Known Issue - Money disappears from account after leaving table - Page 4 - Two Plus Two

Exactly, obviously something is bugged on their end but no need to panic. No reason for that, just calm down, take a break from the pokerz for a bit and let it get sorted out.[/QU

are you on the lock poker team

great first post

06-02-2012 , 04:39 PM

#77

Bogeysave

centurion

Join Date: Jul 2007 Posts: 147

Just got a bit more....i may have it all back...i calculated a bit more but i could have been off on my memory.

Support - When will the admin page be working so we can review activity in and out of tables?

Also - please provide an explanation of what happened here.....thanks.

06-02-2012 , 04:43 PM

#78

stranger

Join Date: Jun 2012 Posts: 7

Just wanted to say I had some missing money, but after reading this I figured I wouldn't complain about it yet. Good news is that my account is now at least partially updated.

They also responded in 1 day to a question on email, so overall, I have not had a bad experience. Some bumps in the move, but (in my case at least), they have been taking care of it.

06-02-2012 , 04:48 PM

#79

PoopyPokemon

journeyman

Join Date: Mar 2009 Posts: 266

Money returned. Whew

06-02-2012 , 04:48 PM

#80

Khemist

journeyman

Join Date: Oct 2011 Posts: 363

Happened to me yesterday. The cashier sometimes credits very slowly after leaving a table.

06-02-2012 , 04:53 PM

#81

Bogeysave

centurion

Join Date: Jul 2007 Posts: 147

So has anyone tried to play since? Money credited back in normal time frames?

06-02-2012 , 05:05 PM

#82

Khemist

journeyman

Join Date: Oct 2011 Posts: 363

Quote:

Originally Posted by Bogeysave

So has anyone tried to play since? Money credited back in normal time frames?

tbh, the only reason I noticed was because I went to cash in points. I don't play with a roll small enough that I ever notice. JME

06-02-2012 , 05:05 PM

#83

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

There was a temporary issue with the API process where by the transactions weren't being processed quickly enough. The issue was solved and the transactions would be queued to be processed, and the failed processes would be in this queue to be resubmitted.

Almost all transactions have been successfully processed and the process is running smoothly. We will be closley monitoring this over the next few days with such an increase in traffic and deposits.

06-02-2012 , 07:48 PM

#84

jayg320

old hand

Join Date: Mar 2011 Posts: 1,272

Quote:

Originally Posted by imjustshane

Hey guys this is now fixed and funds have been credited back to your accounts.

Please reach out to me ASAP if you you dont see it returned now.

great job lock!!!

06-03-2012 , 07:39 PM

#85

jonnyman34

adept

Join Date: Nov 2010 Posts: 880

This just started happening to me again. Left 16 tables and the 3k-4k I had on the tables was not credited to my account.

06-03-2012 , 07:44 PM

#86

CheesePleese

newbie

Join Date: May 2012 Posts: 30

+1

I would email support... but never got a response to yesterdays email......

06-03-2012 , 07:46 PM

#87

Du3cesWild

adept

Join Date: Oct 2008 Posts: 714

Also happening to me again for second day in a row....

06-03-2012 , 07:49 PM

#88

DangleSauce

journeyman

Join Date: Mar 2008 Posts: 233

Happened to me just now after finishing an mtt, my payout hasn't been credited.

06-03-2012 , 07:50 PM

#89

lifes3ps

Pooh-Bah

Join Date: Oct 2006 Posts: 4,694

Quote:

Originally Posted by imjustshane

shane-
approx 645pm cdt did this happen again? im missing ~600 on my account after having to reboot my computer

gonna wait on this

guess i wasnt the first to notice this

06-03-2012 , 07:54 PM

#90

gambit8888

Lack'n in some direction

Join Date: Aug 2008 Posts: 45,159

I am missing money also. was playing PLO ring

06-03-2012 , 07:54 PM

#91

vandy

journeyman

Join Date: Mar 2007 Posts: 236

just happened to me. sat at two tables, didnt play a hand and left tables, cashier is 2 buyins lighter. wah.

06-03-2012 , 07:56 PM

#92

transversal

grinder

Join Date: Dec 2009 Posts: 628

I'm having the same issues. Money from 3 tables not being placed back in the cashier after leaving the tables. Is this a Unix-based system, and if so, do you have a daemon that needs to be restarted or if on a Windows system a service which needs to be restarted?

06-03-2012 , 08:06 PM

#93

justinsampson

enthusiast

Join Date: Jun 2007 Posts: 62

Just left four tables about 30-60 minutes ago and still missing everything from my poker balance. So it is not fixed yet.

06-03-2012 , 08:06 PM

#94

Du3cesWild

adept

Join Date: Oct 2008 Posts: 714

^ The only thing I need is a suitcase filled with hundreds

06-03-2012 , 08:11 PM

#95

vandy

journeyman

Join Date: Mar 2007 Posts: 236

Quote:

Originally Posted by vandy

just happened to me. sat at two tables, didnt play a hand and left tables, cashier is 2 buyins lighter. wah.

ps. been over an hour now.

06-03-2012 , 08:17 PM

#96

MafiaPrince

grinder

Join Date: Feb 2006 Posts: 464

Quote:

Originally Posted by vandy

ps. been over an hour now.

Same thing with me. I looked at my balance and thought I was going crazy for a minute.

06-03-2012 , 08:18 PM

#97

Myx

journeyman

Join Date: Jun 2012 Posts: 122

Just played a set of HUSNG'S, all funds missing (win or loss), hope this gets sorted out quickly!

06-03-2012 , 08:20 PM

#98

AUGUY55

Carpal \'Tunnel

Join Date: Sep 2008 Posts: 22,554

How come sitting out, X'ing out and leaving a table doesn't actually make you leave the table??? You can still see your name at the table in the lobby and re-open it and see yourself sitting out. You can even restart playing.

WTF?? How the hell do you actually leave the table?