I asked a question a couple of days ago about a spin with 4x multiplier where i got kicked out of (pokerstars crash or internet crash, nobody knows) with 1300/200 chips. Some of you guys said i had to ask Pokerstars for restitution BI or chip EV results..
I received a mail tonight that it's not always handled like this and maybe will never be again. They said they know that it wasn't their software (because opponent was possible to play through), but they "value" my action, so they restituted my BI for this one time to show their good will..
I like this one..