How Lock Poker treats their European customers
06-29-2012
, 02:59 PM
Hello people from 2+2,
as I've said in this thread, I am new to the forum and again I apologize if I use it in order to help my voice to be heard.
I want to tell you a story. As you may know since June 5th 2012 European players are not allowed to play on .com. Fine, I thought, this time they let us know on time and won't finish as for FullTilt. Uhm... I am too optimistic I guess, because few days before this D-day I tried to enter into my Lock Poker account and a pop up window shown up and said "please update your client", or something like this. "Fine, I'll do", I thought but unfortunatly after updating the software I wasn't able to access to access the client, and there is where my Odissey began.
I've emailed the support, got a standard useless reply, figured out and fixed the problem by myself but at that point June 5th was a page ripped from the calendar... drama! So at that point yes I could run the client, but I couldn't access the cashier because of the limitation for European citizens.
Since then I've emailed the support, I don't know, maybe 12-13 times, and twice they've told me a mysterious Cashier Manager was in charge of my issue and ready to refund me. It's almost a month now, and now it's even worst, because they don't even reply to my emails.
What can I do to get their attention and, especially, my money back? Thanks in advance for your help, and in case you step by Barcelona tell me, will be my pleasure to give you some tips about the city, maybe having a beer at the Barceloneta beach.
as I've said in this thread, I am new to the forum and again I apologize if I use it in order to help my voice to be heard.
I want to tell you a story. As you may know since June 5th 2012 European players are not allowed to play on .com. Fine, I thought, this time they let us know on time and won't finish as for FullTilt. Uhm... I am too optimistic I guess, because few days before this D-day I tried to enter into my Lock Poker account and a pop up window shown up and said "please update your client", or something like this. "Fine, I'll do", I thought but unfortunatly after updating the software I wasn't able to access to access the client, and there is where my Odissey began.
I've emailed the support, got a standard useless reply, figured out and fixed the problem by myself but at that point June 5th was a page ripped from the calendar... drama! So at that point yes I could run the client, but I couldn't access the cashier because of the limitation for European citizens.
Since then I've emailed the support, I don't know, maybe 12-13 times, and twice they've told me a mysterious Cashier Manager was in charge of my issue and ready to refund me. It's almost a month now, and now it's even worst, because they don't even reply to my emails.
What can I do to get their attention and, especially, my money back? Thanks in advance for your help, and in case you step by Barcelona tell me, will be my pleasure to give you some tips about the city, maybe having a beer at the Barceloneta beach.
06-30-2012
, 04:52 AM
06-30-2012
, 10:56 AM
It's kind of like how anytime you go to Barcelona you get robbed blind, huh? - Maybe Lock is just teaching Spaniards how it feels to be pickpocketed.
I'm kind of joking and kind of serious.
Anyways, I hope you can get your money. Sucks. Hopefully Lock gets this sorted out for you, and I hope they step up their game with support and cashout.
I'm kind of joking and kind of serious.
Anyways, I hope you can get your money. Sucks. Hopefully Lock gets this sorted out for you, and I hope they step up their game with support and cashout.
07-01-2012
, 09:50 AM
07-02-2012
, 02:03 AM
07-02-2012
, 11:11 AM
Can you forward your last correspondence to me at rizen@lockpoker.com and I'll make sure someone gets back with you ASAP.
Thanks
-Rizen
Thanks
-Rizen
Quote:
Hello people from 2+2,
as I've said in this thread, I am new to the forum and again I apologize if I use it in order to help my voice to be heard.
I want to tell you a story. As you may know since June 5th 2012 European players are not allowed to play on .com. Fine, I thought, this time they let us know on time and won't finish as for FullTilt. Uhm... I am too optimistic I guess, because few days before this D-day I tried to enter into my Lock Poker account and a pop up window shown up and said "please update your client", or something like this. "Fine, I'll do", I thought but unfortunatly after updating the software I wasn't able to access to access the client, and there is where my Odissey began.
I've emailed the support, got a standard useless reply, figured out and fixed the problem by myself but at that point June 5th was a page ripped from the calendar... drama! So at that point yes I could run the client, but I couldn't access the cashier because of the limitation for European citizens.
Since then I've emailed the support, I don't know, maybe 12-13 times, and twice they've told me a mysterious Cashier Manager was in charge of my issue and ready to refund me. It's almost a month now, and now it's even worst, because they don't even reply to my emails.
What can I do to get their attention and, especially, my money back? Thanks in advance for your help, and in case you step by Barcelona tell me, will be my pleasure to give you some tips about the city, maybe having a beer at the Barceloneta beach.
as I've said in this thread, I am new to the forum and again I apologize if I use it in order to help my voice to be heard.
I want to tell you a story. As you may know since June 5th 2012 European players are not allowed to play on .com. Fine, I thought, this time they let us know on time and won't finish as for FullTilt. Uhm... I am too optimistic I guess, because few days before this D-day I tried to enter into my Lock Poker account and a pop up window shown up and said "please update your client", or something like this. "Fine, I'll do", I thought but unfortunatly after updating the software I wasn't able to access to access the client, and there is where my Odissey began.
I've emailed the support, got a standard useless reply, figured out and fixed the problem by myself but at that point June 5th was a page ripped from the calendar... drama! So at that point yes I could run the client, but I couldn't access the cashier because of the limitation for European citizens.
Since then I've emailed the support, I don't know, maybe 12-13 times, and twice they've told me a mysterious Cashier Manager was in charge of my issue and ready to refund me. It's almost a month now, and now it's even worst, because they don't even reply to my emails.
What can I do to get their attention and, especially, my money back? Thanks in advance for your help, and in case you step by Barcelona tell me, will be my pleasure to give you some tips about the city, maybe having a beer at the Barceloneta beach.
07-02-2012
, 05:12 PM
Hi all, I have good news... it tooks only 3 days since I've started this thread to get my money back. Maybe it is just a coincidence, but anyway I would like to end this thread the way I've opened it, saying thanks to 2+2 community to help my voice be heard. And to be fair, also thanks to Lock Poker, who dimostrate to pay attention to his online presence.
¡Hasta pronto! Have a nice summer!
¡Hasta pronto! Have a nice summer!