Hi there, my SN on Lock Poker is PacFan01.

My PT3 shows me at +$62.43 today while the Lock Poker Admin page shows me at only +$28.96.

Can someone from Lock please look into this and get back to me?


Thank you.

I emailed Lock Poker support as well. Will update when I receive a response.

2 things with this:

1. it takes awhile for the admin page to update
2. there day resets at I believe 5pm Pacific time (obviously different depending on time zone).

I've always been a big proponent of having a detailed spreadsheet for poker results regardless of what site you play on.

^Thanks for the response. I agree that people should keep spreadsheets.

This is the response I received from support:

Suggestions for how I should reply? I mean...I don't know how else to track my wins and losses without PokerTracker. As far as I know there's no "verifiable" way to track my wins and losses. All I know is that I 100% trust my PokerTracker to be accurate and I don't trust Lock's system to fully credit me. Kind of at a loss but this makes me really uncomfortable about playing on Revolution.

This is what I have so far but I'm not sure where to go from here:

Did you know your balance before you started and when it ended? Or are you just going by what the admin page says?

I did not note my exact balance before my session unfortunately. I definitely need to do that from now on. I am simply going by what the Admin page says I won today.

Update:

I sent the following email:

They responded with:

So far the process is going smoothly and I am very happy. Will continue to update as things progress.

Well, I am glad you're at least getting responses. That is a feat in and of itself. Good luck.

PT3 **** my winning in sng ... be carefull ..

I use shark scope to get the eal numer ..

Also - while I would defer to what the support team is able to drum up, when my HEM2 stats don't match up I usually find it's because some of my hands didn't get imported due to lag or whatever (I live in an area where I have low grade DSL, BARELY better than 56k, it sucks, but I digress).

PT/HEM only import what they see, so there could possibly be something going on there. Hopefully support will be able to help solve it quickly.

Thanks

-Rizen

Thank ya'll for your responses. Thanks for your post Rizen.

It looks like the issue has been resolved. My total account balanced eventually reflected my true winnings. They sent me a spreadsheet as well with my recent transactions which was helpful.

I've done some bitching about Lock but in this case my experience with support was absolutely A+. They responded to my emails incredibly quickly - three responses within eight hours including instructions for how to resolve the issue and spreadsheets of the information I requested.

I definitely feel more confident in Lock after dealing with support.

I'm fine with Rizen or Shane changing my thread title to reflect the fact the issue has been resolved. Also fine with thread being removed as the issue has been resolved and there wasn't a problem beyond the client taking awhile to update.

I've found Sharkscope to be inaccurate for Cake/Revolution network. I've frequently seen instances of wrong placings and even wrong players being included in sit and go results.

Hem and pt can definitely miss hands. Trusting these to be 100% accurate is probably a mistake. They can usually be accurate. But any session where you timeout in a hand can certainly be suspect. Let's say you have a hand and have bet $20 into the pot and then timeout due to internet momentarily crapping out. Then hem might not know what happened because it didn't receive the hand history. So it doesn't record the $20 you lost. So you get to end of session and hem says you won $100...but your cashier balance is only ahead by $80. This is why.

But it gets more complicated than that with multitabling and not knowing which tables it missed and which it got, etc.

If your balance is off then definitely look into it. But just don't automatically assume that hem or pt are definitely correct and lock cashier is definitely wrong. Many different factors for the discrepency could mean the inaccuracy could be on either end.

Trusting SharkScope is definitely misguided. It's pretty close over a large sample but will completely miss games here and there.

Also PT/HM won't always be perfectly accurate either. Aside from the aforementioned lag, freezes, and other issues that can cause them to skip hands, they can also sometimes mis-parse the HH's. HM2 for instance will sometimes record a 0 place finish for Revolution SNG/DONs as well as an incorrect payout. It's not consistent and I've reported it -- most of the time it will import the correct finish and payout, but one out of every 10 or so games will show no finish/no payout (which impacts my reported results in the opposite direction than the OP's, i.e. HM2 shows less winnings than it should).

Bottom line is no solution can be expected to be absolutely perfect 100% of the time, especially with all the variables involved and HHs like Revolution/Cake not always being as clearly laid out as HH's from PokerStars. Revolution HHs are a bit of a mess formatting-wise and require some "reading between the lines" to figure out some things that are clearly stated in other sites' HHs.

+1

+1