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Old 07-16-2012, 04:22 AM   #101
FatalError
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by imjustshane View Post
Quads post wasnt meant to be in that, it was just replying to Khemist.

As far as Quads thoughts on better communication I have recently floated the idea of putting a blog together so we can update players better and players can have a central location to check for problems.

As always this isnt something I can just run off and do, it has several layers of approval to go through before it can see the light of day. The internet is a very fluid place, and internet customers require more and more instant information and instant changes but there is a balance on the business side and things still have to run through as series of procedures.
lol, like it's not you and jennifer in a studio apartment somewhere running this thing off an ipad and some old macbooks
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Old 07-16-2012, 04:41 AM   #102
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Re: Dear Lock, Where are you?

Hi guys,

I'm new here. This is my second visit. While I'm trying to figure out this site, I would like to thank Microbob for his post. I hate that I am not the only one who is currently having serious problems with Lock. I know how you guys feel. I've explained my money being stolen by Lock poker in this video here....

http://www.youtube.com/watch?v=8n_tUy0eQ7s&feature=plcp

Anyone's help would be appreciated. Thank you.
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Old 07-16-2012, 04:54 AM   #103
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by pokerdude777 View Post

http://www.youtube.com/watch?v=8n_tUy0eQ7s&feature=plcp

Anyone's help would be appreciated. Thank you.
i lol'd so hard at 3:05.

not sure anyone can help you other than shane or rizen. i'd PM/skype shane and keep emailing lock every day. make sure you include a link to this video, itll probably draw their attention to your problem sooner.

gl getting your money back
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Old 07-16-2012, 05:12 AM   #104
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by mise View Post
i lol'd so hard at 3:05.

not sure anyone can help you other than shane or rizen. i'd PM/skype shane and keep emailing lock every day. make sure you include a link to this video, itll probably draw their attention to your problem sooner.

gl getting your money back
Thank you mise. I have no clue who shane or rizen are, much less how to reach them on skype. If you could leave me that information as a comment on youtube on my video then I'll be able to for sure find it. Still new here, so I don't know for sure I'll be able to get back and find this page - LOL. Thank you buddy. Much appreciated.
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Old 07-16-2012, 09:33 PM   #105
Synergistic Explosions
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by FatalError View Post
lol, like it's not you and jennifer in a studio apartment somewhere running this thing off an ipad and some old macbooks
You had me going earlier, I thought you were being serious about this whole thing. Why are you carrying this seeming grudge against Lock? Did they ban you or something?
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Old 07-17-2012, 03:26 AM   #106
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by Synergistic Explosions View Post
You had me going earlier, I thought you were being serious about this whole thing. Why are you carrying this seeming grudge against Lock? Did they ban you or something?
I assumed his post to be sarcastic. I also had a minor LOL at the notion of it, because Lock has done little to make anyone assume they are legitimate. I can't speak for the poster you quoted, but there are many reasons for many people to have a grudge against Lock. Ever since they left Merge they have done nothing right.
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Old 07-17-2012, 03:50 AM   #107
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Thumbs down Re: Dear Lock, Where are you?

YO LOCK,

Im still out $500+ from the sunday crash last week. WTF?! 5 emails an over a week with no response at all. DO SOMETHING!

Ps: yall owe me my lock lotto winnings as well. Crap ass software kept giving me and error page everytime i tryed to claim it. Go figure.
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Old 07-17-2012, 05:51 AM   #108
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Re: Dear Lock, Where are you?

Maybe he is refering to reports from others about Lock, which I think were posted here before:

"So Larson and Geoffrey are once again under the same roof, this time in Larson’s own apartment, from which the Lock Poker ‘empire’ is managed."
from http://http://calvinayre.com/2011/10...nnifer-larson/.

There this scenario was mentioned previously various times, also about PC equipment I think, I do not know if this was/is true or any longer true since this was published there.

My repeated question to Shane about their supposedly location in Europe got unanswered...but I guess he was busy with something else and just wanted to point out how hard it is to work on a poker site.

Obviously Calvin does not like Lock a lot, so take it with a grain of salt, on the other hand he certainly knows this industry very well.

Personally I cannot say anything bad about Geoffrey but this cartoon also at same site gets me laughing every time, also considering Lock's ongoing support issues:

http://calvinayre.com/2011/10/15/comic-timing/
Episode 37, last on bottom (no direct link as the name of the comic -Cole Turner Is An *******- is not allowed in forum)


That it takes a week to get some kind of answer (on 2+2, not by support or website/email!) to all problems that have surfaced is not cool or looking too good.

I seriously hope all is sorted out for you all with problems in the current situation.


Quote:
Originally Posted by boozebag View Post
I assumed his post to be sarcastic. I also had a minor LOL at the notion of it, because Lock has done little to make anyone assume they are legitimate. I can't speak for the poster you quoted, but there are many reasons for many people to have a grudge against Lock. Ever since they left Merge they have done nothing right.
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Old 07-17-2012, 08:23 AM   #109
imjustshane
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by pokerjoe561 View Post
YO LOCK,

Im still out $500+ from the sunday crash last week. WTF?! 5 emails an over a week with no response at all. DO SOMETHING!

Ps: yall owe me my lock lotto winnings as well. Crap ass software kept giving me and error page everytime i tryed to claim it. Go figure.
If you shoot me your Lock name or email I can look into these issues for you.
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Old 07-18-2012, 04:27 PM   #110
Gomer3d1
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Re: Dear Lock, Where are you?

hey shane...I pmed you yesterday my lock email and player name....my money has been locked in my vault, my pass code did not work. help would be appreciated.
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Old 07-19-2012, 11:29 PM   #111
FatalError
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by imjustshane View Post
If you shoot me your Lock name or email I can look into these issues for you.
the fact that this is how you are handling these issues and not proactively going through accounts to refund people without them asking shows that you are planning on scamming your customers too stupid to realize they deserve remuneration for your networking issues, the lack of clarity about lock's fault in things like this seems really desperate and indicative of a site in serious financial hardship

Last edited by FatalError; 07-19-2012 at 11:37 PM.
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Old 07-19-2012, 11:47 PM   #112
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Re: Dear Lock, Where are you?

So what happens to ppl not on 2+2 that got double charged on thier deposit?
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Old 07-20-2012, 12:31 AM   #113
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by tommytuffnutz View Post
So what happens to ppl not on 2+2 that got double charged on thier deposit?
They can just email support..... oh wait


The thing that pisses me off is, if they just answered the emails within a few days to begin with then they would probably only have 20% of the emails they have now. Gotta be at least 80% are just repeats and complaints cause they never heard a word back. Gotta be a nightmare at this point to figure out who they have already answered and what is new. There is clearly no process in place for prioritizing or sorting emails.
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Old 07-20-2012, 10:05 AM   #114
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Re: Dear Lock, Where are you?

I love your irony and completly agree with your analysis.

Out of curiosity, are there no email tracking numbers in subject (ticket numbers) or any other signs for Lock having any kind of CRM tool in place to be able to handle support efficient at all?

Maybe their CRM crashed or they are trying to replace it with another one and are stuck on the implementation and are too embarassed to tell.

But I somehow doubt it that this is the reason for all this mess anyway.
Quote:
Originally Posted by t_roy View Post
They can just email support..... oh wait


The thing that pisses me off is, if they just answered the emails within a few days to begin with then they would probably only have 20% of the emails they have now. Gotta be at least 80% are just repeats and complaints cause they never heard a word back. Gotta be a nightmare at this point to figure out who they have already answered and what is new. There is clearly no process in place for prioritizing or sorting emails.
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Old 07-20-2012, 12:07 PM   #115
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by FatalError View Post
the fact that this is how you are handling these issues and not proactively going through accounts to refund people without them asking shows that you are planning on scamming your customers too stupid to realize they deserve remuneration for your networking issues, the lack of clarity about lock's fault in things like this seems really desperate and indicative of a site in serious financial hardship
Seems like a lot of this is on point. Can't even imagine how much $ Lock has scammed away from people like this, where they are unaware of what has happened.

Not to mention how LOL rigged their blackjack is. I like donating a few thousand here or there to it, just so I can laugh at how blatant they make it. They don't even throw you the few hundred winning session every now and then to give hope, they just rape every single time and extremely hard.

I recently had a 10 hand stretch where I had 20 (6) times 21 (2) times and blackjack (2) times. Sweet stretch right? Nah, chopped 3 of the 20s, got 21 pulled on me the other 3, then chopped all 4 of my 21s. I wasn't mad at all though, I just laugh @ myself for being so dumb.
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Old 07-20-2012, 12:28 PM   #116
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Re: Dear Lock, Where are you?

anyone with half a brain would know not to deposit more than nickel and dime money to these guys. Just look at all the threads here talking about incompetence/scams/fails/ etc.
I deposited $100 into Cake after Black Friday and am still milking it. Little did I know you can't withdraw unless you have at least $500. So I will continue to play freerolls and small SNGs and tourneys until the $100 pushes up to $500 or it is all lost, but no way in hell will I deposit any more
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Old 07-20-2012, 12:55 PM   #117
HouseholdCrook
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Re: Dear Lock, Where are you?

So over this 2 bit joke place, please send me my f uc king money so i never have to deal with you incompetent joke of a business ever again...

***** PLS
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Old 07-20-2012, 12:59 PM   #118
39suited
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by I AM GREEAR View Post
Not to mention how LOL rigged their blackjack is. I like donating a few thousand here or there to it, just so I can laugh at how blatant they make it.
Your own fault, everyone knows that casino games are not in favor of the player.
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Old 07-20-2012, 02:10 PM   #119
MicroBob
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Re: Dear Lock, Where are you?

Greear, that happens at live BJ all the time. There is enough nonsense going on without your ******ed rigged-BJ claims. If you want to be taken remotely seriously you should never bring that up again. That was a really embarrassing post and will just make Lock roll their eyes about anything credible you have to say.
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Old 07-20-2012, 02:24 PM   #120
KingKongGrinder
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Re: Dear Lock, Where are you?

Quote:
Originally Posted by I AM GREEAR View Post
Not to mention how LOL rigged their blackjack is. I like donating a few thousand here or there to it, just so I can laugh at how blatant they make it. They don't even throw you the few hundred winning session every now and then to give hope, they just rape every single time and extremely hard.

I recently had a 10 hand stretch where I had 20 (6) times 21 (2) times and blackjack (2) times. Sweet stretch right? Nah, chopped 3 of the 20s, got 21 pulled on me the other 3, then chopped all 4 of my 21s. I wasn't mad at all though, I just laugh @ myself for being so dumb.
Smart enough to have a few thousand to donate and dumb enough to do it. Hmm, weird.
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Old 07-21-2012, 02:42 AM   #121
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Re: Dear Lock, Where are you?

The "checks in the mail" routine can only go on for so long. 6/21 checks..a month ago.. now have "unexpected delays."

What? Checks from a full calendar month ago are having delays? And we are just hearing about this now? So what went down from the request date until now when this problem occurred? US players have proven we'll accept waits on checks.. 4, 5, 6, even 7 weeks if we get our money. If you want to take our US money get yourself a reliable processor..or get the **** out of the market. You're killing yourself with every move you take and it's not going to be easy to recover.

I'd love to hear from people who requested checks prior to that. I'm sure this was just a "bad batch." And by people I mean people who didn't register in May/June/July and have single digit posts.
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Old 07-21-2012, 06:46 AM   #122
Saturn V
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Re: Dear Lock, Where are you?

Hi Shane,

I would like to work for Lock and am positive I can be of help. I'd be willing for my work to be temporary as well.

Can you lead me in a direction? Feel free to email me via my profile here.

Thanks!
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