Cliffs
HUSNG players have benefitted significantly from software improvements and rake changes made over the past year. Some changes have been the result of meaningful direct interaction with posters in this forum.
There is definitely room for improvement in our attentiveness to suggestions from HUSNG players. We are immediately addressing this and expect both players and the site to benefit. We hope to see a new thread created, mods willing, that will allow PokerStars representatives to work constructively with players to improve HUSNGs. The thread would be monitored regularly by appropriate PokerStars staff with direct responsibility in the area of Sit & Gos.
Quote:
Originally Posted by u cnat spel
PokerStars has been notoriously slow and incompetent when it comes to implementing changes to HUSNGs.
It's disappointing to see this posted here with so many +1s.
Looking Back
Over the past year there have been several changes made to benefit HUSNG regulars, including:
-Addition of a wide range of Hyper Turbos with a structure that seems popular with players and rake that we believe compares very favorably with the rest of the industry
-Significant reduction in rake for many regular speed and turbo HUSNGs.
-Much faster dealing speed that results in more hands being dealt in a shorter period of time, theoretically increasing ROIs of winning players.
-Reduction in wait time for dealing to start in new HUSNGs after both players are registered and seated
-Reduction in the number of 'No Blind Increase' HUSNGs open for registration at once and much improved labelling so that players registering for these tournaments are much more likely to be choosing the NBI format on purpose
I'm not aware of any changes in the same time period that are perceived by the community here to have had a negative impact.
Some of these changes involved direct input from players here in this forum. This is my 41st post here in the last year. In addition, the dealing speed changes were not implemented on PokerStars.com until some players here evaluated different possibilities on PokerStars.test and provided feedback.
Moving forward
I above referenced changes made in the past year. I would agree that historically we could have responded more quickly to requests from the HUSNG community. Part of the reason that HUSNG players have benefitted so much the past year is that there were some very obvious and very overdue improvements to be made. Certainly Hypers could have and should have been added far earlier. My apologies for that inappropriate delay, and for any others.
We'd like to build on the past year, continuing to work with the HUSNG community. I can't promise immediate action on anything as there are a lot of features in the pipeline that require developer attention. I also can't promise that we'll agree to every software change that would please the majority of posters here in this forum, as we have a responsibility keep in mind the interests of other player segments. We also need to make sure our business remains viable; for example it doesn't benefit either players or PokerStars in the long term if rake is reduced below the point where it covers costs. However, there's definitely much potential for both posters and PokerStars to benefit from improved and more frequent communications.
Steve Walmsley is our Sit & Go Tournaments Manager. He posts here as 'PS Walmsley'. He's asked your moderators here if they'll support the creation of a new thread where he can engage in constructive dialog with your community about HUSNG. I'll also participate in the threads on occasion. Similar efforts are underway for MTT & STT SNG in the appropriate forums.