I know you guys have been swamped, but customer support has to step it up. Hire more people temporarily or something. Barry Carter wrote a very good blog which definitely reflects how I've been feeling for a while:

http://barrycarterpoker.blogspot.com...-customer.html

I hope you guys learn from this. There is just no excuse for not answering e-mails - it makes people nervous and in theory, it should be a quick fix. I can post numerous examples of people being worried and frustrated about not having their concerns addressed by customer service, but I don't think I need to - Rizen should be well aware of it.

Without it, you look sketchy and unprofessional.

+1

Hiring Rizen was a good step in the right direction, but the guy can only do so much. Hire more grunts.

Yep. Rizen has been the most positive experience about Lock so far (other than the massive bonus, but that's irrelevant if I can't, for example, cash out). Without his work on the forums, I would already be off Lock and would advise everyone else to do the same.

As A.O said though ... you can only do so much, and not everyone reads 2+2.