Quote:
Originally Posted by ChicagoRy
Your experience seems to run contrary to many players (both low and high stakes) that have seen the same issues.
My own personal experience is a lot closer to sejje's. I've had a few refunds where I got disconnected, but my internet was still live. I just figure it's a good-will measure on their part, even while they're proclaiming it's "not their fault".
But realistically, we can bitch about that "not our fault" stance all we want, but it's simply the truth almost 100% of the time. Full Tilt doesn't have any control whatsoever over the paths that people take to get to their site, and there's absolutely nothing they can do to improve the situation. That's just life on the internet.
I do agree they handled the situation where half of all the users disconnected very poorly though. Clearly it wasn't actually their fault, but due to an interruption in some bottleneck somewhere, but 50% of everybody is a lot of pissed-off people, most of whom don't understand anything more than "my internet was still live, so it wasn't *my* connection, therefore it must be *your* fault!" When such a large percentage of your users have the same problem at the same time, I would think it would be in your best interest to do something about it, regardless of where the actual failure occurred. At the very least, a widespread dropout like that compromises the integrity of any tournaments that are running at the time.