Just to clarify that number wasn't the total number of cashouts from 2+2 that is strictly on the list of players who have contacted me through 2+2 and are on the list I maintain.

The total number of cashouts players posting on 2+2 are waiting for is much higher.


You mention being removed from this situation since you dont play, but your requests to get paid by Lock for these reports and the volume of your posts on these reports since this request means you aren't as removed as some might think.

As for Lock paying attention to your reports someone earlier covered this when they pointed out we dont need these reports to tell us things arent great with cashouts. We have extensive and complete reporting on all of these key statistics.

This doesn't mean your reports dont have a value to the forum, they obviously do and people take great interest in them and follow them closely. However from our standpoint we cant rely on a report that limited to such a small amount of the data it purports to represent.

Shane,
How can somebody who requested after me get verified before me. Please explain. Remember I'm not talking about somebody getting processed before me I'm specifically talking about verification.
Thanks.

Getting through the security checks faster. All the cashouts go through manual security checks, if a cashout requires less investigation it can go through quicker and will be verified faster.

Thanks for the response.

I requested a cashout on 4-16 and I'm still just 'requested'. There are people who requested in May and even June who already have been verified (not even gonna mention that they also have CIH). There are even multiple people who requested before me in April who are also still just verified. So we're talking about people who requested 2 MONTHS! after me getting verified before me? My account has been verified, I've had multiple cashouts on lock over the past year, my request is for only $765, and I've never been involved in a player to player transfer. So what's the holdup? I just don't comprehend how this is possible. Is it just me? Am I losing my grasp on reality? Is this the real world or are we all living in the matrix?

shane, why has Jen not come out with another statement yet?

Shane, when are you going to fix the mess with June leaderboard? It's incorrect and the real winners have not been awarded.

To shane its all play money anyway...................

This would make sense if the difference was days, not weeks or months.

Honestly, how stupid do you think we are? This is a serious question. Does Lock believe that the average IQ of its customers is like sub 70? Because some of your official responses seem to indicate just that.

rofl, what you really mean is "if its for a small amount that we can actually afford to pay".

lock should just load the funds it has left onto a reputable site (one with, you know, money) and under the SN "OneTimeBaby" open roulette and put it all on black.

a friend who ran up a good amount on this scummy site tried to cash out because his father is sick and needs the money. The withdrawal was canceled after a few weeks citing their transfer policy, hes a cheater blah blah blah. the kicker.....

HE DOESN'T HAVE A SINGLE TRANSFER ON HIS ACCOUNT

You guys have been having cash out problems for over 6 months, and have done virtually nothing, hell if anything to improve these awful times. At this pace an American player is lucky to get 3 cash outs at the going rate, so 6-9k and that looks like it may be slowing down, because people have been waiting over 3 just to get their withdrawals processed. This has nothing to do with independent processors when they have no money to work with this is completely on your end.

Shane do you see how this is reflecting your company as a whole? Also a lot of lies, free holdem manager 2 lie, free coaching lie, people waiting months for their lock lottos lie, dedicated vip rep for elite status lie. Why don't you just tell us the truth that lock is in fact insolvent. It is obvious you don't have the money, your traffic has dwindled, so you had to lower guarantees, and there are still plenty overlays. Say I'm a new player and thinking about lock convince me to play on here? Also when random people ask what are the cashout times, why do the customer service reps lie about the times, they say 4-5 weeks in what world is that in? Ihazthenutz survey does have value to us, it shows us how piss poorly you guys do your job and how you treat your customers.

Shane, does Jen Larson own 100% of Lock. If no then who are the owners?

-Interested on the Hem2 situatoin (just give us cash value ffs of course we all have huds if were raking 5k+).
-Interested on Dedicated VIP rep.
-Interested in free coaching (why the **** is Mccormick still waiting since feb for his?)
-lock lotto / store items? Just send them via Amazon ffs 5 minutes of your time 5-7 days delivery and your done with it. I know you've sent them out this way before.

All things i've asked you about, all things I felt better about when we were done with the conversation, a month later none of them have been answered.

edit: also find it interesting that when lock is at its all time low all of a sudden you start taking weekends off? If the company I was working for was going under, and I actually cared like you say you do about it wouldn't you be putting in more hours then a year ago when you didn't take weekends off but lock was doing all right, or was at least valued at .7-.8 on the dollar not this .28 crap.

Shane is chasing this up for you.

I'm sure the elite Lock team will get to the bottom of this!

What a bunch of bologna! Yet another weak excuse to keep players waiting.

I know from my personal previous cashout times/ and p2p trades to know that to be false.

This guy is paid to lie and he is HORRIBLE at it! This is a perfect example.

Final Update for me (hopefully)

Requested: 12-24-12
Processed/Verified/something: 1-9-13
Wait time: Just under 200 days...

Check Received: 7-8-13 (fedex tried 7-5-13)

I will post this in the relevant threads I've whined in just to be sure people see it...

Let us know when you cash it.

that is absurd, gl hope it cashes ok.

1- Could you elaborate on the security checks and what is the average time frame for "verification".

2- It seems that the time from when a cash out request is "submitted" to being sent to the payment processor is running 4-5 months. Yet, the time it moves from the payment processor to actually being received by the customer is 7-10 days. Why such a time delay internally.

3- Why doesn't Jen Larsen give an update on what is going on with Lock?

4- Why do you not respond to this question when it is asked?

5- If Lock intends to stay in business, why do you and Lock management do such a poor job at responding to inquiries and not communicating what is going on with Lock?

inside tip from a well placed Lock Poker source:

"A search warrant was issued in connection with an ongoing investigation. When the Supervisor was informed it would be served in the next hour he panicked and yelled "Shred everything guys!! I want everybody shredding!!." Low level employee 2 days on the job shredded all the money."

GG Lock.

Funny thing is we haven't heard from Shame in the last two days, to busy shredding papers I guess.

I don't think he would have to yell too loudly. The "company" is apparently run from Jen Larsen's condo..............

http://calvinayre.com/2010/12/04/pok...er-case-study/

I know we can all read for ourselves.. But seriously??

“One of our mandates as a company is to provide a superior online poker experience” says Jennifer Larson, CEO of Lock Poker. “We are determined to take this industry by storm and innovate in every possible way we can. The player comes first at Lock and that will always drive our business development.”

Shane any info as to when the next batches for all major w/d methods are?

Thanks