at all.

07-08-2012 , 10:58 PM

#209

lapp3r30

journeyman

Join Date: Jul 2010 Posts: 251

Glad I read this thread... What a joke...

07-08-2012 , 10:58 PM

#210

ArdbegOwns

journeyman

Join Date: Jul 2012 Posts: 232

I am missing like 2,5k after finishing my session...hopefully its just a delay...really sucks! What a **** day on Lock!

07-08-2012 , 11:01 PM

#211

300zxrider

veteran

Join Date: Jul 2008 Posts: 3,085

Quote:

Originally Posted by slimshady1999

just checked again and got all my money back after waiting almost an hour...is it safe to play again or is this still happening?

The only thing different I noticed today before playing a session and getting the missing money glitch was that when I clicked on Admin or Cashier through the software I was asked for my email/password. Since I am already logged in to the software I am not asked for it. This was the first time I got the email/password prompt and also the first time I got the missing money glitch since I started playing on Lock/Revolution.

When I got my money back into my account I noticed the email/password prompt went away. Now I just checked again and it's back so my guess would be that the money glitch will happen again.

07-08-2012 , 11:02 PM

#212

MattDaBeast

adept

Join Date: Sep 2010 Posts: 731

Looks like all my money is back.

07-08-2012 , 11:03 PM

#213

QuadSuited

grinder

Join Date: Jun 2008 Posts: 587

Quote:

Originally Posted by 300zxrider

I get that e-mail/password prompt all the time, but not every time.

07-08-2012 , 11:09 PM

#214

ctk_989

stranger

Join Date: Jul 2012 Posts: 3

Just got my winnings that were missing. I went into the vault page and looked at the full report for my account and it showed the money being added at that exact time. Not sure if it's a coincidence or what but might be worth a try for those of you who still don't have the money back.

07-08-2012 , 11:09 PM

#215

stranger

Join Date: Jun 2012 Posts: 7

lock just refunded my duplicate tourney entry fee, so that is good. $5 restored.

07-08-2012 , 11:10 PM

#216

300zxrider

veteran

Join Date: Jul 2008 Posts: 3,085

I looked through the beginning of the thread and this is the reason according to Shane:

Quote:

Originally Posted by imjustshane

There was a temporary issue with the API process where by the transactions weren't being processed quickly enough. The issue was solved and the transactions would be queued to be processed, and the failed processes would be in this queue to be resubmitted.

Almost all transactions have been successfully processed and the process is running smoothly. We will be closley monitoring this over the next few days with such an increase in traffic and deposits.

07-08-2012 , 11:20 PM

#217

cvmoney15

centurion

Join Date: Nov 2008 Posts: 132

This is something that generally gets taken care of without emailing support right?

07-08-2012 , 11:41 PM

#218

stranger

Join Date: Jun 2012 Posts: 7

i think so

07-08-2012 , 11:42 PM

#219

ag1

centurion

Join Date: Nov 2007 Posts: 158

my money is there now after 45+ mins

07-08-2012 , 11:44 PM

#220

slimshady1999

Pooh-Bah

Join Date: Nov 2011 Posts: 4,313

Quote:

Originally Posted by cvmoney15

This is something that generally gets taken care of without emailing support right?

Yeah. Waiting about an hour seems to do the trick

07-09-2012 , 12:24 AM

#221

justin

old hand

Join Date: Aug 2004 Posts: 1,522

yeh resolved here as far as i can tell

11-09-2012 , 10:46 AM

#222

dotbum

in ur facebook

Join Date: Oct 2006 Posts: 1,351

this issue is still very much a problem, and their handling of it is worrying to say the least.

Quote:

Welcome to ComeOn Chat! You are placed number 1 in a queue of 1.

The average waiting time is 3 minutes and 24 seconds.

We are eager to hear what you think about our services. Simply fill out our exit chat survey at the end of the chat and you will automatically enter our lottery, where the winner will be rewarded with 50 Euros! Click here to view the details of the lottery.
Hello, you are now chatting with 'Ida'
Your Issue ID for this Chat Session is LTK12132024021125X
Ida: Welcome to ComeOn's Live chat! How may I help you?
Ida: Hi Niall
Niall: hi ida, $800 disappeared from my account yesterday due to 2 400nl table crashes
Niall: 400 went back in after an hour
Niall: the other 400 never did
Ida: Okay, did the tables froze or what happened?
Niall: I sat down and they timed out and then I got "generic error" message
Ida: Okey, have you tried to ope the game again after this?
Niall: yes, I waited a day
Ida: So you have opened the game after the money disappeared?
Ida: Do you remember what the name of the game was and which time?
Niall: the same table? I have no idea
Ida: Because the money usually comes back if you open the same
Niall: it was an amsterdam heads up table
Niall: I can check rough time
Ida: Okay : thank you
Ida: And did you put 400 on this table?
Niall: yes
Niall: I did it on 2 tables
Niall: 1 came back, the other didn't
Niall: it was on 08/11/2012
Ida: Okay, so you are missing a total amount of 400 from one table, is that right?
Niall: I am not sure of the time, but maybe 3pm est?
Ida: What time?
Niall: 400, correct
Ida: Okay, It would really help if we could get a more specified time since you dont have a print screen
Niall: what would I take a print screen of?
Ida: When the game froze so we could se what happend and the time. If this happens again, please take a print screen the next time
Niall: 08/11/12 ST-190106628585-173 Poker Stake Poker -$400.00 [...]
Niall: that is the transaction history around the time it happened
Ida: Sorry but that doesn't help us
Ida: But I will send it to our other team and the can se if they find any information about this
Niall: I can't take a printscreen of an event that hasn't happened yet (to my knowledge)
Ida: Sorry I dont understand what you mean now?
Niall: how was I supposed to know that money would disappear from my account?
Niall: to take a printscreen
Ida: When the game froze you should have taken a print screen
Niall: your software freezes all the time
Ida: Is there anything else that I can help you with right now?
Niall: you can aknowledge that I couldn't have taken a printscreen
Niall: and assure me and my friends that this won't happen again
Niall: I am posting this on the forums for sure
Ida: We are doing our best to try and solve this, but Im afraid that I cant promise that it wont happen again
Ida: We will try and solve this for you in the best way
Niall: ok thank you, when can I expect my money back?
Ida: Since I have to send this to a different team Im afraid that I can give you any time right now
Niall: ok thanks for your help, please ask them to deal with it urgently
Ida: Thank you Niall and we apologize for this
Ida: Have a good day

Ida: Thanks for using ComeOn's Livechat. Please rate our service by filling in our exit-chat survey after clicking on the "Close" button and take part in our monthly 50 Euro lottery!
Niall: you too