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IMPORTANT: Lock Updates IMPORTANT: Lock Updates

06-24-2012 , 07:05 PM
Quote:
Originally Posted by imjustshane
We did post this, but its not all bad remember you can do the same thing this month with less of the stress from the teething problems.

The bonus runs all through July as does a fresh Ronin.
I have a question tough. If I still have a part of my active bonus for clearing and I withdraw some of my money will I lose the bonus ? Also, if I lose that bonus but redeposit again using THEFUTURE will I get a new bonus to clear ?
It is important for me to know as I don't feel comfortable keeping to much money on any site these days.Not that I don't trust Lock but I still have five figures "locked" on Full Tilt plus my bankroll isn't that big anymore .

Thank you for your time.
06-24-2012 , 08:15 PM
Still not seeing any payments on my bonus yet. Not even seeing that it exists. If it actually clears at $5/84 points then I think I'm owed somewhere around $150. We shall see what happens I guess. Also, man it feels hard to get points/higher VIP levels as a tournament player. Granted I'm not playing the 55+ events, but still.
06-27-2012 , 09:16 AM
Rake chase/Ronin area in Admin under Stats now. Nice.

Now if I could get paid for the payments that are missing.......
06-28-2012 , 03:09 AM
I am owed a LOT from the bonus that never carried over from Merge. If it's 84pts for every 5 bucks, I should have 70 bucks coming. I emailed support a few days ago, and I have heard nothing.
06-28-2012 , 10:17 AM
Quote:
Originally Posted by The JO Show 601
I am owed a LOT from the bonus that never carried over from Merge. If it's 84pts for every 5 bucks, I should have 70 bucks coming. I emailed support a few days ago, and I have heard nothing.
Please forward me your last correspondence to rizen@lockpoker.com and I'll make sure someone gets back in touch with you ASAP.

Thanks

-Rizen
06-28-2012 , 02:57 PM
Quote:
Originally Posted by The JO Show 601
I am owed a LOT from the bonus that never carried over from Merge. If it's 84pts for every 5 bucks, I should have 70 bucks coming. I emailed support a few days ago, and I have heard nothing.
FWIW, I believe Shane mentioned that bonuses carried over from Merge will be paid at the old Merge rate.
06-28-2012 , 08:16 PM
well, congrats to the lock team, seems they are getting the house in order. Really like the new admin interface additions.
07-01-2012 , 09:44 AM
Quote:
Originally Posted by Schwatt
Rake chase/Ronin area in Admin under Stats now. Nice.

Now if I could get paid for the payments that are missing.......
how come this one doesnt appear for me?
07-01-2012 , 07:32 PM
is the new vip check option for up to $7500 now available?
07-02-2012 , 01:57 PM
It seems the promo page on lock has been updated, it says THEFUTURE is redeemable once per player. Is this accurate? Has anyone used this code twice in one month and been successful?

Also, I thought ~90 days would be the time u have to clear it. My active bonus report says 123 days. Anyone else? Would like to know if I can expect 123 days, makes a difference how much I will deposit.
07-02-2012 , 03:22 PM
Quote:
Originally Posted by imjustshane
Hey guys have a bunch of updates figured I'd put them all in the one place.

Firstly the $100k Guaranteed now has 150min late reg, looking for a great turnout today. Still great value with the overlays.

Now for the real news

- The new $2k WU limit is now in the cashier

- Black and Black Elite VIP players (and rakeback players who earn the equivalent points) will have access to a new VIP check option from July 1st, with a a $7500 max, 2 per week.

- Ronin is officially making a return for July

- The 200% up to $4k bonus THEFUTURE will also run throughout July

- We will shortly be introducing Lock Branded HM2 for all VIP BLACK and ELITE for free

- Last but not least we have pushed out some fixes for the lobby issues that should greatly assist the usability of the lobby.
Just Curious Shane, because I'm waiting on a check by courier now on 11 days, which isn't bad, norm seems to be about 2-3 weeks after processing, hope it's true this time around...Although if it's quicker to expedite via WU 2k withdraw, and if possible, I would gladly stop payment on the check if it hasn't been issued, but it has already been processed, and rather than wait longer for the check to arrive and clear? Hate to sound antsy but if it's possible, faster and more convient, I'm all thumbs up if I can switch over cashout methods after processing and before check arrives?
07-02-2012 , 03:49 PM
Quote:
Originally Posted by Leiferman
It seems the promo page on lock has been updated, it says THEFUTURE is redeemable once per player. Is this accurate? Has anyone used this code twice in one month and been successful?

Also, I thought ~90 days would be the time u have to clear it. My active bonus report says 123 days. Anyone else? Would like to know if I can expect 123 days, makes a difference how much I will deposit.
My active bonus is only good for 90 days.
07-02-2012 , 05:14 PM
Quote:
Originally Posted by beeschnuts
is the new vip check option for up to $7500 now available?
This. I don't see it as an option for me @ black elite.
07-02-2012 , 07:49 PM
Quote:
Originally Posted by imjustshane
Hey guys have a bunch of updates figured I'd put them all in the one place.


- Black and Black Elite VIP players (and rakeback players who earn the equivalent points) will have access to a new VIP check option from July 1st, with a a $7500 max, 2 per week.
Shane:
Any word on when this will get going?
07-04-2012 , 04:13 AM
I made black elite last month and was curious what the dedicated vip rep is all about. Has anyone on here had one yet? Just want to know what it's about. Thanks
07-04-2012 , 12:50 PM
hi what would be the best games to play to maximize earning vip points?
07-04-2012 , 03:45 PM
From what I've been hearing full ring is they way to go if you are point chasing.
07-04-2012 , 11:34 PM
Yes Shane, any update on the VIP Check option?

Thanks
07-05-2012 , 10:55 AM
Quote:
Originally Posted by NxtWrldChamp
Yes Shane, any update on the VIP Check option?

Thanks
Last I heard was with the launch of a new cashier, which is still at least a few weeks away.

Thanks

-Rizen
07-05-2012 , 12:01 PM
Thanks for response Rizen
07-05-2012 , 05:11 PM
I hate that the dev. team always finds a way to give you an optimistic launch date for things, and you are left holding the ball when they don't meet it.
07-09-2012 , 11:56 AM
Quote:
Originally Posted by LockRizen
Last I heard was with the launch of a new cashier, which is still at least a few weeks away.

Thanks

-Rizen
Hey Rizen, not allowed to PM just yet, but i've been emailing and calling lock trying to get them to cancel a withdrawal i requested on 7/02

can u msg me here so i can give u my details?
07-11-2012 , 12:49 AM
You've been calling them? They have a phone number?
07-11-2012 , 01:11 AM
Hey Rizen and Shane,

WHY have you given us no updates on the important issues currently at hand?? I know you have seen all of the posts about people losing out on money from the busted sunday bs. I'm one of those people and im currently missing around $500. Its been 3 days and i have only recieved around 80$. Enough is enough. I have put in way too much loyal volume in for lock and i deserved to be compensated. ALSO havent been able to redeem my lock lotto prize that i recieved a WEEK ago. PLEASE respond SOMEBODY??!
07-11-2012 , 02:37 PM
Quote:
Originally Posted by MicroBob
You've been calling them? They have a phone number?
If I'm not mistaking, I have noticed phone numbers in some of the support emails I have received. I never tried calling any of them though.

      
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