Sorry I should amend that to "to the best of my knowledge Cake network and Cake the skin are still a singular entity"

That was certainly the arrangement in plan to purchase the network, that could have changed with new backers stepping in.

I should also just add to be completely clear that I have no knowledge if the new backers that Jen had mentioned completed the deal. They of course may have passed for the same reasons we eventually did.

So to recap I am absolutely sure that Lock Poker is independently owned, and Cake/Revolution has no ownership in Lock.

The management of Cake Im absolutely sure of and it is the same, but I have no updated information on the current ownership of Cake/Revolution only that Lock most definitely does not have any ownership of Cake/Revolution.

Potential Q--

Does Lock plan on making things right with 2+2 and advertising again?

The reason it has become inefficient, much like Lock Poker's handling of withdrawals, is because players are frustrated with Lock Poker's inability to rectify their cashout procedure. Are there plans to make executive and management changes to bring in pros who can not only meet the challenge but rectify it?
arthur726

Great JDS has a D- rating form the Better Business Bureau

Would you be willing to ask the Cake management team who owns them then?

I can but I can save us both time and tell you their answer: "We dont want to disclose such issues on a public forum"

I cant even get notifications on network tournament changes and Fair Play updates, we most definitely wont be getting any clariity on their ownership.

I still feel like I haven't gotten a clear response wrt customer communication, so I'm going to try even more watered down versions:

1) Does Lock feel as if they need to improve communication with customers?

2) If yes, when will that happen?

And why would that be they are not a US site.

1) Yes
2) As mentioned in other threads we have recently opened a new CS office and we are currently in the process of getting that setup and getting staff trained.


The network is still US and many of these companies dont like any real public statements anyhow. Just look at the information that has come out of Merge they haven't even announced their new CEO since Anthony Taylor left let alone addressed their ownership.

Honestly I think I just wanted to finally get a firm "yes" on the first part.

Assuming that's true, we'll see how long it takes for part two.

To be fair, if they're still the once rumored Canadians and they actually own Revolution Gaming, they would still be in violation of US laws and could have to deal w/extradition to face charges. Marijuana seed peddlers based outa Canada have actually run into that issue previously.

I think alot has been made of the fear of the DOJ in regards to the cashout issues when it seems apparent that theirs little personal fear from the owner of Lock with regards to that. Hopefully, it truly is a fear of their customers money being seized.

However, with that said, I still quite frankly don't understand why if nothing else someone doesn't go to Walmart on a daily basis and by GDMP's and clear quite a few of the backlogged cashouts up. No real worry of being Obamatized there, lol; and fairly confident the customers would even sacrifice the 4-5 bucks...seems the "cashier team" could eat the few hours of manpower and provide the gas money to and fro.

Back to the thread now; I'll propose this question and let the OP decide if its worthy of being asked:

Its been stated previously that Lock is current w/reconciliation pmts to the Network; I'm curious if the Network is current w/same pmts to Lock. Seems valid to me as all other explanations as to the current scenario (seeing as player funds are segregated and where there's a will there's a way) of backlogged cashouts going back to (there's a post today claiming December still, btw) 2012 are lacking in believability.

First someone needs to enter the US, then they need to purchase the GDMP's. If they pay cash they are limited to the 10K you can bring into the US without having to declare it, if they pay on card they then risk having that transaction tracked back at a later date to bank accounts with player funds.

Actually, we here in the States trade GDMPs and Netspend quite often w/people across the "pond." They're able to buy them w/o entering the US. Perhaps some of the Pros would be willing to help out; a few of them still live here don't they and they've stood behind ya'all so far. I've been abroad quite a bit in my short life and know there's Walmarts out there; although I'll admit I honestly don't know if they sell GDMPs at foreign locations as I never had the need to look for them while outa country on work.

Wasn't "accussing" simply offering a possible solution; if it ain't doable for whatever reason, it ain't doable. I'm sure there's plenty of people in Canada (where they are available I believe) that your CEO must know/trust who could be hired.

While I understand you must think all are attacking you; take a breath and try to see the difference when people are actually trying to help and be a part of the solution. You asked me to search to answer my own question recently after answering inappropriately the same question a few months ago; so I did, and it seems there's a lot of Canadian ties to both Cake (who is Revolution, correct) and ya'alls CEO. So this seemed like a fairly easy way of handling it. If its not, so be it. One things for sure apparently though, something different needs to be tried.

I had actually thought perhaps the problem might be with them paying ya'all.

This was an outstanding idea btw! However, now we're getting another bunch of threads (one per each question) and eventually they to will become overwhelming. Perhaps one of ya'all could make a determination if the question was adequately answered then close the thread so the others will still be addressed in a timely manner also. We're at 12 new threads now w/ the sticky, the discussion & 10 question threads. Soon anyone w/ a seperate support question for Lock will only see the light of day on the first page for a few hours at best I think.

Just a suggestion

Thanks for the kind words. I'm actually pleasantly surprised at how diligent shane has been about answering questions not only in the main thread but the follow up ones too.

I agree with what you're saying, it could definitely become a problem. I'll try to come up with a better idea, and i'm sure MH also has his thinking cap on

wat? dude hasn't provided a singe shred of new information other than contradictory info and fluff with zero explanation/context. if there's been a single piece of relevant new information other than

1) store times sucked cause old entity in charge was ****ing up, we have a new entity and you will see improvement's in the future
2) withdrawal times sucked cause old entity was ****ing up, we have a new entity and you will see improvement's in the future
3) overall times and the product in general were ****ing up but we have new solutions and should be improving in the future although we've literally been saying this every month for the past year with zero results, but believe us, it will be happening in the future

I would very much like to be made aware.

i was referring to him being more active ITF rather than the "quality" of answers.

Agreed.

I talked about this with Shane.

Some QD Threads will drop off naturally. We're thinking that after a few days or a week of their existence, we could lock most of the other QD Threads, and any new information could be posted in this thread.

Everyone should know by now how to link to a specific post for later discussion about it:

Click on the number of the post, top right.
Copy/paste the url of the single-post page that opens.

Guys I'm heading out in a few, here are the questions for this round, gonna post them in the Q&A thread in a minute:

Questions are up.
http://forumserver.twoplustwo.com/sh...50&postcount=9


I'm going to be drinking heavily tonight so there's a good chance I'll be a no-show throughout the whole of tomorrow. Considering it's Sunday, we can either have a 1-day break and accumulate some more questions for monday? If there are really good questions to be posted and I'm no-where to be found, someone could PM MH the questions or just post them ITT and if Mike doesn't agree with them he can just delete them or w/e, no infractions necessary.

Or w/e else you guys decide to do is obv fine with me

There are way too many Question threads popping up now. So many, that they will continue to fall off the front page and never return. Q6 is the only one that truly matters. Q6 should be Sticky'd, because in every other thread, someone always directs a question about withdrawal times. Withdrawal times are the main focus, and should remain that way. They are what people primarily come to the Lock forum for information on, hence the other withdrawal threads having such length.

The title of the thread should also read "withdrawal times" and not so much just explicitly "WU". Seriously though, the Question Threads are becoming too many, just an opinion, but a few general topics would have been nice, not 1 for every inquiry.

And the reason I say Q6 and not Q1 is because Shane's answers in Q6 are more relevant. In Q6 he has actually implied a 4-5 week wait time for the clearance of the backlog, of which I think everyone should see. So that way in 4-5 weeks when the backlog isn't even close to being cleared, we have something to point to.

In my opinion, the only question that really matters is whether the player funds have been segregated, and what percentage of those funds are still there. That's the factor that undoubtedly underlies the withdrawal issues. That's the factor that any prudent player would need to assess before making any additional deposits. The question is, how can the player community feel confident about this given the evidence of the current landscape, and the complete lack of credibility on the part of Lock?

I'm not sure why such a fundamentally important question hasn't made it to the 15 questions list, but whatever. It's a hell of a lot more relevant than turnaround times for Lock hats from the store. But what the hell, that's just my opinion.

Lock has said that players' funds are kept separate from operating funds. Asking them over and over again isn't worth the ink; and who else do you have to believe or not believe they are telling the truth in this matter? Their Regulator?

See http://forumserver.twoplustwo.com/sh...&postcount=144

Dude, we've asked that question so many times in the past. It's been quietly answered with "yes". How has that meant anything? They won't allow themselves to be audited, nor will they disclose actual numbers such as questions regarding 'how much $ or %' in relation to anything. That is not something they will disclose, nor would any company in the industry really.

In essence, it comes down to trusting a company. When things are going well and payouts are running smoothly, no one has to question that trust. When things are going poorly, especially for this length of time, well the trust is ruined. Because at the end of the day, they cannot and will not disclose personal numbers, so all we have to go on is their word. For months, their word has proven to mean nothing.

Not sure what else anyone wants to hear. I recently sold a lot of Lock for .27 on the dollar. It's a disgrace, I'm moving on to another site because I'm done waiting for Lock to fix it. And I'm done waiting for Shane to correctly forecast probable estimations/for him to be given probable forecasts.

We don´t know the truth and we cannot prove it. But there is a big difference between say something and state something in the legally binding agreement. If it´s stated in the legally binding agreement that player funds are segregated and they use these for their business activities, then they brake the contract and the law and they are liable. If they say that player funds are segregated and it´s not stated in the legally binding agreement, then this is legal almost worthless, because verbally information besides written statements are usually invalid.