Two Plus Two Publishing LLC
Two Plus Two Publishing LLC
 

Go Back   Two Plus Two Poker Forums > > >

Notices

Lock Poker Support forum for LockPoker.com

 
 
Thread Tools Display Modes
Old 06-19-2012, 02:58 PM   #51
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Boycott Lock Poker

Quote:
Originally Posted by apeyson1 View Post
my CC numbers were stolen and they double charged me thats reason enough
Did you see my post in your first thread requesting that you send the information over so we can investigate?

You ignoring that and continuing to post in multiple threads is leading other forum members the impression that you are a troll and not an actual customer.

Im going to assume you just didnt see my response yet.
imjustshane is offline  
Old 06-19-2012, 03:06 PM   #52
AUGUY55
Carpal \'Tunnel
 
AUGUY55's Avatar
 
Join Date: Sep 2008
Location: All aboard^
Posts: 20,833
Re: Boycott Lock Poker

lol, really? So, you don't want to get your problem sorted out?

Something does not compute.

Trolls gonna...
AUGUY55 is offline  
Old 06-19-2012, 03:16 PM   #53
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Boycott Lock Poker

Quote:
Originally Posted by apeyson1 View Post
NOT IF IT INVOLVES SENDING MORE CREDIT CARD INFO ON THE INTERNET NO
As I said above we only need the last 4 digits not the whole card number.
imjustshane is offline  
Old 06-19-2012, 03:18 PM   #54
kerby14
grinder
 
Join Date: Apr 2008
Location: los angeles, ca
Posts: 632
Re: Boycott Lock Poker

Quote:
Originally Posted by imjustshane View Post
Did you see my post in your first thread requesting that you send the information over so we can investigate?

You ignoring that and continuing to post in multiple threads is leading other forum members the impression that you are a troll and not an actual customer.

Im going to assume you just didnt see my response yet.
LAUGHING MY MOTHER FREAKING ASS OFF at you calling someone out on ignoring a post. how many posts have you ignored? anytime someone cries "my check isn't here" you will respond, but anytime someone addresses any very glaring errors and holes in your site or customer support you seem to have skimmed over their post
kerby14 is offline  
Old 06-19-2012, 03:18 PM   #55
AUGUY55
Carpal \'Tunnel
 
AUGUY55's Avatar
 
Join Date: Sep 2008
Location: All aboard^
Posts: 20,833
Re: Boycott Lock Poker

Quote:
Originally Posted by apeyson1 View Post
NOT IF IT INVOLVES SENDING MORE CREDIT CARD INFO ON THE INTERNET NO AUGGAY I HOPE YOUR CC GETS COMPROMISED THEN SEE IF YOU WOULD SEND THE INFO ONLINE AGAIN



If the card is, in fact, compromised, the cc should already be blocked from making any new transactions so anyone attempting to use it will be declined. You should of done this already by contacting the bank and they will block it.

The fact that you don't want to give shane the now old blocked cc is confusing to me and it just doesn't add up. He already said you don't have to give him the entire number if you are you still don't feel safe about it. Quit trolling imo.
AUGUY55 is offline  
Old 06-19-2012, 03:20 PM   #56
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Boycott Lock Poker

Quote:
Originally Posted by kerby14 View Post
LAUGHING MY MOTHER FREAKING ASS OFF at you calling someone out on ignoring a post. how many posts have you ignored? anytime someone cries "my check isn't here" you will respond, but anytime someone addresses any very glaring errors and holes in your site or customer support you seem to have skimmed over their post
Our support sucks right now, I haven't hidden from it, its a fact.

The problem is there aren't enough hours in a day for me to answer everybody, and until WSOP is over there wont be much hope.
imjustshane is offline  
Old 06-19-2012, 03:24 PM   #57
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Boycott Lock Poker

Quote:
Originally Posted by apeyson1 View Post
If you see my other posts i allready said what good will it do as my card was cut up and closed
For one you claimed to have been charged twice for one deposit. Sending in the statement would help us clear that up for you.

We can also investigate other charges on your statement using the banking codes.
imjustshane is offline  
Old 06-19-2012, 03:28 PM   #58
gnarkill4
journeyman
 
Join Date: Oct 2009
Posts: 242
While you are here shane why is there so many cashouts as requested even after week plus? And don't tell me to pm you please I've already did that
gnarkill4 is offline  
Old 06-19-2012, 03:49 PM   #59
kerby14
grinder
 
Join Date: Apr 2008
Location: los angeles, ca
Posts: 632
Re: Boycott Lock Poker

Quote:
Originally Posted by imjustshane View Post
Our support sucks right now, I haven't hidden from it, its a fact.

The problem is there aren't enough hours in a day for me to answer everybody, and until WSOP is over there wont be much hope.
yet you expect us to keep..

a) playing on your site
b) giving you business
c) trusting you with our hard-earned money

???????????????

it is a two way street, you can't expect us to stay loyal when your actions are as such...your site's level of incompetence seems to be not only beyond help, but reeking of a scam...i've even said i am friends with rizen even that is not enough to override all the signs of your site's not having their chit together
kerby14 is offline  
Old 06-19-2012, 04:20 PM   #60
gnarkill4
journeyman
 
Join Date: Oct 2009
Posts: 242
Re: Boycott Lock Poker

Quote:
Originally Posted by kerby14 View Post
yet you expect us to keep..

a) playing on your site
b) giving you business
c) trusting you with our hard-earned money

???????????????

it is a two way street, you can't expect us to stay loyal when your actions are as such...your site's level of incompetence seems to be not only beyond help, but reeking of a scam...i've even said i am friends with rizen even that is not enough to override all the signs of your site's not having their chit together
+1

Also
"The problem is there aren't enough hours in a day for me to answer everybody, and until WSOP is over there wont be much hope."

That quote made me cringe! It shows me where Lock's priorities are. The WSOP should have nothing to do with lock giving the players what they expect/deserve. Its ridiculous how much lock went to **** in like a 2 weeks. I was so pleased with the service I was getting, now its just HORRIBLE. And I am in no means blaming Shane, he is doing what he can WAY better than Rizen or anyone else in support. It would be nice to have a pokersite that prides itself in looking after the customers and in its Customer support because the customer IS Paying the salaries at lock. Its sad that we were spoiled by pokerstar/fulltilt support where if you waited 24hrs it was way to long now you would be lucky to get an email back from lock in 5 days. A good businessman would have hired on alot more workers to help with customers but thats only in a perfect universe. I have really lost the drive to play on lock and I really dont want to go back to merge. lets hope this changes soon. I am one of the more patient people in this forums but for the last few days its been wearing very thin I guess BF has gotten the best of me.


Cheers
gnarkill4 is offline  
Old 06-19-2012, 04:23 PM   #61
KingKongGrinder
Pooh-Bah
 
KingKongGrinder's Avatar
 
Join Date: Mar 2009
Posts: 3,599
Re: Boycott Lock Poker

Quote:
Originally Posted by imjustshane View Post
Our support sucks right now, I haven't hidden from it, its a fact.

The problem is there aren't enough hours in a day for me to answer everybody, and until WSOP is over there wont be much hope.
What does the WSOP have to do with anything? Your customer service people are at the WSOP?
KingKongGrinder is offline  
Old 06-19-2012, 04:27 PM   #62
JimAfternoon
Carpal \'Tunnel
 
JimAfternoon's Avatar
 
Join Date: Mar 2011
Location: On Location
Posts: 6,904
Re: Boycott Lock Poker

Quote:
Originally Posted by KingKongGrinder View Post
What does the WSOP have to do with anything? Your customer service people are at the WSOP?
Maybe the CEO is trying to bink the Main Event and hire a support staff?
JimAfternoon is offline  
Old 06-19-2012, 04:57 PM   #63
imjustshane
Lock Poker Representative
 
Join Date: Mar 2011
Posts: 2,661
Re: Boycott Lock Poker

Quote:
Originally Posted by KingKongGrinder View Post
What does the WSOP have to do with anything? Your customer service people are at the WSOP?
No Rizen is at WSOP, and post WSOP we are also looking to get more of our guys involved on here.

We are bringing another batch of CS staff online early July.
imjustshane is offline  
Old 06-19-2012, 06:23 PM   #64
ucnoles
journeyman
 
Join Date: Oct 2006
Posts: 222
Re: Boycott Lock Poker

Quote:
Originally Posted by imjustshane View Post
We are bringing another batch of CS staff online early July.
Might be too late for some people
ucnoles is offline  
Old 06-19-2012, 08:47 PM   #65
FutureInsights
Pooh-Bah
 
FutureInsights's Avatar
 
Join Date: Feb 2010
Location: Computer Desk Potato
Posts: 3,560
Re: Boycott Lock Poker

Quote:
Originally Posted by ucnoles View Post
Might be too late for some people
On intertoos, I was verified the same day - just saying.
FutureInsights is offline  
Old 06-20-2012, 01:21 AM   #66
asheikh17
journeyman
 
Join Date: Jan 2007
Location: Los Angeles, CA
Posts: 248
Re: BOYCOTT LOCK!! Pass it on......

Quote:
Originally Posted by JrockofAZ View Post
I have been on a boycott for 4 days now which is probably bad news for all you guys because I am a losing rec player.
+1

It's been a couple weeks since I made the switch back to Merge, primarily becuase I CANNOT stand the Cake poker software. Not only is Merge's software seemingly infinitely better than Cake's, the guarantees are still bigger.
asheikh17 is offline  
Old 06-20-2012, 01:27 AM   #67
AUGUY55
Carpal \'Tunnel
 
AUGUY55's Avatar
 
Join Date: Sep 2008
Location: All aboard^
Posts: 20,833
Re: Boycott Lock Poker

Quote:
Originally Posted by FutureInsights View Post
On intertoos, I was verified the same day - just saying.
What network is intertoos on?

AUGUY55 is offline  
Old 06-20-2012, 02:55 AM   #68
litlebullet
veteran
 
litlebullet's Avatar
 
Join Date: Jul 2007
Location: circumventing the profanity filter
Posts: 3,479
Re: Boycott Lock Poker

Ronin was so nice and all but I hardly got to enjoy it... 3 st's run at once. Same for turbos as well. I'm sure you cash game folks had a blast but sng players really got shafted coming from Merge to lock.
litlebullet is offline  
Old 06-20-2012, 09:40 AM   #69
MicroBob
Carpal \'Tunnel
 
MicroBob's Avatar
 
Join Date: Sep 2003
Posts: 61,581
Shane, so basically you are saying that this is all too much for the company to handle and there is almost no hope of any improvement for at least a few weeks because there just isn't anyone around to do that. Sounds good. Let me know if and when the site ever becomes worth playing and deserving of an individual's thousands of dollars worth of business.

The site either wants to take this stuff seriously or it doesn't. Not really room for in between there.

It is either a good place for the customer to take his business or it isn't. And you not being able to get to the emails because you are a virtual one-man show (so it seems) who likes to frequently point out how super-duper hard all of this does not exactly inspire confidence.

You're not going to get sympathy from any customers about how hard all of this is. Honestly, nobody cares.

Figure it out and do better. Or don't. Whatever. Trying really hard and failing is equally annoying to not trying hard enough and yields the same results. And I still do suspect part of the problem does have to do with the organization not trying hard enough despite your claims to the contrary.

Personally, I won't be playing there until the awful points system is corrected. Even if I overlooked everythimg else, there is better value elsewhere. I believe it was mentioned that the points thing might not be fixed for a few months. Oh well. That's certainly disappointing. See you in September I guess.
MicroBob is offline  
Old 06-20-2012, 11:23 AM   #70
kerby14
grinder
 
Join Date: Apr 2008
Location: los angeles, ca
Posts: 632
Re: Boycott Lock Poker

microbob if i were starting a poker site, you would be the poker room manager sir!
kerby14 is offline  
Old 06-20-2012, 03:22 PM   #71
iamjp23
stranger
 
Join Date: Jun 2012
Posts: 11
Re: BOYCOTT LOCK!! Pass it on......

Quote:
Originally Posted by CtrlAltDel View Post
I can't even run the software for this dinky site, so I guess i'm in.
Did you get it to work?
I'm having the same problem, running Win XP
iamjp23 is offline  
Old 06-20-2012, 03:27 PM   #72
BeenAWhile
adept
 
Join Date: Sep 2010
Posts: 993
Re: Boycott Lock Poker

A manager of a pokersite openly stating on twoplustwo that the customer support of his company sucks. It really boggles the mind. This could be the most unprofessional thing I've heard on these forums. It's not like shane has done a particularly convincing job in this forum either.

No offense, shane, but posts like this alongside the bizarre "please send me nice emails" charade givess me the impression that you might be way over your head here.

What is also downright bizarre is the fact that the poker room manager of your site is not available for weeks during what is probably one of the most critical times in LockPoker's history. Just because he needs to play poker in the WSOP? Are you serious? This is the guy that is responsible for the poker room on the website. If something goes wrong (and there have been enough issues), I expect him to showup regardless whether he is on vacation or not. He is the freaking card room manager, not level 1 customer support. Or is he another manager that feels not responsibility at all?

Last edited by BeenAWhile; 06-20-2012 at 03:38 PM.
BeenAWhile is offline  
Old 06-20-2012, 04:43 PM   #73
Malefiicus
Carpal \'Tunnel
 
Malefiicus's Avatar
 
Join Date: Feb 2008
Location: Ribonucleic acid freak out.
Posts: 6,418
Re: Boycott Lock Poker

FWIW, a manager of a pokersite not lying and hiding the fact that his support is useless right now is a good thing. That's not to say the lock situation is a good one, or that it's not shady and ****ty. Just that I prefer to be around people who are upfront about their faults, instead of masking them with lies.
Malefiicus is offline  
Old 06-20-2012, 07:43 PM   #74
winflips
enthusiast
 
Join Date: Jun 2012
Posts: 25
Re: Boycott Lock Poker

All other issues and excuses aside, customer service is the one area where Lock should have been able to more effectively handle this transition. All of their energies (outside of development resources) should be going to making sure they are communicating with their players. Lack of service is creating uncertainty which in turn leads to anxiety and ultimately drowns the excitement anyone had for this new option.

Right now the only thing Lock Poker is doing well is running a great marketing campaign for Merge.
winflips is offline  
Old 06-20-2012, 09:50 PM   #75
FutureInsights
Pooh-Bah
 
FutureInsights's Avatar
 
Join Date: Feb 2010
Location: Computer Desk Potato
Posts: 3,560
Re: Boycott Lock Poker

Quote:
Originally Posted by AUGUY55 View Post
What network is intertoos on?

I was typing on my tablet - and EVERY FRIGGIN TIME, the thing wants to change intertops to interoos (if you have an android device, you know how it likes to change words on the space)
FutureInsights is offline  

 
      

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 06:22 PM.


Powered by vBulletin®
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
Copyright 2008-2020, Two Plus Two Interactive
 
 
Poker Players - Streaming Live Online