Quote:
Originally Posted by zackryan28
So if these casino bonuses are already "above and beyond what other rooms are allowed to offer", then maybe people on here should stop complaining and take what is being offered...
Nah, actually I get the complaining. Regardless of it being above and beyond what other rooms can offer, a few weeks ago they were getting one thing and now that has been drastically altered. As a player I would be pretty upset too.
It's just a part of my job that at times is no fun. I really like working with Lock, and they really do have a great philosophy in terms of player rewards and trying to do as much as possible for the player. They brought me on board as someone who has PLAYED poker a lot and has a player's perspective, and they actually listen to what I have to say and do their best to put it into practice.
It's very rewarding, but it will never be fun delivering news that I, as a player, would not want to hear. Unfortunately there is really nothing I can do to change it in this case.
It is nice though, because they *DO* listen. When everyone was complaining about Merge payouts and I asked them if there was anything we could do to make them faster for our players, and they came up with some innovative ideas. Some of them, like WU, didn't last long, but it's still really nice to work with a room that listens to the concerns and really makes an effort to address them, even if the end result isn't always perfect.
-Rizen