Known Issue - Money disappears from account after leaving table - Page 3 - Two Plus Two

same here, registered for a $162 tourney which was cancelled and restarted software while sitting out on a cash table and that $ disappeared also. WTF

06-02-2012 , 03:52 PM

#53

Du3cesWild

adept

Join Date: Oct 2008 Posts: 714

Only good news is im up $20 at roulette ....

06-02-2012 , 03:53 PM

#54

CheesePleese

newbie

Join Date: May 2012 Posts: 30

I emailed support, no word back, anyone ?

06-02-2012 , 03:57 PM

#55

snakehand

newbie

Join Date: Apr 2010 Posts: 17

This happened to me after winning S&G and MTT! WTF! I closed the client multiple times, waited for more than an hour, the money is not in my accout! I'm switching to carbon now.

06-02-2012 , 04:04 PM

#56

PoopyPokemon

journeyman

Join Date: Mar 2009 Posts: 266

Quote:

Originally Posted by CheesePleese

I emailed support, no word back, anyone ?

Shane said, "This is a known issue, the dev team is working on it now."

06-02-2012 , 04:11 PM

#57

markdirt

veteran

Join Date: Aug 2007 Posts: 2,526

I was about to play a session but after reading this thread I won't even bother.

06-02-2012 , 04:18 PM

#58

PowerhausAA

journeyman

Join Date: Jun 2009 Posts: 268

i got some money back i dont think i got it all back?!!?!?

06-02-2012 , 04:18 PM

#59

Douggyfr3sh

adept

Join Date: Oct 2009 Posts: 872

Just checked my cashier again and I have some of the money back, but not all of it. I hope getting my funds back is still a WIP and Lock didn't make some mistake and lose some of them. I will update itt

06-02-2012 , 04:21 PM

#60

Douggyfr3sh

adept

Join Date: Oct 2009 Posts: 872

Quote:

Originally Posted by Douggyfr3sh

Just reloaded the cashier and have $20 more than I did a moment ago. Seems like they are crediting money back one table at a time.

06-02-2012 , 04:22 PM

#61

nYShAw

newbie

Join Date: Jun 2012 Posts: 23

Checked player admin.. I have $49 back, which was one of 3 50nl tables I had left. Will update if I recieve all back.

06-02-2012 , 04:23 PM

#62

gambit8888

Lack'n in some direction

Join Date: Aug 2008 Posts: 45,159

I am missing money also. Wtf? Today is the first time I have ever played on Lock. Not impressed

06-02-2012 , 04:24 PM

#63

Shok

journeyman

Join Date: May 2012 Posts: 264

I sent a email to lock support based on missing $3.50 (not much i know) but i KNEW it was from unregging a sng as i check my holdem manager often, no matter how many times i checked cashier it was missing the money, after reading that i should close and re-open software, i did this and its displaying perfectly fine with the $3.50 i was originally missing.

Its a new network and they are moving their cashier over, things can happen, can't completely blame them.

Just glad i didnt lose money for no reason

06-02-2012 , 04:25 PM

#64

Mckittrick19

grinder

Join Date: Mar 2008 Posts: 467

I think i got all mine back. Wish they had the admin setup so i could go back and see if i did get it all back

06-02-2012 , 04:25 PM

#65

nYShAw

newbie

Join Date: Jun 2012 Posts: 23

Just recieved 194.90 back.. So thats 2 tables now. Waiting on last 118/table 3.

EDIT: All my money has been refunded. Way to go Lock

06-02-2012 , 04:26 PM

#66

Cursed Diamonds

banned

Join Date: Nov 2006 Posts: 340

Quote:

Originally Posted by nYShAw

The main thing I've learned from reading all this is that some people have severe BR management issues. If you cant play now, because what was taken when you left tables, sngs etc... You were overextending your roll IMFO.

most smart people only keep a small portion of their roll online if they are from the US. Just because they may have most of their balance in play doesn't mean they have most of their roll in play.

06-02-2012 , 04:27 PM

#67

Douggyfr3sh

adept

Join Date: Oct 2009 Posts: 872

Quote:

Originally Posted by nYShAw

Just recieved 194.90 back.. So thats 2 tables now. Waiting on last 118/table 3.

Just received the last of the tables I was on (8). Pretty quick recovery Lock, nice job!

Last edited by Douggyfr3sh; 06-02-2012 at 04:27 PM. Reason: # tables

06-02-2012 , 04:28 PM

#68

jonnyman34

adept

Join Date: Nov 2010 Posts: 880

All of my money is back in the cashier. Is this true for anyone else?

06-02-2012 , 04:28 PM

#69

PowerhausAA

journeyman

Join Date: Jun 2009 Posts: 268

all returned!!!

06-02-2012 , 04:32 PM

#70

slimshady1999

Pooh-Bah

Join Date: Nov 2011 Posts: 4,313

my money returned as well just now!!!!!!!!!!!!!!!!!!!!

06-02-2012 , 04:34 PM

#71

Bogeysave

centurion

Join Date: Jul 2007 Posts: 147

i think i'm still missing some......

06-02-2012 , 04:35 PM

#72

IWINULOSETHX

journeyman

Join Date: Jan 2011 Posts: 229

mines been returned

06-02-2012 , 04:35 PM

#73

Du3cesWild

adept

Join Date: Oct 2008 Posts: 714

ALL GOOD THANKS LOCK

06-02-2012 , 04:36 PM

#74

gambit8888

Lack'n in some direction

Join Date: Aug 2008 Posts: 45,159

I am getting some money back, bit by bit... nice to see Lock taking care of this.

06-02-2012 , 04:38 PM

#75

imjustshane

Lock Poker Representative

Join Date: Mar 2011 Posts: 2,661

Hey guys this is now fixed and funds have been credited back to your accounts.

Please reach out to me ASAP if you you dont see it returned now.

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