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Old 07-06-2013, 07:38 PM   #1
RoleTideRole
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Join Date: Jul 2012
Location: SEC
Posts: 100
Does it help to complain??

I have remained silent about my cash out that is only two months old and still in the request phase. Seems silly to complain when others are waiting much longer. I also assumed that emailing support and Shane would only slow things down etc...

However, it seems that some people on this site and others that complain enough get their money faster.

Should I start emailing support and Shane to try and get it pushed through?
Is it beneficial to be an annoying customer in hopes that one of them will not ignore me and randomly decide to get it pushed through?

Or

Do I continue to stay silent and hope that my money eventually comes?
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Old 07-06-2013, 07:49 PM   #2
JimAfternoon
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Re: Does it help to complain??

Shane definitely has a list of all the people who complain and he tries to get their cashouts expedited.

It has to be better than just waiting quietly, but how much better is debatable.
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Old 07-06-2013, 09:17 PM   #3
stlpoker1662
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Re: Does it help to complain??

Sample size bro
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Old 07-06-2013, 10:49 PM   #4
ShadowPoker
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Re: Does it help to complain??

I think it depends on the amount of your request. I personally have never seen anyone complain about a max cash out, and receive it any faster. But, I have seen many cases where smaller cash outs have gotten "expedited" for threatening, berating, or simply being persistent with lock support/live chat.
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Old 07-06-2013, 11:56 PM   #5
FT37
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Join Date: May 2013
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Re: Does it help to complain??

I did not remain silent about my cashout (emailed 'reminded' them about it) and I received it in just under 3 months. However that's just my instance..
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Old 07-07-2013, 01:31 AM   #6
umakenocentsbro
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Re: Does it help to complain??

yell and yell #yolo
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Old 07-07-2013, 01:58 AM   #7
donkiman
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Join Date: Jan 2010
Posts: 506
Re: Does it help to complain??

I email support every few days, emailed shane, pm'd shane, pm'd dakota on CC.... Still waiting on WU withdraw from 2/19. Nothing seems to help.
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Old 07-07-2013, 02:06 AM   #8
ddboy
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Join Date: Dec 2012
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Re: Does it help to complain??

Quote:
Originally Posted by donkiman View Post
I email support every few days, emailed shane, pm'd shane, pm'd dakota on CC.... Still waiting on WU withdraw from 2/19. Nothing seems to help.
I pretty much did the same, except after 9 weeks, and I was still the requested state I canceled and sold.

I do not think it helps.
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Old 07-07-2013, 04:21 AM   #9
HammerMan72
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Re: Does it help to complain??

OP. Yes, you should complain. Best would be if you add your pending cashout to the relevant thread.

Quote:
Originally Posted by donkiman View Post
I email support every few days, emailed shane, pm'd shane, pm'd dakota on CC.... Still waiting on WU withdraw from 2/19. Nothing seems to help.
Dakota made it clear that she won't assist "new CC" members. The stuff going on on CC is ridiculous anyway but at least they get a ton of new registrations and host a weekly $500 freeroll on Lock now for their players...
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Old 07-07-2013, 11:00 PM   #10
derSchwartz
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Join Date: Apr 2013
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Re: Does it help to complain??

I believe maintaining communication with Lock support and Shane helps the process of getting paid. The process will clearly be difficult though.
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Old 07-08-2013, 12:02 AM   #11
jay94
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Join Date: Jul 2009
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Re: Does it help to complain??

I'm sure she is exaggerating, but she said she has received over 200 pms about cashout request help.
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Old 07-08-2013, 12:50 AM   #12
ZeckoRiver
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Re: Does it help to complain??

Helps to complain op but I think people who have been waiting longer get priority and as you said you have only been waiting 2 months.
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Old 07-08-2013, 08:07 AM   #13
NoChopNinja
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Quote:
Originally Posted by jay94 View Post
I'm sure she is exaggerating, but she said she has received over 200 pms about cashout request help.
I doubt the exaggeration, prob just a lot of same people spamming over and over.
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Old 07-08-2013, 11:09 AM   #14
Bictor Vlom
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Re: Does it help to complain??

Quote:
Originally Posted by JimAfternoon View Post
Shane definitely has a list of all the people who complain and he pretends to get their cashouts expedited.
fyp
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