just when I got mini heater in stars cant play on sunday..refunding this, gonna play unplayed 44 bounty builder freeroll tomorrow and sending refunds after this.
seems like they found issue though, lets hope they resolve this by tcoop..
Quote:
Originally Posted by PokerStars Keith
Update into our investigation of the Sunday MTT lag issue:
We believe we have found the source of the problem and are working on a solution but it is not ready for this Sunday. However, we have made some adjustments to the tournament scripts that may lessen the impact.
We would appreciate hearing from players to let us know whether there is a difference this Sunday. Any players who still experience a lag are encouraged to send log files to help us gather more data on the problem.
It would be most helpful if you can add debug capability to your user.ini file. Here are the instructions - and it would be best to do this prior to the start of play:
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Open Windows client
Help -> Open My Settings folder
Open “user.ini” with Notepad
Add the following lines at the end of the file:
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[Debug]
MessageTrace=10
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Save and close user.ini file.
Close the poker client and restart it.
Then play the Sunday tournaments as usual and, if you experience lag effects again, please send your log files to Support. Please do this shortly after the affected-tournament play concludes. (If you wait a few days before sending logs and play other tournaments or games, then the pertinent information from the affected tournaments might be overwritten with data from later play).
Go to Help > Log Files, add a note to say "LAG DURING SUNDAY MAJORS" and describe the nature of the lag as you experienced it, then click Send Log Files.
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We understand how frustrating the lag is for those players experiencing it, and we are sorry for the time it is taking to resolve it.
I should be able to post more information in the coming weeks regarding the investigation after it wraps up.
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