Did you see my post in your first thread requesting that you send the information over so we can investigate?

You ignoring that and continuing to post in multiple threads is leading other forum members the impression that you are a troll and not an actual customer.

Im going to assume you just didnt see my response yet.

lol, really? So, you don't want to get your problem sorted out?

Something does not compute.

Trolls gonna...

As I said above we only need the last 4 digits not the whole card number.

LAUGHING MY MOTHER FREAKING ASS OFF at you calling someone out on ignoring a post. how many posts have you ignored? anytime someone cries "my check isn't here" you will respond, but anytime someone addresses any very glaring errors and holes in your site or customer support you seem to have skimmed over their post

If the card is, in fact, compromised, the cc should already be blocked from making any new transactions so anyone attempting to use it will be declined. You should of done this already by contacting the bank and they will block it.

The fact that you don't want to give shane the now old blocked cc is confusing to me and it just doesn't add up. He already said you don't have to give him the entire number if you are you still don't feel safe about it. Quit trolling imo.

Our support sucks right now, I haven't hidden from it, its a fact.

The problem is there aren't enough hours in a day for me to answer everybody, and until WSOP is over there wont be much hope.

For one you claimed to have been charged twice for one deposit. Sending in the statement would help us clear that up for you.

We can also investigate other charges on your statement using the banking codes.

While you are here shane why is there so many cashouts as requested even after week plus? And don't tell me to pm you please I've already did that

yet you expect us to keep..

a) playing on your site
b) giving you business
c) trusting you with our hard-earned money

???????????????

it is a two way street, you can't expect us to stay loyal when your actions are as such...your site's level of incompetence seems to be not only beyond help, but reeking of a scam...i've even said i am friends with rizen even that is not enough to override all the signs of your site's not having their chit together

+1

Also
"The problem is there aren't enough hours in a day for me to answer everybody, and until WSOP is over there wont be much hope."

That quote made me cringe! It shows me where Lock's priorities are. The WSOP should have nothing to do with lock giving the players what they expect/deserve. Its ridiculous how much lock went to **** in like a 2 weeks. I was so pleased with the service I was getting, now its just HORRIBLE. And I am in no means blaming Shane, he is doing what he can WAY better than Rizen or anyone else in support. It would be nice to have a pokersite that prides itself in looking after the customers and in its Customer support because the customer IS Paying the salaries at lock. Its sad that we were spoiled by pokerstar/fulltilt support where if you waited 24hrs it was way to long now you would be lucky to get an email back from lock in 5 days. A good businessman would have hired on alot more workers to help with customers but thats only in a perfect universe. I have really lost the drive to play on lock and I really dont want to go back to merge. lets hope this changes soon. I am one of the more patient people in this forums but for the last few days its been wearing very thin I guess BF has gotten the best of me.


Cheers

What does the WSOP have to do with anything? Your customer service people are at the WSOP?

Maybe the CEO is trying to bink the Main Event and hire a support staff?

No Rizen is at WSOP, and post WSOP we are also looking to get more of our guys involved on here.

We are bringing another batch of CS staff online early July.

Might be too late for some people

On intertoos, I was verified the same day - just saying.

+1

It's been a couple weeks since I made the switch back to Merge, primarily becuase I CANNOT stand the Cake poker software. Not only is Merge's software seemingly infinitely better than Cake's, the guarantees are still bigger.

What network is intertoos on?

Ronin was so nice and all but I hardly got to enjoy it... 3 st's run at once. Same for turbos as well. I'm sure you cash game folks had a blast but sng players really got shafted coming from Merge to lock.

Shane, so basically you are saying that this is all too much for the company to handle and there is almost no hope of any improvement for at least a few weeks because there just isn't anyone around to do that. Sounds good. Let me know if and when the site ever becomes worth playing and deserving of an individual's thousands of dollars worth of business.

The site either wants to take this stuff seriously or it doesn't. Not really room for in between there.

It is either a good place for the customer to take his business or it isn't. And you not being able to get to the emails because you are a virtual one-man show (so it seems) who likes to frequently point out how super-duper hard all of this does not exactly inspire confidence.

You're not going to get sympathy from any customers about how hard all of this is. Honestly, nobody cares.

Figure it out and do better. Or don't. Whatever. Trying really hard and failing is equally annoying to not trying hard enough and yields the same results. And I still do suspect part of the problem does have to do with the organization not trying hard enough despite your claims to the contrary.

Personally, I won't be playing there until the awful points system is corrected. Even if I overlooked everythimg else, there is better value elsewhere. I believe it was mentioned that the points thing might not be fixed for a few months. Oh well. That's certainly disappointing. See you in September I guess.

microbob if i were starting a poker site, you would be the poker room manager sir!

Did you get it to work?
I'm having the same problem, running Win XP

A manager of a pokersite openly stating on twoplustwo that the customer support of his company sucks. It really boggles the mind. This could be the most unprofessional thing I've heard on these forums. It's not like shane has done a particularly convincing job in this forum either.

No offense, shane, but posts like this alongside the bizarre "please send me nice emails" charade givess me the impression that you might be way over your head here.

What is also downright bizarre is the fact that the poker room manager of your site is not available for weeks during what is probably one of the most critical times in LockPoker's history. Just because he needs to play poker in the WSOP? Are you serious? This is the guy that is responsible for the poker room on the website. If something goes wrong (and there have been enough issues), I expect him to showup regardless whether he is on vacation or not. He is the freaking card room manager, not level 1 customer support. Or is he another manager that feels not responsibility at all?

FWIW, a manager of a pokersite not lying and hiding the fact that his support is useless right now is a good thing. That's not to say the lock situation is a good one, or that it's not shady and ****ty. Just that I prefer to be around people who are upfront about their faults, instead of masking them with lies.

All other issues and excuses aside, customer service is the one area where Lock should have been able to more effectively handle this transition. All of their energies (outside of development resources) should be going to making sure they are communicating with their players. Lack of service is creating uncertainty which in turn leads to anxiety and ultimately drowns the excitement anyone had for this new option.

Right now the only thing Lock Poker is doing well is running a great marketing campaign for Merge.

I was typing on my tablet - and EVERY FRIGGIN TIME, the thing wants to change intertops to interoos (if you have an android device, you know how it likes to change words on the space)