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Old 05-13-2019, 10:45 AM   #38426
kerowo
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

Quote:
Originally Posted by RustyBrooks View Post
One of the projects I work on does not have dedicated support except for people who are customers of our main product. So, the "support" email for plebs goes to me directly. I generally try to help people and usually I can. But about once a month someone has a request that is really beyond the pale and I try to let them down easy. Sometimes that goes ok.

But right now I have a couple guys bothering me and I'm not sure what the right play is. They seem to think I'm a support guy and that I should be bending over backwards to meet their every whim. No thanks. They keep asking me to loop in my "boss" or "experts in the subject matter" (I wrote every line of code in the project they're asking about, if there's a better expert I don't know one)

I am somewhere in between telling them to get ****ed and just never responding again.
Is this a paid product? Either offer them more support for a crazy amount of money or give then a final “what you are asking for isn’t supported in this version please check back later” email and stop responding.
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Old 05-13-2019, 12:43 PM   #38427
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

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Originally Posted by kerowo View Post
Is this a paid product? Either offer them more support for a crazy amount of money or give then a final “what you are asking for isn’t supported in this version please check back later” email and stop responding.
No, it's a free product.

The thing is, based on what I've seen so far, the problem is with a product they're trying to integrate with ours, not on our side. So the guy is sort of trying to bully me into setting up the other product and diagnosing the issue, or "finding an expert on the other product." No thanks.
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Old 05-13-2019, 03:18 PM   #38428
PJo336
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

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Originally Posted by RustyBrooks View Post
No, it's a free product.



The thing is, based on what I've seen so far, the problem is with a product they're trying to integrate with ours, not on our side. So the guy is sort of trying to bully me into setting up the other product and diagnosing the issue, or "finding an expert on the other product." No thanks.
I lean towards no response, but I do like the idea of getting them to pay you personally for the support tier
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Old 05-13-2019, 06:00 PM   #38429
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

Forward their emails to your boss.
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Old 05-13-2019, 11:35 PM   #38430
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

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Forward their emails to your boss.
My boss is the VP of a fairly large division of AT&T, I kind of doubt he'd be interested.

The most amazing thing just happened. The guy just submitted his original question, from like 2 weeks ago (it's been a long email back and forth...) almost verbatim to the support email address.

(I'm the only person who gets the support email)
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Old 05-14-2019, 01:31 AM   #38431
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

Rusty, I'm not 100% sure but it sounds to me like you've gone rogue. How are your non-paying customers able to reach you at all? Does anyone else in the organization know that you're wasting a bunch of time helping non-paying internet randos? Even if you think there's economic value in dealing with these people, this isn't something you should be dealing with and certainly not without explicit organizational buy-in. Your time is too valuable, you're likely doing a poor job upselling and you may be undercutting your sales team who would likely put a very high price on being able to get support from product engineers.
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Old 05-14-2019, 01:47 AM   #38432
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

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Originally Posted by candybar View Post
Rusty, I'm not 100% sure but it sounds to me like you've gone rogue. How are your non-paying customers able to reach you at all? Does anyone else in the organization know that you're wasting a bunch of time helping non-paying internet randos? Even if you think there's economic value in dealing with these people, this isn't something you should be dealing with and certainly not without explicit organizational buy-in. Your time is too valuable, you're likely doing a poor job upselling and you may be undercutting your sales team who would likely put a very high price on being able to get support from product engineers.
+1
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Old 05-14-2019, 03:58 PM   #38433
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

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Originally Posted by RustyBrooks View Post
My boss is the VP of a fairly large division of AT&T, I kind of doubt he'd be interested.
Thats the point.
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Old 05-14-2019, 04:02 PM   #38434
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

For sure I've gone rogue.

But my question was tongue in cheek, I'm just ignoring the dude, not telling him to EAD.
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Old 05-14-2019, 08:17 PM   #38435
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

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Originally Posted by suzzer99 View Post
Are you putting the links in HTTP headers as mentioned in the article, or in the response body which seems to be the HATEOAS method?

Can you post a generic example of a response with links?
so we are generating a kind of generic flow that other teams can use. they do some behind the scenes stuff and then send us a hypermedia, ie a url and verb for an api call.

we call that api which returns another hypermedia which we call. then different stuff happens.


so lets say we are given to start GET on api1/startFlow?a=bunch&of=query&params=stuff.

we call that and it gives us back

hypermedia:Hypermedia{
action:string;
href:string;
}

example
{
action: POST,
href: api1/nextFlow?a=bunch&of=query&params=stuff
}

its pretty straighforward really.
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Old 05-14-2019, 08:53 PM   #38436
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

actually the response is a big different. not sure why.

Code:
{
  "_links": {
    "self": {
      "action": "GET",
      "href": "api1/nextFlow?a=bunch&of=query&params=stuff"
    },
    "target": {
      "action": "POST",
      "href": api2/nextFlow?a=bunch&of=query&params=stuff"
    }
  }
}
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Old 05-15-2019, 06:55 PM   #38437
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

Just found out my previous employer is paying out a big lawsuit settlement because the "male-dominated corporate culture and management led to sex discrimination in pay, promotions, and job placements."

Doesn't surprise me in the least.
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Old 05-16-2019, 03:10 AM   #38438
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

Was the culture bad? That strikes me as the sort of thing that, while all too common, is probably hard to prove in court unless people are flagrantly obvious about it.
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Old 05-16-2019, 10:55 AM   #38439
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

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Originally Posted by goofyballer View Post
Was the culture bad? That strikes me as the sort of thing that, while all too common, is probably hard to prove in court unless people are flagrantly obvious about it.
Seldom does it get in front of a jury. The discovery process basically establishes how good a case each side has. It takes a while and the legal bills mount because there’s a back and forth between the lawyers plus settlement conferences, court appearances arguing motions, depositions, etc. So at some point the two sides assess the risk of losing and decide how much it is worth. Also there’s a rule typically called an offer of settlement made by the defense where the plaintive refusal that winds up being found in the defenses favor puts the plaintiff on the hook for the defenses legal bills. I know all this from personal experience.
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Old 05-16-2019, 11:10 AM   #38440
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

I’m sure you do
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Old 05-16-2019, 01:30 PM   #38441
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Re: ** UnhandledExceptionEventHandler :: OFFICIAL LC / CHATTER THREAD **

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Originally Posted by goofyballer View Post
Was the culture bad? That strikes me as the sort of thing that, while all too common, is probably hard to prove in court unless people are flagrantly obvious about it.
I had a classmate from college that was a semester behind me. We both got offers out of school for comparable positions and her offer was substantially lower than mine.

The only other female I worked with left after I had been there about a year. A lot of current and ex employees keep in touch on a Slack instance we made. She admitted that she also had problems, complained about them, and they just gave her money to go away quietly rather than having to address the problems.
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