Quote:
Originally Posted by MicroBob
Improved support in the next week would be fine of course. But the whole thing is still unacceptable.
They have players' deposits freaking vanishing into thin air and it seems very much as though nobody is doing a thing about it. That's incredible.
In the very least, they can make ONE statement that they are aware of the situation, will be working on it, the players will have the funds eventually but it won't be happening for a few days while they figure it out....and that customer support is going to be improved.
That single statement could take less than 5 minutes to post on the forums. That's it. Even something as terrible and simplistic as that would be a HUGE thing compared with the current status.
Bob has made several excellent posts in various Lock threads recently, all basically asking Lock to step up and at least give some type of answer to all of the issues and questions that have been raised. All that we have heard from Lock is a vast silence.
Folks,there is nothing new here, it's all been seen before. They won't address the issues because they have no answers. They can't tell you why your deposits haven't shown up in your account because either the processor or Lock is hanging on to the money. Where is the owner, Jennifer Larson? Where are all the Lock Pros?
In my mind, this is a rogue site and powers that be at 2+2 should acknowledge this.
Keep pressing them for answers, Microbob - although I fear it will do absolutely no good. We've seen this program before, and it doesn't have a happy ending.
Last edited by OldYoda; 07-13-2012 at 05:30 PM.