Quote:
Originally Posted by TGSM89
hmmm, next time I D/C I am emailing then
I prob don't pay as much as you in rake, but I would say about $900 rake in a month
well i am tilted that all you guys got money back and i didn't. what the ****. maybe i should email them again about it.
i managed to reconnect in mine, but i was down 2 to 1 chips at that point.
and i never actually disconnected. the program froze so i had to shut it down and restart it. i didn't mention that in my original email to them. maybe i should email them again and tell them the program froze?
here is the email they sent me
Thank you for contacting Full Tilt Poker Support.
We have reviewed your account and see you experienced connectivity issues while playing on our site.
We understand situations like these are frustrating. However, we have determined our servers were fully operational at the time of your disconnection, and we cannot make adjustments because of Internet conditions beyond our control.
We have reviewed your play history and confirmed that, fortunately, you were able to reconnect to the software and finish your tournament.
Before you connect to our software, your internet connection travels through 5 to 30 different third party servers, none of which are owned by Full Tilt Poker. If any of those servers are experiencing technical difficulties, your connection to our servers will be affected. When you sit at a table or tournament, you accept the potential risks playing in an online card room, and we are unable to assume responsibility for external connectivity issues.
If you constantly have connection problems, please let us know and we will assist you with any technical issues.
We appreciate your understanding, and if you have any questions or concerns, please feel free to contact us at any time.
Regards,
Matteo
Full Tilt Poker Support