UPDATES:well I've been trying to reach Pokerstars support,but they dont seem to be in the mood to get in contact with me,so I'll wait it out and not spam them with numerous e-mails.

As I promised I will post my lifetime Graphs in 15s and 30s to show that everything is fine.Not that graphs can prive my innocence but to show that nothing too unnatural happened.

Lifetime 15s
https://imgur.com/P0WRyW2

Lifetime 30s(low volume tho)
https://imgur.com/TCfQoJx

I'll kjeep posting Updates on my case if there are any in the near future.

at 15s for the fist 2848 games you ran on 35cEV and afterwards 5589 games at 71cEV, is this correct? i am not good at evaluating samplesizes in spins, but i would assume you got better. if so you should definitely lay open your ways of improving to pokerstars.

lolololol

You were frozen, and it was justified for us (no I cannot tell you why). Ofc you could be innocent, but we don't randomly freeze people's accounts without a reason (being Greek isn't a reason). Disclaimer- I do not handle your case, but this thread caught my attention and I looked into it.

Unfortunately Stars cannot be forthcoming with explanations as that would help someone who actually breaks TOS intentionally and maliciously. Even in cases of people taking us to court- we show the court our evidence, and not the one we have barred/confiscated, and afaik we have never lost an appeal (don't quote me on this tho).

Innocent people will be caught in the crossfire (especially in the investigation stage), but the vast majority of players would value a site striving for a fair playing field and devoid of bots over the possible inconvenience of a few (at least I did when I played on Stars). Ofc there is also a balance of inconvenience and effectiveness in terms of catching cheats- but this is for us to decide (and we have better judgement than any outsider anyway).

Good I am opaymybills and I have frozen the account unfairly so that if I studied hours and hours for this to happen, I hope it will be solved soon.

When I first climbed from 7s to 15s,I found the transition to be a little too steep.I think I achieved something like 35-40 chip ev for the first 2500 games as you said.
After my coach saw my hands he told me that with the volume I put combined with the ChipEV that I achieved that it was a failure not only for me but also for the team to keep someone at the stakes of 15s with those results,and I was better of playing 7s.So I took some time to study and as time passed I caught the grasp of how the games play and how the regs behave and started to win consistently.

I'll post a graph of my best month in 15s(September),where it was a pivotal month and made my general Chip EV and EVroi shift upwards by a lot.
https://imgur.com/USvrc8C

Hope,this clears out some of the smoke!

First of all,I appreciate the fact that you took the time to post in my thread since I know that you used to,or still work for PS for game integrity and safety matters.Secondly,when someone is accused of something,IMO the accused one must know what the accusations and claims against him are,otherwise you might aswell do the research without telling him so and send him an e-mail stating that''You know what?You are banned because we say so,fairwell".This is not the proper way to treat your customers.

I don't know how helpful would that be to me to actually tell me what I did wrong and what the accusations against me are since my account is already frozen,and I can't do nothing about that than just wait but you know how things work better than me.

Innocent people for me should never get cuaght in the crossfire.This is something between PS and players that break the TOS.Plus I think that PS has a regular tactic to handle this issues.You get your account frozen,then they tell you to send a video or they don't tell you anything at all,and you wait for at least 4 months until they get back to you with a response.Tht's a rough estimate.
How in the world the best Online poker providing company takes 4 whole months to review an account and reach a consensus whether this account did something wrong or he is innocent and he should keep playing fairly at the tables??To me this is really funny.

To conclude I'll finish by saying that a big majority of my monthly income comes from poker.I've done nothing wrong,and being in this situation really sucks,cause out of the blue my account gets frozen,and I can only sit and watch.I've invested too much time in poker to wait for a respnse after 4 months and I think this is unnacceptable.

Plus I did not say that I am getting frozen because I am Greek,I would never ever say that.I told that being Greek makes it easier in your eyes to be somewhat connected with Akis.Don't get me wrong on this one.If you noticed in my previous posts,i stated that it's hard to believe that pokerstars is lenient towards a certain player pool and ruthless and punishing towards another.

Thanks for the time you took to answer to me!
Plus I open to provide any surplass information to make the procedure go as smooth and as fast as possible.nything to make this work out easier for the both sides.

Your account has been frozen for 4 months? I thought it was frozen 4 days ago.

No,my account was frozen 4 days ago,you are correct Chicago.
But in many greek forums many players have faced the same problem as I did.
Got the same templated message as I did,and they were to answer the same questions as I did to pokerstars.Then Pokerstars requested that they were to make a video and send it to them,to record any suspicious tendencies while they play.So,they sent it to them and after the video was sent they waited for 4 months to get an answer which the vast majority of the times was the same and the verdict was the same.They all got banned.The really enfuriating thing was that in some cases the last e-mail was saying that ''We did not find anything suspicious after our investigation,but it is not in the interest of the site to keep playing,so we ban you permanently"

There is an alternative case where they don't request a video but the waiting time is still the same.I don't in which case I belong yet but as I said before the situation looks very very bleak.

Well the way you put it,leaves little room for me to argue or disagre,and from the way you talk at least makes me believe that you don't view me as a cheater.Anyone can create a new account and play once more but that's something very risky,and I'm not willing to take that risk tbh.I wanna save my acc if it's possible that's why I am open to any question about how I play or what have I done to become better.(That's why I posted the graphs in the first place)
Plus I think that accusing someone that plays 15s of botting to me is ludicrous and it doesn't make any sense at all.

Plus I don't think that taking too long to finish an investigation,favors anyone either from PS or the person that he is being accused.It's valuable time lost and tbh I don't think that reviewing an account,with the existing technology, should take that long.It's extremely inconvenient.

All the players want a playing enviroment that is just and fair and protects
both the players and their funds.I'm glad pokerstars is making an effort to cleanse the site from players that are using bots or breaking the Tos,but I started this post to make it clear that I don't belong to that group of people.
Pokerstars has proved that can deliver on this matter and in many more others like the software or the customer support,that's why in some sense has become a monopoly over the years,nobody can deny that.

As for the suggestions I have none to make.I'm not that technologically adept to make suggestions on how to chase down and detect players that are using bots and stuff like that.I'm sure your team knows better than me.

But every time PS decides to freeze any account it seems that they are determined to ban it anyways,independently of the actual result of the review,and that is not justice,this is something very wrong and vicious towards a customer that has done nothing to hurt the game and the players.
(I'm not making a direct accusation towards PS,it's just an assumption)

hey watergun,
thanks for taking the time to respond in here. since there seem to be popping up threads with "falsely accused" cheaters on a regular basis, i feel uncertain about my own safety and unable to evaluate the situation well. could you give a ballpark number for false positives? would it be more like 50% or more like 10%. i completely understand if you cannot answer this.

Are you talking about me Watergun7??.I'm discussing something that many players have done in the past to get around bans.I think you know that.
Plus If I didn't care about PS freezing and my account,I wouldn't spend the time to open this thread at all.I'd open a new account and start playing,without sacrificing time and energy to prove my innocense.Don't try to make something out of nothing.I'm here to express my frustration,and make my case and problem known in the community!

*

Edit/MH: Also posted in IP: https://forumserver.twoplustwo.com/2...rozen-1696253/

Well,I'ts been a long time since I've posted here about my frozen account,I decided to get bach into the matter and refresh the topic a little bit.
Several days after the initial correspondance with PS integrity team they asked me to make a video of me playing,asking for some exact elements to be shown in the video.

So I've made a rather lengthy video,showing my face in the beggining,and my room.Plus my hands and shoulders were visible the whole time I was playing.
I recorded a 70 minute session of me playing starting with an empty screen and taking them through the procedure of starting all the programms I need to play at stars.(PokerTracker4,StarsHelper,PSclient).
I think that the outcome was actually really actually good since they did not ask me for a second vieo.They told me that they are handling my case and it can take several days to come to a concensus since I've sent them the link.


Now I am a bit frustrated cuase 2 days ago,particularly sutarday monring,I received an e-mail from the team that is handling my case and they asked me to describe them in full detail what my setup looks like and what changes I've made to this setup the last 6 months.I am a little duzzled cause I answered this question in the very fist e-mail that they sent me to inform me that my account was frozen.

So I wrote them back and explained as thoroughly as I could what is my setup and what changes I've made to that setup,also sending them some photos of my pc and peripherals.
They answered me today,I think with a template messsage to inform me that any information contained withing my e-mail would be taken into account before the review procces is over.

I just wanted to refresh my post really.I will be posting here when I have any nwew correspondance with Team Integrity.

Hi Kakospaidis! Im a reg of spin and go 30s and 60s and Im in the same situation... PokerStars frozen my account in january and asked me the same question about changes in my game, software in use while Im playing and out of tables, after answering that email they asked me to record a video playing with the same requirements as you.

I sent the video one mounth ago but im still waiting a response, I think enough time has passed to verify that I am not a bot and that I do not use any illegal program.

I will be watching your thread to see how this issue develops.

I hope our issues solved soon because this situation its a ****ing **** :S

Regards and gl!

whats your username?

Hi gdaviezz, my nick is Damnasos and I remenber your nick, I played a lot against you.

Regards.

Yea i thought it was you, really interesting iv definitely never suspected you of anything dodgy, your from greece arent you? might have that wrong but it could be something to do with players you have sent/received money from that maybe have links to akis

ahhh no its Malta isnt it, are you in a stable? really easy to get frozen atm especially if your in a stable and have links to somebody else thats been frozen

Im from Spain but Im living in Malta.

I was in a spanish stable the last year about 6 months but at the moment that my account was been frozen it was not in any stable.

I asked the members of the stable and nobody has had these problems, I am the only one :S

Regards gdaviezz!

Well I'd like to come back to this thread for the last time since I think this thread will be inactive after my post.
I wanted to make the outcome of the investigation known to the community and the reasons behind this outcome.
So my account was frozen the 20th of november 2017 and after some
back and forth e-mails with Pokerstars they requested a video of me playing which I of course sent them,and a detailed description of how my setup looks like.

I was very thorough in all my e-mails and the video was the best quality that I could record with the means that I could muster at that time.

So their last response was at 5th of Martch 2018 stating that my account will be banned.
They told me that because of many inconcistencies during the examination progress,it is not in our players and our interest to keep you at the site anymore.
They also told me that I am not to open any new accounts because the funds will be swiftly confiscated etc.

The real funny thing about this is that they did not accuse me of anything nor they found me guilty of breaking the Tos,whych they also told me.
Specifically they told me this.
We didn't find you guilty of anything,or guilty of breaking the Tos but with the current situation we cannot grant you access to the site.
Hence you are free to withdraw the balance that you have in your account.

For me the subject Pokerstars has closed once and for all.Almost 5 month to reach a conclusion that bars me from playig without doing anything wrong.
What can I say??
Make your own assumptions
I will copy paste their last e-mail if anyone wants to google translate it since it's in my native language.

Χαίρετε Κωνσταντίνε,

Λόγω πολλών ασυνεπειών που παρατηρήθηκαν κατά τη διάρκεια της έρευνας μας, καταλήξαμε στο συμπέρασμα ότι θα ήταν καλύτερο για εμάς και τους παίκτες μας να σταματήσουμε να προσφέρουμε τις υπηρεσίες μας σε εσάς.

Παρόλο που τα στοιχεία που έχουμε συγκεντρώσει δεν αποδεικνύουν την παραβίαση των κανόνων πέραν πάσης αμφιβολίας, είμαστε πεπεισμένοι ότι με τις παρούσες συνθήκες δε μπορούμε να σας επιτρέψουμε να συνεχίσετε να παίζετε στο site μας. Μια και δε μπορούμε να αποδείξουμε την παραβίαση των κανόνων, θα σας επιτρέψουμε να εξαργυρώσετε όμως το υπόλοιπό σας.

Ο λογαριασμός σας έχει ανοίξει χωρίς προνόμια παιχνιδιού, για να μπορέσετε να εξαργυρώσετε το υπόλοιπό σας. Ο λογαριασμός σας θα κλείσει μόνιμα σε 48 ώρες, αν υπάρχουν κεφάλαια στο λογαριασμό μετά από αυτό το διάστημα, θα κατασχεθούν.

Σας απαγορεύεται να παίξετε στο μέλλον στις πλατφόρμες μας ανά τον κόσμο. Μην επιχειρήσετε να το κάνετε, κάθε λογαριασμός που ανακαλύπτουμε πως είχατε πρόσβαση, είτε ανήκει σε εσάς ή σε κάποιο φίλο σας, θα κλείνει και τα κεφάλαια θα κατάσχονται. Αν προσπαθήσετε να αποφύγετε τους περιορισμούς μας ανοίγωντας ή χρησιμοποιώντας άλλους λογαριασμούς, σε οποιοδήποτε από τα προϊόντα της εταιρείας μας, διατηρούμε το δικαίωμα να κατάσχουμε όλα τα κεφάλαια που εμπεριέχονται σε αυτούς τους λογαριασμούς.


Με εκτίμηση,

Johnny
Ακεραιότητα Παιχνιδιού Stars

really strange that they are going after lower stakes guys, you must have some kind of link on your account with somebody dodgy? sucks if your innocent!

Of courrse the linked me to Akis.
But that's not the point.
I did nothing to break the Tos.
And because I know what's up every player in Greece that plays Spins regularly
uses Akis's strategies more or less.
Trust me on that,I know what I am saying.
No I can't do nothing except acceptingg the worst end of the outcome!

Maybe should be moved to NVG?

Will get some traction there..

When you say it like that (and maybe it doesn't mean what I think it means), "Every player in Greece that plays Spins regularly uses Akis's strategies more or less." Well if that guy is teaching/selling illegal software to people, you can at least see the perspective of the company for banning that player and his associates in order to prevent the widespread use of the illegal software.

Another issue for us reading this thread is that we have on idea about the full information of your case either. We don't know what programs you do or don't run, we don't know what Stars sees on your transaction logs, video of you playing, analysis of actions, etc. It's tough for us to come out with a hard stance in favor or against you, barring some new info.

I think the information you provided is great to get it out in the community, but it's hard for it to be actionable for the community due to the nature of the process.

I think you know that Akis has been openly selling illegal software to multiple
guys that played high stakes spin n gos.
I think that is widely known accross the community and nobody can doubt it.
Plus as far as I know he has inflicted a great deal of damage at PokerStars.
PokerStar is tottaly on point to hunt down these players,and I'm rooting for them in their endeavour.
Now as far as my case goes the result of the investigation is as unfair and unjust as it can get.
Of course you do not know what programms I run and who I might know in person in the Greek poker community but I think that as far as they cannot prove my guilt they should return my account and grant me access to the site.
I'ven done nothing wrong,I've never broken the Tos,and I hjave nothung to do with mailicious software.
And as Chiry said iI cannot grant the community the video of me playing neither show my transaction logs in stars.