Alrighty guys. PM-ing Mike with the questions now, thought I'd give you guys a sneak preview:
Question 1
Question (Part A): Why won't Lock's CS, email team,
live support, and/or anyone associated with helping players give an honest figure when
asked regarding accurate cashout times from request to cash/check in hand?
To date,
the current cashout times when you approach a live agent is 4-5 weeks for WU, and 6-8
weeks for checks or ROW payments (Neteller, Skrill, etc.). This is an integral question,
because this ends up bringing in new players (as they may be frustrated from other Rev
skins, or Merge skins, for example) and then they are subject to some of the wait times
we've seen in this forum.
Question (Part B): Since the answer to the above has been told to me to be rooted
in the undesirable nature of using older cashout data as a barometer of current
timeframes, why won't Lock get more publicly behind my efforts in tracking cashouts
posted on this forum, and/or helping to make the data as complete as possible, instead
of publicly denying its effectiveness (or defending others who misuse the data) as a
general sample of player experiences?
As Shane has stated to me, Lock is in need of
someone who reports the facts as they are instead of slanting generalities to further
their own agendas. I can think of few better ways to near this aim than to endorse these
efforts and to at least acknowledge that it is somewhat indicative of current timeframes
as a whole - moreso than most others who don't do the research.
I have included the data I have collected from May 1st until July 19th, 2013 with this
question - this is all reported cashouts that have been received in various threads in
this Lock forum, double-checked and verified by screenname so as to not have duplicate
information.
Thanks.
Question 2
Enclosed is a list of items Lock's "top officials" agreed to fulfill in their discussion
with Mason earlier this year. Why have items 3 and 4 not been fulfilled and moreover why
has Lock (either through any of their "top officials") or through Shane made an official
statement adressing the reason for their failure to carry out this task?
Just to make things clear, a new Lock representative did appear and make 1 single post
after which he/she dissapeared, however the post presented absolutely no new information
and the community was outraged that this was the detailed explanation of the issues and
steps to resolving them.
Quote:
Originally Posted by Mason Malmuth
Hi Everyone:
A little earlier today, Mat Sklansky and myself had a positive conversation with the top
officials of Lock Poker. Here are the results:
1. Lock will voluntarily pull all banner ads and stop all promotions until the issues in
question are resolved to our satisfaction.
2. The Lock Forum will stay open but will be operated in a support capacity with no
emphasis on promotions.
3. A new Lock representative will come on here and give a more detailed explanation of
how they currently see the issues and the steps they will be taking to get everything
resolved.
4. This representative will take an active role in answering any questions that our
posters may have.
Best wishes,
Mason
Question 3
Can you compare your cashout process to that of your competitors (such as Bodog, Merge
or ACR - sites that are also catering to US players) and explain why there is such a
disparity between Lock and these other sites?