Quote:
Originally Posted by blaze2007
It's hard to believe that if you ordered it with Apple they take 2 months to get it shipped. My friend actually ordered an Ipad couple weeks ago and he received it withing 1 week. I have ordered a Macbook before and my brother a Mac from the store and it never took that long to receive it. Apple has a pretty good shipment service and will always try to satisfy their customers. I cannot believe it take more than a month to get it shipped from the Apple EU fullfilment centre.
I am waiting now almost 4 months and 6 weeks ago it would be shipped withing 2 weeks.... I am not saying that lockpoker didn't pay yet. But there is definately something wrong with either Lock or the Apple center. That there is supply of stock can never take that long since ordering it from the Apple store take no more than 14 days. Plus the fact that all stores have most models in stock. Especially the 16GB versions.
I can understand where you can draw those conclusions, however I can say that personally I have a discussion with people internally every day about this, and can definitely vouch for that fact that on our end we have and will continue to devote a great amount of effort to making sure these get out to the appropriate people.
Also not to nitpick but no one has been waiting 4 months. You may have completed the promotion 4 months ago, but I have very clear here that everyone who completed the iPad promo would have their orders placed the first week of June and that at that point it should take 2-3 weeks to ship.
That makes the iPads 6-7 weeks late at this point for those of you that completed the promotion before the first week of June (which is still unacceptable). Our communication from the fulfillment center 6 weeks ago when they hadn't arrived yet in the EU was 'two more weeks', and then two weeks later 'two more weeks'. We've heard 'two more weeks' three times now, which is why we're investigating the alternatives of shipping from Canada and/or offering local cash value.
Again, I'm not trying to minimize anyone's frustration at all of this. If it were me sitting on the opposite side I would be VERY frustrated as well. In fact, sitting on the side I'm sitting on I find the whole ordeal extremely frustrating.
Unfortunately, the goal of the whole promotion was to offer something REALLY cool to new users to expose them to Lock Poker, and for many it has just turned into a really big headache and instead of giving everyone a great experience on the site in addition to something cool to show for that time it has soured some people's opinion of us.
We've certainly made some mistakes, and could have communicated much better in this promo, but many of the things people are accusing us of (not placing the orders, not having the money to pay for them, not wanting to pay for them) are simply untrue.
In fact, even though this is just my word with no substantial proof, we have placed the orders, have paid for them, and in many instances are paying MORE for them (by paying local cash value instead of cost to us) than we would have to if the orders had been fulfilled for us as promised.
I do understand at the end of the day that this is a Lock Poker promotion, and regardless of where the delays come from it reflects on us. I'm really not trying to pass the buck here but I am trying to give insight from our end as to what's been going on, and to show that we've had the best of intentions with this promotion (and yes, I know what the road to hell is paved with).
-Rizen