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Originally Posted by imjustshane
Firstly the on the call for more details on processing, this is impossible in the current environment. We are already working in an environment where the goal posts are constantly moving. If we detail more of our processing details we will no longer have processing.
To clarify, I wasn't or haven't heard anyone legitimate call for skins to divulge or name specific processors. My point was that without compromising them due to the "current climate", Lock could stand to be more "real" with players, as most of them understand that to offer play to people, particularly to US players, certain measures are taken. However, the answer provided doesn't aid ROW players, who shouldn't have to worry about processors the same way us in the US do - particularly those in places where there is little to no restrictions on online play. Trust comes when players can rely on a skin to honor their commitments (namely cashouts), and I don't see how the "current climate" gives Lock, or any other skin, immunity to simply throw up the blanket response when a feasible alternative is presented.
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Originally Posted by imjustshane
1. Why was the Western Union option withdrawal option shut down, and when will it return?
As I stated previously, this came down while we were integrating it into our poker processor. The lastest update I have is it will be back very shortly, but no fixed date yet.
Just looking for a simple answer to a simple question. "Very shortly" is disingenuous at best and is exactly the type of response I was talking about where Lock could vastly improve. Nobody is saying that you have to pick an arbitrary date and hold to it at any cost - we're simply saying that with all of the available information Lock has to calculate a timeframe, saying "very shortly", and then a week later saying the same thing, makes Lock look bad. And with some folks, you only get one shot to make a good impression.
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Originally Posted by imjustshane
2. What is the current status of the new cashier, and when will it be finished? What has been the reason for the delay, and why has there been delays in its implementation?
Creating something like this from scratch is very heavy on dev time, with ongoing problems we have faced since the move to revolution its been difficult to stay on top of both things at the same time. This is compounding by everything being involved with processing being very complicated. There is no exact release date yet.
I've seen this response before, and while I have little doubt of the immensity and complexity of developing a cashier system, again, we are left to wonder what sort of problems have caused the delays in getting this done. All the while, the player suffers as a consequence, and frankly, without accountability, Lock could say this from now until the end of time and not have to elaborate at all. See what I mean?
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Originally Posted by imjustshane
3. Why has Lock continued to use misleading cash-out time information? (Example: saying 7-14 business days for "approval" or "processing") Will Lock, starting today, implement a more honest account of the average complete and real wait time expected for cash-outs? (as in: if the current average is two months, tell the player withdrawing that that is the average wait time - from time of request to check-in-hand)
Aside from these recent batches the majority of cashouts were going out in the advertised timeframes. The recent cases are the exception not the rule which is why support havent changed their timeframes.
This is by far my biggest issue. The rest...alright...there is room for debate, I suppose. But sir, you completely missed my point. Lock is playing semantics by saying 7-14 business days to begin with, and further with the "processing", "approval", "reversal", "denial", etc. timeframes and verbage that follow. To wit: if the average wait time for a WU withdrawal request is 22 calendar days, from moment of request until the MTCN number is sent to the player, why even mention "business days" and fail to mention the other steps in the process in a clear, concise manner once a player makes their request? An email is generated once a player makes a request - surely someone could add "and here is the precise format that a cashout entails" with the process laid out, no? Instead the player wonders why their money shows up in their casino balance or back into their poker account, or struggles and searches high and low to find the MTCN whenever it shows up. This is
precisely the point that I and others are trying to make. Say "the average wait for MTCN in hand is 22 calendar days", and include the process in the initial email. Why is this so difficult?